DCH Subaru of Riverside

Unfortunately our experience was not enjoyable. Towards the beginning of this interaction for the 2023 Subaru wilderness we were informed that if we found a similar Subaru Forester Wilderness w Towards the beginning of this interaction for the 2023 Subaru wilderness we were informed that if we found a similar Subaru Forester Wilderness with option 22 for a lower price then Subaru Riverside would price match it. We informed him we would bring in a price quote either on Friday or Saturday. On Friday, before heading over, we wanted to confirm the price match before heading in. With traffic, we live a couple of hours from riverside and did not want to make that drive if we were not going to get the price match honored. We called Cesar and informed him that we would have a long drive and asked him if there are any stipulations or discrepancies for the price match. He told us that it just needed to be a price quote from a Subaru dealer and that it should be pretty straight forward and easy to do. We headed to the dealership and after finally getting there, my family and I test drove the Forester. When we sat down to do the price match and when I showed him the quote he informed me it was too low and spent some time looking for a reason to not do the price match. Finally after some time he said that he couldn't do the price match because the vehicle was deemed certified preowned. The vehicle being price matched had less miles (7 miles) than the Forester on the Riverside lot (has more than 20 miles) and looked to be in better shape. I was informed by the other dealer that the vehicle on their lot is a new vehicle and was moved to certified preowned because it was a 2023 older model and they were trying to sell their older inventory making room for their new inventory. He again informed me that since it is certified preowned he would not honor the price. I then asked for the documentation on the policy of Subaru Riverside's Price match guarantee (to show no price matching for preowned) and he did not have an answer. I asked again and he said that the email that he sends us is the official document on the policy of Subaru Riverside and that he could send it again and that it would be official. After going back and forth about what an actual official policy and document was he told me a story of why Subaru Riverside does not have a written policy available, related to people who donate dog food to the dealership. At that moment I realized that he was not going to honor the price from the start when he took so much time to figure out a reason not to honor the quoted price match. I told him that we took the time to drive through traffic to get to the dealership and how misleading he was to have us come out here with a false price guarantee. He just shook my hand and thanked me for coming to Riverside Subaru. A very unpleasant experience. More

From the moment we stepped foot inside, Carlos was so accommodating & welcoming. We never felt any pressure & that was nice. accommodating & welcoming. We never felt any pressure & that was nice. More

Anthony Pangilinan was more than helpful in assisting me with my transmission! I am forever grateful for his help. with my transmission! I am forever grateful for his help. More

Absolute professionalism from Joe my service advisor! Thank you! till the next service we will see you then Thank you! till the next service we will see you then More

You make an appointment for a reason and they take there time which they make you wait hours & it’s boring wait for something that takes 30 mins to do, just for an oil change. time which they make you wait hours & it’s boring wait for something that takes 30 mins to do, just for an oil change. More

DCH Subaru of Riverside provided me with the best car buying experience I could have ever imagined! Amin Noori and Allen Abrantes went out of their way to provide me with the exact trim/interior Outback buying experience I could have ever imagined! Amin Noori and Allen Abrantes went out of their way to provide me with the exact trim/interior Outback I was looking for and I greatly appreciate them for going out of their way to do so! More

Gerry was so kind and went above and beyond to send pics of the car I was interested in buying. I drove down from Sacramento and was pleased to see the car was just as described. Amin Noori the GSM helped g of the car I was interested in buying. I drove down from Sacramento and was pleased to see the car was just as described. Amin Noori the GSM helped get me a great extended warranty and was pleasant to work with as we finished the deal. More

It was a smooth and fairly fast process at DCH Subaru of Riverside when I bought my Outback. The price was right and the salesperson was very helpful and friendly of Riverside when I bought my Outback. The price was right and the salesperson was very helpful and friendly More

Had very non-stress service experience plus given free coupon for car wash! Total win win experience! coupon for car wash! Total win win experience! More

I worked with Carlos Espinosa in Sales and went on a test drive of the model that I was interested in buying. In order to get the paint and interior that I wanted, as well as other features, I asked Carlos drive of the model that I was interested in buying. In order to get the paint and interior that I wanted, as well as other features, I asked Carlos to reserve a car that was scheduled to arrive in their next allotment. When the car came in, we did the test drive, and I bought the car. It only has a few hundred miles so far, but I think it's safe to say the car is pretty great. It handles well, has good acceleration, feels great to drive, and has more cargo space than its competitors, as well as some extensive tech features. I think this is a dealership that understands the way to build a customer base is to treat people fairly and offer great value. I would also recommend Carlos to anyone who is interested in buying a new car. And Joesalyn in Finance made the paperwork very easy to accomplish; she's efficient and knowledgeable. More