DCH Honda of Mission Valley

Impeccable Customer Service What an experience. The button on my shifter broke. I called and the woman that answered th phone and she told me to bring it right in. I got there an What an experience. The button on my shifter broke. I called and the woman that answered th phone and she told me to bring it right in. I got there and Crystal greeted me and asked what the problem is. I told her and she said it will take about an hour and I said I would wait. About 15 minutes later she cane over and said they don’t have the part and they will give me a loaner. I did not have my wallet on me so they shuttled me home to get it. What a trip. Ray took me home and he was just awesome. Great conversation and made me laugh. We got to the Hertz place and he walked me to the counter and waited till he was sure I was being taken care of. About 3 hours later Crystal called and said my CRV is ready. I went back to the dealer and went to go pick up my car. Crystal asked if I dropped the car off at Hertz and I said no and she said don’t worry I’ll take care of it. Then I got my car and went home. What a wonderful experience I had. This is my 3rd Honda and my partner and I said we want a 2020 CRV. I will buy my next CRV from your dealership because you guys rock. Thank you for not pushing me off or making me feel like an idiot like Pacific Honda did. Thanks to Ray and Crystal you have my business for my 2020 CRV More

Found out buying a new car online is the best way to buy a c Anthony Alonzo the internet manager at DCH Honda was very professional and gave me an absolutely great deal.No back and forth about the price they did Anthony Alonzo the internet manager at DCH Honda was very professional and gave me an absolutely great deal.No back and forth about the price they didn't have the color I wanted but was able to get it for me the very same day. More

Professional and easy to talk to. The sales team was very professional and courteous. The management was also very attentive and made sure I understood the entire purchase process. M The sales team was very professional and courteous. The management was also very attentive and made sure I understood the entire purchase process. My goal was understood and met. More

Great service from start to finish. Had car back quickly. Anthony was great and the job done was as expected. Friendly service throughout. Totally appreciated the information and process rendered. The dealers Anthony was great and the job done was as expected. Friendly service throughout. Totally appreciated the information and process rendered. The dealership is close to everything being located in East Mission Valley More

Great service @ DCH I always receive great service from DCH Honda- in a timely fashion. All the employees at DCH are very courteous and respectful. I appreciate the servi I always receive great service from DCH Honda- in a timely fashion. All the employees at DCH are very courteous and respectful. I appreciate the service I get at DCH and will continue doing business there!! More

I would give it a 0 if I could I’ve had my Honda Odyssey for a month and a half and this is the fourth time it is in the shop for the same issue. Buyer beware! Horrible service! I’ve had my Honda Odyssey for a month and a half and this is the fourth time it is in the shop for the same issue. Buyer beware! Horrible service! More

Friendly and helpful Eric explained the issue with the audio wiring and communication with Honda Techs. He was very helpful and friendly. I appreciate the transparency wh Eric explained the issue with the audio wiring and communication with Honda Techs. He was very helpful and friendly. I appreciate the transparency when dealing with car issues. More

Best service, great price!! I had great service at this dealership with Joseph De La Cruz. He was very professional and completely thorough in explaining what type of servicing I had great service at this dealership with Joseph De La Cruz. He was very professional and completely thorough in explaining what type of servicing my car required. Thank you! More

Good experience Bryan was very helpful and explained all the options. Derek explained the car lease terms very well. They made the process very smooth and easy. Bryan was very helpful and explained all the options. Derek explained the car lease terms very well. They made the process very smooth and easy. More

STARTER INCIDENT In the span of less than 24 hours, my Odyssey LX van was restored from a totally non-operable state to total recovery. On August 27th, my vehicle's In the span of less than 24 hours, my Odyssey LX van was restored from a totally non-operable state to total recovery. On August 27th, my vehicle's starter failed to function as I was trying to back out of a parking space at Home Depot. By the time my van was towed into the DCH Honda of Mission Valley dealership it was twelve minutes before the service department was going to close. Thanks to the expertise and courteous efforts of the staff, the Odyssey was ready to be picked up at 1:36PM on the 28th. I have always been very satisfied with dealing with this dealership, but this visit stands out as one of my best experiences. THANKS TO EVERYONE, KNOWN AND UNKNOWN, FOR YOUR EXCELLENT SERVICE. Prudence Williams More