DCH Honda of Mission Valley

Mission Valley Honda are an example of the old used sales man dinosaurs that use to roam 20 years ago. They start by trying to con you that your car is worth less than it is (by printing out the wrong car man dinosaurs that use to roam 20 years ago. They start by trying to con you that your car is worth less than it is (by printing out the wrong car details from Kelly Blue book) They insult you by saying you grossly over paid on your old car. They insult you further by saying that your car (2006 mini cooper S John Cooper works) are ten a penny and are not worth a part exchange. Finally their car knowledge was so limited they didn't even know the price or milage of the car you were looking at or what type of car you were looking to part exchange ("what car is that? A mini?") The negotiation dance takes two hours and ends up being a total waste of time Don't buy a car from here. More

Condescending and arrogant, as though they can "pull one over on the middle aged woman"... after all, women know nothing about cars, right? This one does. Unethical practices and I won't step foot in one over on the middle aged woman"... after all, women know nothing about cars, right? This one does. Unethical practices and I won't step foot in the facility again. More

This is the car dealership you were always warned about to avoid! Unethical sales practices and dishonesty when confronted about it. I always used to have my car serviced at Honda dealerships and mistakenl to avoid! Unethical sales practices and dishonesty when confronted about it. I always used to have my car serviced at Honda dealerships and mistakenly believed they were more ethical than independent facilities. When I moved to San Diego, I needed my car serviced so I went to Honda Mission Valley. Big mistake! I needed new brake pads and they tacked on extra fees such as "machining the rotors" without my consent. Apparently they do this often. I did not not sign any authorization form for anything until after the job was complete, meaning they could have tacked on anything. I tried to resolved the issue with the BBB and Honda Mission Valley flat out lied and distorted information. They tried to offer me a full credit of the refund I was requesting or a drastically reduced cash refund. No way would I ever go back to their facility and the refund offered was a joke, so I declined both. There are many other more honest and ethical Honda service facilities out there. Save your money and avoid Honda MIssion Valley at all costs. More

Went to Mission Valley Honda to research a Civic Coupe - just sit in it, see how it felt. I'm tall, so I just wanted to know if I fit comfortably in it and whether I could afford it. The first sales woman ( just sit in it, see how it felt. I'm tall, so I just wanted to know if I fit comfortably in it and whether I could afford it. The first sales woman (Katie) was very nice, not pushy, quite knowledgeable. When I inquired about the Costco Program she turned us over to Joe, the Fleet Mgr. He started with the typical car salesman smooze trying to get me to sit back into the car I just got out of, and kept pushing me to buy right then. After telling him we just wanted to know what savings the Costco program would give, his attitude actually turned nasty. His first explanation was double talk, so I pressed for more details. He printed out the sheet, but wouldn't let me take it home (even after showing my Costco card). Every time I asked a question, he just about rolled his eyes before he spit out an answer. What is wrong with these people! I'm actually going to buy a car from someone pretty soon... but, you can be sure it won't be from that a**hole at Mission Valley Honda. More

I purchase an vehicle from them about three week ago, for my son. A day after having this vehicle my son open up the hood. Their were no screws holding the engine. Took the car back. They had to special orde my son. A day after having this vehicle my son open up the hood. Their were no screws holding the engine. Took the car back. They had to special order one screw!!!! this took three weeks. no call, I call them. Two week later the engine light came on!!!!!!!!!!!!! Service advisor for the used car " which is only one guy that you came talk to ,when ever he return your called".It's possible that the gas cap is not on tight first thing out of his mouth; he said drive it about fifteen time and the light should go off. You think. To make a long story short. This engine light turns out to be a lot of work that should have been done on this vehicle before they sold it to me. I took it to drew ford, they did a diag.and found that problem. Day two I'm waiting for the service advisor to get back with me. You would think!!!!!!!!!!!!!!!!!!!!!!!Guess what I have called him twice, no return call. More

POOR SERVICE DEPARTMENT. I HAD NUMEROUS COMPLAINTS ABOUT THE OPERATIONS OF THE VEHCILE WHEN I BOUGHT MY NEW CAR FROM THIS DEALERSHIP. CAR WILL NOT START (4) TIMES, REAR DIFFERENTAL NOISES (4) TIMES AND HEAD THE OPERATIONS OF THE VEHCILE WHEN I BOUGHT MY NEW CAR FROM THIS DEALERSHIP. CAR WILL NOT START (4) TIMES, REAR DIFFERENTAL NOISES (4) TIMES AND HEAD LAMP BULBS BURNED OUT (3) TIMES. More