DCH Ford of Thousand Oaks

I brought my Ford Fusion in for 2 recalls on 11/24/24f. A while later the service adviser called and told me that the cars's data link connector was not communicating any information, so they would not be A while later the service adviser called and told me that the cars's data link connector was not communicating any information, so they would not be able to take care of the recalls until the problem was fixed. She quoted $225 for diagnosis which would go toward the cost of the repair. I declined, drove the care home, and hooked up my OBD which communicated just fine with the car's computer. So these dishonest ripoffs tried to charge to diagnose and then repair something that was not broken. More

I have to weigh in here on DCH Ford's service department, mostly because the negative tone of so many of these reviews don't reflect my experience. My car is older, but Odalys has always treated me with r mostly because the negative tone of so many of these reviews don't reflect my experience. My car is older, but Odalys has always treated me with respect. She has been frank about what needed to be done, and gave her opinions (such as how long the car may last, if certain repairs were done). I appreciated her honesty and her frankness. She is an asset to the DCH store. More

Do NOT do business with these people. Generally speaking, you want the car buying experience to be a good one given it's such a large purchase. These guys don't care about you one bit. Generally speaking, you want the car buying experience to be a good one given it's such a large purchase. These guys don't care about you one bit. It's all about squeezing you for the highest price and then moving on. Someone else wants the car even though you've committed to buying it?... forget about it, they'll sell it out from under you. Awful people. More

our bronco is being in the repair shop for more than two months now! we have to pay lease and rent a car all this time. as the mechanic explained, they forgot to order one part and this delayed the repair. months now! we have to pay lease and rent a car all this time. as the mechanic explained, they forgot to order one part and this delayed the repair. still no estimate of how much longer it may take. More

High pressure sales tactics were used and had to leave. It gives buying a car a bad name. It gives buying a car a bad name. More

Worst experience attempting to buy a car ever! I highly recommend you stay clear of this dealership. This is probably the 5th review I've written in 30 years. For me to take the time to post this I highly recommend you stay clear of this dealership. This is probably the 5th review I've written in 30 years. For me to take the time to post this means it was truly an awful experience. Be warned. More

YasminFields@dchfordofthousandoaks. com TShak@dchfordofthousandoaks.motosnap.com daemethrooney@dchfordofthousandoaks.com garydehart@dchfordofthousandoaks.com Poor Sales Practices Wh com TShak@dchfordofthousandoaks.motosnap.com daemethrooney@dchfordofthousandoaks.com garydehart@dchfordofthousandoaks.com Poor Sales Practices Why is each and every person that I have e-mailed at this dealership is completely ignoring me and my situation with your bad sales practices. Putting cars up for sale that are not ready. Promising a car be ready in days when weeks later it is not ready. Hiding serious problems with their cars and not letting the customer know of the possible repercussions and expenses that may occur. Due to your complete lack of communication and severely bad sales practices on this matter I will have to consult with my attorney and various internet posts if I am not contacted ASAP and this is resolved. I am sorry, I just got home from work. I do not have a phone while working. I do receive e-mails though What is up with the car? Is it ready? I thought it was supposed to be ready on Tuesday! I am sorry but I am going to have to cancel the purchase of the 2017 Tesla S. I was not told that it was going to take several weeks to get ready. I am losing a lot of confidence in this car. If a simple window repair takes this long, how long is anything else going to take. Parts are obviously too hard to acquire for Tesla’s which in my opinion make them a bad purchase at this time. I have found that the absolute worst thing to do with a Tesla is to let the battery go dead, this requires a complete reload of the operating system and can cause battery problems with charging. You should never let the battery drop below 10%. The other Tesla on your lot that I was looking at was already below 4%. A bad sign is that this dealership is not maintaining its electric vehicles properly. The Tesla S that I was trying to purchase has been sitting for an extended period of time letting the battery discharge completely. Between the time to acquire parts and lack of maintenance I just do not have confidence anymore that this is the vehicle for me and my family. I tried to call but no answer or voicemail As I stated, I was ready to drive away with a vehicle when I was there. I was willing to wait a couple of days. If it takes weeks to get a simple part for just fixing a window this is obviously not the right time to purchase a Tesla. Second - this dealership has let the battery drain - I have a co-worker that let his Tesla battery go dead and had to pay over two thousand to have the system reloaded and has had ongoing problems ever since. I do not want a Tesla with a Dead battery and a window that takes weeks to fix. They still have not refunded me for something I have not yet received after several weeks of deception and lies the car is still not ready. They continue to refuse to answer my e-mails and inquiries. I wanted this car three weeks ago - I no longer have confidence in the quality of this car or the honesty of this dealership. More

Used car manager Gary is bad. Go elsewhere. Bought a 50k used truck they bought from a rental company and then refused to address less than $500 in issues. Go elsewhere. Bought a 50k used truck they bought from a rental company and then refused to address less than $500 in issues. More

Bought a Ford F150 last August. I have yet to retrieve my extended warranty fees. They are the worse dealership ever. They don't even deserve 1 star, I have yet to retrieve my extended warranty fees. They are the worse dealership ever. They don't even deserve 1 star, More

Bought a used 4Runner; sales people were great, vehicle was as advertised, all good until the follow up. I needed documentation to get it registered when I got to my home state as well as needing to get was as advertised, all good until the follow up. I needed documentation to get it registered when I got to my home state as well as needing to get the title to my credit union, and that's where the fun began. I had been told the title was being sent electronically to CA DMV who would forward it to DOL in my state, and while DCH did have 90 days to make this happen I was hoping to get some idea of where things were in the process as my temporary license was nearing expiration and I also needed to get the title to my CU at some point. Simple, right? I called the sales person I had dealt with and was referred to the finance dept. where I left multiple voice mails with no response. I was trying not to be 'that person', so was only calling a couple times a week at this point but was getting no response. After a few voice mails to the finance people and a couple more conversations with the sales guy who told me he had passed my message on - as well as an accidental transfer to the general manager (with whom I left another VM to no avail) - I'm getting frustrated. By now I had also called CA DMV to see what they could tell me about the status of the title, and was advised that the title was not actually sent electronically but was a hard copy and that it would go directly to DOL in my state. Five weeks have now gone by since I started calling, and it's more like every day or two instead of once/twice a week and it's still radio silence. I finally called the sales manager (VM, shocking) since by now the temporary license had expired, my CU was telling me the interest rate was going to increase significantly if they didn't get a title soon, and I'm about frustrated. Huh, still no response so I sent a follow up email to the sales manager and copied in the general manager and finally got a phone call back. I explained that I was simply trying to find out where the title was as by now the temp had expired, and I also need some additional documentation. This was followed up by an email to the finance dept. who advised that the needed documentation would be sent via FedEx and I'd get a tracking number the next day. Yeah, right... Next day, no tracking info and I hadn't even been advised what was actually even in the packet. I called again, and crickets. I sent a couple more emails and made a couple more phone calls, and got even more crickets. Four days later the packet shows up (received by FedEx three days later, not the next day as promised) and lo and behold, the title which I had been told was not available was in there. All good, right? Well, almost.. Went to DOL to get it registered and I was missing one of the forms they needed. Fortunately the place I go to is very helpful and they told me they would call DCH to get the form since dealers were always responsive to licensing offices (and the lady wondered why I was snickering as she was telling me this). She was "accidentally" cut off twice, left a voice mail for the finance person that wasn't returned, and on the fourth call was given an assurance that the salesman would walk over to her desk and the form would be emailed shortly. After a 10 minute plus wait I went home to double check and was able to find the needed form and go back to DOL. This was 45 minutes later, and guess what hadn't been emailed? Nice car, decent price, friendly sales person (aren't they all when they want something from you?), but once the deal is done don't expect anybody's word to mean diddly nor any promises or assurances to mean anything either. I won't be surprised if Joe or Steve respond here asking me to reach out to them as this most certainly isn't typical, doesn't meet their standards, and they are oh so sorry and would like a chance to make it right, but in all reality these little post review platitudes are nothing but a way to make the next buyer think they actually care... More