DARCARS Honda of Fairfax

During the day, I dealt with Christopher Pugh on the phone who handed me off to John Winkfield. I wanted a particular color blue that was supposed to be transferred from a sister store. I was told it wo phone who handed me off to John Winkfield. I wanted a particular color blue that was supposed to be transferred from a sister store. I was told it would be transferred and I could come in after it arrived. A couple of hours later I was told that if I went to the dealership, then they would get the car. After being at the dealership for an hour while John dealt with other people, I was told that I had to do all of the purchase paperwork before they would go get the car. That was not what I was told on the phone. After these repeated lies designed to make me buy a car sight unseen, I left in complete disgust. I was going to be a repeat customer, but I'm not. Neither my husband nor I appeciated being treated like we were just people off the street when we had bought a car from them before. We went to a different dealership last night - not the sister - and bought exactly the Insight EX we wanted at a better price than was offered. That dealership also sold us the XM radio shown in the Honda book of dealer-installable accessories, unlike the Fairfax manager who said we had to go to Best Buy. More

Cant get better than this deal... Black honda coupe that rides like a dream!! The facility is clean, starbucks coffee and a hot receptionist the greets you. The day I took off from work was worth it. I d rides like a dream!! The facility is clean, starbucks coffee and a hot receptionist the greets you. The day I took off from work was worth it. I drove out the dealership with a sweet deal and big smile on my face. Rosenthal Fairfax Honda is grrrrrrrrreat. More

I'M REALLY SORRY FOR THOSE PEOPLE WHO HAD BAD EXPERIENCES AT THIS DEALERSHIP. FROM MYPOINT OF VIEW, THESE ARE VERY WELL TRAINED PEOPLE, FROM SALES TO SERVICE, FOR THE LAST 5 YEARS I'VE BEEN TAKING MY CARS FO AT THIS DEALERSHIP. FROM MYPOINT OF VIEW, THESE ARE VERY WELL TRAINED PEOPLE, FROM SALES TO SERVICE, FOR THE LAST 5 YEARS I'VE BEEN TAKING MY CARS FOR SERVICE INTO THIS DEALERSHIP, AND EVEN IF YOU DON'T BUY THE CAR FROM THEM, THE SERVICE DEPARTMENT WILL BE WILLING TO GO THE EXTRA MILE TO GET THINGS DONE. I REALLY LIKE THIS DEALER, AND EVENTHOUGH I LIVE IN STERLING, AND HAVE A HONDA DELAER IN LEESBURG CLOSER TO ME THAN THE FAIRFAX, I PREFER TO GO TO TH FAIRFAX HONDA. GOOD LUCK More

went to Fairfax honda and as usual received the five star treatment that they give to their customers. Although, it was just a simple oil and filter change they were very friendly and professional, no pushi treatment that they give to their customers. Although, it was just a simple oil and filter change they were very friendly and professional, no pushing of products or services just to make their quota and thats why i give my business to Rosenthal Fairfax Honda. More

I purchased my used Accord from Fairfax Honda and had a terrible experience with my sales representative. He was short and unwilling to negotiate the sales price. After flat out leaving the dealership beca terrible experience with my sales representative. He was short and unwilling to negotiate the sales price. After flat out leaving the dealership because of a comment he made, they made us an offer we couldn't say no to regardless of service. Unfortunately, the vehicle I purchased had a problem that needed to be addressed through the service department. I have never experience a man more unwilling to go out of his way then their service manager. Terrible service and attitude from him. There are plenty of other dealerships in the Washington, D.C. area. Pick one of them. Don't waste your time here. More

My 2005 Honda Civic was totaled in December so I started on the hunt for a new car. I was going to buy a Mazda 3 from the dealership down the road but they told me I needed California emissions to buy a car on the hunt for a new car. I was going to buy a Mazda 3 from the dealership down the road but they told me I needed California emissions to buy a car that was going to have PA plates (not sure why since my county doesn't even require emissions at all). I went down the street to Fairfax Honda and they gave me no hassle. I ended up with an 09 Accord EX. I wanted the Belize blue, which they had to do a trade with another dealership since they had none in stock. My husband got a good price on it. He was on his IPOD touch on the dealership's internet looking up NADA and negotiationg with the salesman. We got the car we wanted within hours of going there. I would definately recommend this dealership if you want a new Honda. Months after the purchase my husband decided that he wanted leather seats in the car so I called to see if they did that type of service there. Someone in the service department told me a great place that does it, but told me I would depreciated the value of the car because I would lose side air bags. I appreciate their honesty. More

If you are shopping for a Honda, I highly recommend fairfax honda or landmark honda both great and i have used the service station of one and got my fit from the other. In addition everyone I worked wi fairfax honda or landmark honda both great and i have used the service station of one and got my fit from the other. In addition everyone I worked with there, Charlie, the finance dept,. and the new car manager were all pleasant. Thank you for my first enjoyable car buying experience! More

Service staff are friendly, but they don't have loaner cars and I can't seem to get issues dealt with... I have had an issue with the paint and transmission lag on my new Honda Accord and haven't been abl cars and I can't seem to get issues dealt with... I have had an issue with the paint and transmission lag on my new Honda Accord and haven't been able to get either issue fixed in 3 visits. I've been told the following regarding the body: 1. We'll call you when we know the rep will be in... 2. I'll get you the date the rep will be here... then the service rep left on a break before providing... I couldn't wait around for it... 3. I'm now being told I have to call them in early November to find out when the rep will be in... More

Don't trust anything this dealership does. I suspect they performed a bait and switch when we agreed to a Honda Care extended warranty with an faulty third party (non-honda) extended warranty when I pur they performed a bait and switch when we agreed to a Honda Care extended warranty with an faulty third party (non-honda) extended warranty when I purchased my 2007 Honda CRV. Too bad I didn't catch this at the time to actually do something about it but this is the best I can do now is to advise not to go to this dealership. Just say, the CRV will be my last Honda product. The only good thing now since the CRV is out of the basic Honda warranty (3yr/ 36 months)is that I can take it to be fixed at my long time family mechanics. More

I was having my honda serviced, and was browsing the new cars while waiting. the salesman and i got to talking while waiting and he showed me a new model accord. My civic was 5 yrs old, so for the fun of it cars while waiting. the salesman and i got to talking while waiting and he showed me a new model accord. My civic was 5 yrs old, so for the fun of it i got him to give me some prices on a new accord , trading in my civic. It ended up being much less than i thought, and he was very kind and professional. I wish all salesmen were like him. He gave me the information i wanted with out twisting my arm off. . Thanks for another great car Rosenthal Fairfax Honda!!! More