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DARCARS Ford
Lanham, MD
292 Reviews
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292 Reviews of DARCARS Ford
May 11, 2023
Part 2: She said once DARCARS Ford Lanham reinstall the PCM, if it still does not work properly, she will setup a call between herself, Amir, who is the Service Manager and me. On May 9, 2023, the three o PCM, if it still does not work properly, she will setup a call between herself, Amir, who is the Service Manager and me. On May 9, 2023, the three of us got on a call. I started off discussing my frustration with the whole process, especially now that it’s been approximately six weeks since I dropped off my vehicle. The conversation It became heated because Amir did not like that I said their tech misdiagnosed the issue back in January/February 2023 and that I did not agree I should have to pay additional money for a work recall issue. Amir was very augmentative and arrogant. With regards to warranty discussion, I asked again for a written copy of Fords warranty, Amir told me I can get a copy online. Asked why a copy isn’t available at the service center for any customer that requests one. He told me he could provide a copy. I said to him I previously asked for a copy the last time I was at the service center, but no one could seem to locate a copy, but that a copy will be located provided. As of this message, I still do not have a copy of the warranty. He would only say it’s two years parts and labor. My question to Amir, I would like to see the written details, such as what’s actually covered and what are the exclusions. Otherwise, me and other customers our left wondering what’s actually covered and our they truly receiving the elusive warranty coverage Ford claims it stands by. The call ended with me having to make a decision about what to do with my vehicle; continue to leave it at DARCARS Ford Lanham with no foreseeable resolution or decide to take my vehicle home and let it sit and try to figure out next steps. According to Amir it could take months or over a year before a PCM is available. I am in total shock because this is an American car, I get that components are made in China, but come on? What happened to American exceptionalism. On 5/10/2023, I informed the service representative that I would just pick up my vehicle and take it home. She said it would be ready for pickup 5/11/2023, but she would not be at work. On 5/11/2023, I went to DARCARS Ford Lanham to pickup my vehicle, there was an invoice waiting for me in the amount of $580.14. I asked to speak with Amir so I can understand the charges. Amir said it’s for work they did on my car, reprograming the PCM and switching around coil packs. 1. switching around coil packs is part of the diagnostic process, 2. Because they had to remove the PCM to provide me the correct engineer # to do my own research to help solve a problem they should be capable of, especially charging $250.00 per hour, is ridiculous. Yet again, Amir was arrogant, condescending and self-righteous. I feel like I just got robbed of my time and hard-earned money. Contemplating next steps. More
by Ricky P
Employees Worked With
Amir, Service Manager, Joyce Pertee
April 04, 2023
Mi hijo llevo el carro para servicio por unos sensores no estaban trabajando bien y se tomaron mucho tiempo en arreglarlo y hoy por la mañana fue a recoger el carro porque lo llamaron que ya estaba listo par estaban trabajando bien y se tomaron mucho tiempo en arreglarlo y hoy por la mañana fue a recoger el carro porque lo llamaron que ya estaba listo para recoger resulta que cuando llega la persona encargada de las llaves no llegaba y tuvo que esperar 2horas para que le entregaran el carro tuvimos que cancelar trabajos ya que nuestro carro es una de nuestras herramientas de trabajo por la i responsabilidad de estas personas que trabajan en este lugar More
by Rodríguez
Employees Worked With
MJoyner
July 19, 2022
Customer service is a joke. My a/c wasn't cooling so I told them that and after a $230.00 non-negotiable charge they agreed! Then they charged $470.00 more to charge the system My a/c wasn't cooling so I told them that and after a $230.00 non-negotiable charge they agreed! Then they charged $470.00 more to charge the system. Total $700 which took a week. PLEASE, AVOID THIS DEALER. More
by maryplath
Employees Worked With
briana
July 11, 2022
My experience of purchasing a car was excellent, Mr. Habatamu Kassie showed me a warm welcome and good service, finding me a nice car, I really appreciate his good work. Mr. Sean, the sales Manager, als Habatamu Kassie showed me a warm welcome and good service, finding me a nice car, I really appreciate his good work. Mr. Sean, the sales Manager, also help me and very much appreciate him for his excellent job and very professionalism. These two guys light my day and I can refer them to any customer. thank you very much. SAIDA.(customer) More
by Saida A Mwinyi
Employees Worked With
Habatamu Kassie and Mr. Sean
March 31, 2022
Took F150 for factory recall. Assumed one day, took 10 days. No return calls or updates i called the Service Manger twice no return calls. Third time was on hold 30 minutes and ca Assumed one day, took 10 days. No return calls or updates i called the Service Manger twice no return calls. Third time was on hold 30 minutes and call was never picked up. I had to physically go back to dealer but worse results More
by Housenrobertl
Employees Worked With
Joyce Pertee, Roland Johnson, Sam Darvish
March 03, 2022
I had a seamless and good experience purchasing my new vehicle! Abu and his supervisor made sure of it by exceeding my expectations! If you’re in the market for a new car, Abu is your guy! vehicle! Abu and his supervisor made sure of it by exceeding my expectations! If you’re in the market for a new car, Abu is your guy! More
by HighlyfavoredS
Employees Worked With
Abu and his supervisor
December 24, 2021
I brought my car in to get my airbag fix & the service was awful they didn’t do nothing they said they was going to do & they also spilt brake fluid on my car which made my car smoke i will be filling a l was awful they didn’t do nothing they said they was going to do & they also spilt brake fluid on my car which made my car smoke i will be filling a lawsuit. More
by BRENEE REED
Employees Worked With
Joyce Pertee, Idrissa Bah, Haseeb Khalil, Alex Sesay, Russell Dodd, Kwami Amegah, Lynn Pittmon, Moussa Doumbouya
April 15, 2021
Disappointed. I recently had my 2020 ST Edge serviced for its 30,000 maintenance which includes oil and filter change and atf fluid change. After 2 days at the dealership I picked up my car and drove it for its 30,000 maintenance which includes oil and filter change and atf fluid change. After 2 days at the dealership I picked up my car and drove it home. I noticed the left screen on dash was displaying mph not how I left it, also my brakes felt like they were starting to warp under braking also not how it was left. But the icing on the cake was when I cycled my gauges I saw my MPG was 11 not 25 when I dropped it off. I cannot prove that someone took it for a joyride but with these indicators that mention it is hard for me to think otherwise. I have bought multiple cars from Lanham Ford this is the first I have noticed this type of treatment. That was the last time I'm having my car serviced there. Annapolis Koons Ford will be my new Dealership. This is a warning for anybody else. Check your mileage and MPG before dropping it off. More
by Frank Glass
Employees Worked With
Joyce Pertee
December 01, 2020
I just wanted to drop a line to say how pleasant and courteous Brianna was when we dropped off my Ford Explorer for service on Monday (11/30) We've used your service department since I purchased my SUV courteous Brianna was when we dropped off my Ford Explorer for service on Monday (11/30) We've used your service department since I purchased my SUV in 2013 and she's been the nicest person I've come across in all my visits there. Even thru her mask, I could sense the smile on her face. It was refreshing to have such great customer service, especially in these strange times where it's sometimes difficult to find genuinely nice people. More
by Deborah
Employees Worked With
Brianna
