Today this companies Manager Tyler renewed my faith in humanity. He rectified my issue in a matter of minutes helping the little guys. I want to personally thank him for how he helped myself today. I would highly recommend if you have any issues to reach out to him. Thank you and kudos. Recommended for service thank you Darcars Ford.

I was scheduled for an interview today and wasn’t told until 45 minutes later that the dealership was running late. I took my time and energy to be there as requested and no one let me know about the lateness of the appointment until I inquired and left. I am no longer interested in the position or I will not be giving my business to an establishment that does not have their customer service department in good standing.

Abraham at Darcas Ford Lanham was exceptional! They were patient, and transparent throughout the entire car-buying process. I appreciated their willingness to answer all my questions and help me find the perfect car. Highly recommend!"

I came in the other day for a regular maintenance check. My assigned service advisor was Bryanna Tate. She was very friendly, attentive, and knowledgeable. She provided a clear and detailed repair estimate. In discussing the services identified in the repair estimate, she invited questions, and answered respectfully. Some of the necessary work required ordering parts, and a later return for the service. That evening, I received a voice mail from Bryanna informing me the parts had been ordered and delivered, and that I could call back to schedule the service. I appreciate the timely response and her effort to complete the job.

We purchased a brand new dump truck from this dealership in November 2024 and the experience of working with them was VERY unprofessional. From the night we bought it with an incompetent salesman doing paperwork (never had this issue anywhere else) to this very day where I never received my tags and registration. After taking this vehicle home and my temp tag ran out, they informed me that I owed them another $800 for the tag/registration. I signed a contract for the original amount. IF they messed up the figure that is on them. To hold my tag, which I KNOW (I had a state investigator check into my tag which he told me was at their dealership) they have is ILLEGAL. We had made several phone calls back and forth with them regarding this issue over the past 2 months. After we were at a standstill on the $800 they insisted I owed, then they either never returned a call or hung up on me. They knew my caller ID and wouldn't answer. I had to use other phone numbers to even get them to talk to me. BUYER BEWARE. BIG SCAM.

I came in two weeks ago for an oil change. I was quoted for that. A while later it was found that my fluids and axels needed to be replaced. I was quoted $1338.98 and within 10min the quote changed to $2018.38 with the same description of charges but the axce replacements went from $999.80 to $1678.20. After already being here for about 3 hours I was told that the axles had to be ordered, and if I wanted them overnighted it would be an upcharge of $70. I opted to come back. Looking at the paper work that I recieved I’m not even sure where these quotes came from. I should have only been paying $1088 axels included. Here I am back two weeks later to have the axels replaced. I have been here since 7:54am and it is now 1:30pm with an 8am appointment. People came in after me and left before me. At this second visit I should have only been paying for labor. On 12/11 I was told that I would be looking at $685 and I was told that I could get a discount for my inconvenience. I do have this price on audio. I don’t appreciate being over charged or told my car is almost ready and still having to wait more than an hour after. I still have screenshots of the ridiculous quote changes from my first visit. I will not be back. We will see what my actual bill looks like hopefully soon. Here is an update. I had to pay $862.56 for labor only to have the axles fixed. If this isn’t highway robbery I don’t know what is. Not only was it a inconvenience to have to come back but to have to pay that much for a job that shouldn’t have even taken that long is truly ridiculous. This place is taking advantage of people in the worst way.