D-Patrick Ford Lincoln

Best customer service ever I have now bought four different vehicles in my life and I can easily say this time was the best. Bobbi, at D-Patrick Ford, acted like she actually ca I have now bought four different vehicles in my life and I can easily say this time was the best. Bobbi, at D-Patrick Ford, acted like she actually cared instead of just rushing me into a new vehicle. I paid a little more than I wanted, but after the service I got it was more than ok. 6 out of 5 stars. I will be telling people to go there if they need a new car. More

new MKZ hybird I liked all the help I received with the new technology on this car. Dylan was very patient and informed with the options that I was unfamiliar with. I liked all the help I received with the new technology on this car. Dylan was very patient and informed with the options that I was unfamiliar with. More

New Car Purchase In my 35 years of purchasing cars, I would have to say this is the first time my experience was "fun". From the salesperson (Whitney Herron) to the d In my 35 years of purchasing cars, I would have to say this is the first time my experience was "fun". From the salesperson (Whitney Herron) to the dealership manager "Tim", my husband and I had "fun" with the new car purchase experience. We received a fair price on the new Ford Escape and a fair price on our trade in. I am now a 3 Ford car family and will definitely return to D Patrick when the time comes for a new car. More

Friendly and very helpful Top notch customer service with a very friendly staff. They were very helpful with any questions and vehicles are in the shape advertised with accurat Top notch customer service with a very friendly staff. They were very helpful with any questions and vehicles are in the shape advertised with accurate prices. More

Awesome Henry was very nice & helpful. Would recommend anyone I know to go to DPATRICK & buy from him. The entire staff was nice & made purchasing vehicle has Henry was very nice & helpful. Would recommend anyone I know to go to DPATRICK & buy from him. The entire staff was nice & made purchasing vehicle hassle free. More

Amazing!! Meet and exceeded my expectations I went in looking for a used truck because thats all i could afford. I walked out in a truck i wanted with a price that i can afford thanks to fey and I went in looking for a used truck because thats all i could afford. I walked out in a truck i wanted with a price that i can afford thanks to fey and all the amazing people at d-patrick downtown. More

Ford Escape - First Oil Change I am very pleased with my purchase of a new Ford Escape. D-Patrick Ford is an outstanding dealership in terms of sales, service, and a friendly atmosp I am very pleased with my purchase of a new Ford Escape. D-Patrick Ford is an outstanding dealership in terms of sales, service, and a friendly atmosphere that aims to please the customer, More

Oil change All good. We are going to get an appt. for running boards. They are delayed too much when going back in. It takes about 30 secs. All good. We are going to get an appt. for running boards. They are delayed too much when going back in. It takes about 30 secs. More

Almost got home before check engine light came on We were shopping for a used SUV in the lower price range as we are both retired and on a fixed income. Initially we came for a 2005 Trailblazer at a We were shopping for a used SUV in the lower price range as we are both retired and on a fixed income. Initially we came for a 2005 Trailblazer at a price of a little over $5K but soon found it had been sold and ,after considering a few others, left. We came back the next day and were turned over to a very nice salesman who treated us like family and I can't say enough about him. He found us another 2005 Trailblazer LT that had recently been traded in and was somewhat in our price range. After a test drive which went well we returned and I got out and saw that the left front brake rotor had deep grooves in it as did the right side. I voiced my concern about that and then I opened the hood and saw what appeared to be rust stains on the front of the engine which worried me as well. They took it back to the service area to " check everything out". We sat down and discussed our concerns with the salesman and he told us he would do everything he could to make it right. The price for this SUV was much higher than the one we had first come for but we needed one. We were still interested but were basically assured that the service dept. has given a clean bill of health to the engine area but that it did require a brake job. After the sales manager joined us we agreed to a price. We asked about a 30 day warranty but were informed it was an "As is" Suv and they didn't do that. We paid cash and had to sign the as is form as part of the purchase. Everyone at the dealership treated us well and I have nothing bad to say about the way things went. Until after we'd left. Our salesman told us to call him if we had any issues. On our way home, a drive of ten miles, I noticed a check engine light on the instrument panel. I was ill and didn't call immediately but waited till the next morning and called. I told my salesman of the problem and asked if they had checked it out then why didn't they pull the codes because it had to have had them in the computer. I asked him if they could do anything and he said he'd get back to me. He returned my call minutes later and told me he hated to tell me the answer, that I can only assume came from the sales manager, they wouldn't do anything cause I signed the as is agreement. I put a scanned on the computer after that and found not one but seven codes stored that any service department should have found. I am not the type of person who takes complaining to this level and hate this whole deal. I was prepared to pay three or four hundred dollars for a brake job but we're looking at a whole lot more than that now. Everyone tells me I should take it back and demand satisfaction. All we wanted was a good, operable vehicle not one we would need to put a couple thousand more unavailable dollars into. More

Ripped off and ignored Drove three hours to purchase the car. Looked at it under a service area roof and only saw a scratch on the door, which salesman acknowledged. Wasn' Drove three hours to purchase the car. Looked at it under a service area roof and only saw a scratch on the door, which salesman acknowledged. Wasn't happy, but not a deal killer. Took the car home to clean the filthy interior and noticed the driver seat has had a chemical spilled on the leather and is ruined. The passenger seat has two large scratches across it and is ruined. Drove all the way back (6 hr round trip). Dealer wants to dye the seats instead of replace them. Local detail shop, most highly rated and used by all of the auto dealerships where I live, said that dying the seat is ridiculous on a new car and not to waste the time. Called sales manager at D-Patrick. Left detailed voice message. No response. Called manager over all D-Patrick sales managers. Left detailed voice message. No response. This is going to cost me $600 out of pocket to fix the driver seat, and that leaves the other seat that is scratched and the door that is scratched. Not only would I obviously never do business with D-Patrick again, I would highly recommend that customers who want fair treatment shop anywhere other than D-Patrick. I consider them to be shameless crooks. More