D-Patrick Ford Lincoln

D-Patrick Ford Lincoln responded

Thank you for leaving a review! We are pleased to hear you were treated well and that you liked our service area!

D-Patrick Ford Lincoln responded

sarah988williams, we understand that the situation has not met your expectations. D-Patrick has stood by everything we said we would do, in order for the warranty work to be completed at any service shop, your bank is requiring that the service shop confirm the issue. There is a diagnostic cost associated with getting to that point, which would either be paid by the warranty company if confirmed or yourself if not. Please email social@dpat.com with any additional feedback you may have and we will forward it to the correct folks.

sarah988williams responded

I bought a warranty and after not even having the car for 2 months the warranty isnt valid because the timing chain and camshaft are bringing up codes! Cant exchange the car because now the car isnt worth anything and cant get the car fixed because the warranty wont cover the costs. Im over and done with Dpatrick, they've not even tried helping me! 🙄

D-Patrick Ford Lincoln responded

Hi Bill, we understand your recent visit did not meet your expectations and we will like to look into it farther. Please do not hesitate to email social@dpat.com with information like your full name, date, and who you worked with. So we hope to hear from you soon and to learn more. Have a good day.

D-Patrick Ford Lincoln responded

Mr. Barnett, we at D-Patrick price all of our vehicles competitively low. We base all of our pricing off the current market, much like consumers who are trading their vehicles in. Consumers expect to receive the current market value for their vehicles and can expect to purchase new or newer vehicles at the current market rate. Neither of us, consumers or dealerships, set the market, however, we do follow it. I think if you research the particular vehicle, you inquired about, not only will you find that it is priced competitively low, but you will find it to be priced at or below the current market value. If you owned said vehicle you would expect to be given the current market value for it, as do we. Much like the price of all goods in the market; groceries, homes, watches, etc. the market sets the value. Thank you for shopping with us and we hope to earn your business in the future.

tombarnett45 responded

I don't disagree with your response about the market pricing and believe it not, I know how markets work. All I'm saying is you need to accurately post your asking price on your own website and 3rd party auto search engines instead of making folks inquire to find the price is significantly different.

crolley2012 responded

I signed off on said we owe before we walked back the service dept that was when I could get oil change. Of course the salesman has all ready quit your sorry dealership so I have no back up.

D-Patrick Ford Lincoln responded

We have no “we owe” on file stating that we owe you a free oil change. If you would like to email what you have to petero@dpat.com we would be happy to review it.