D'ELLA Buick GMC

Horrible customer service Customer service department never would return my calls after I wasn't satisfied with the work done on my 2015 duramax diesel. I feel work was done by Customer service department never would return my calls after I wasn't satisfied with the work done on my 2015 duramax diesel. I feel work was done by a in experienced tech. Fixed one problem that caused another problem that they wouldn't stand behind!! This is my second and LAST truck that I will buy from Della !!!! More

TRUST IS EARNED, SAME AS RESPECT. I can list on 1 hand and have fingers left over all the business entities where I know the employees by first name. From the platform manager to the s I can list on 1 hand and have fingers left over all the business entities where I know the employees by first name. From the platform manager to the salesmen, to the guys in the garage, to the girls in service. Don Dingmon has been our salesman for more years than I can count. The entire staff is not just professional and courteous, but they go out of their way to make things happen. It's not just about selling cars with them, it's about making you want to return. They have the formula down. More

GREAT EXPERIENCE THIS IS THE THIRD TIME IN 10 YEARS THAT I HAVE ACQUIRED A VEHICLE FROM DELLA AND EACH TIME IS GETS EASIER AND MORE ENJOYABLE TO DO BUSINESS WITH THEM. THIS IS THE THIRD TIME IN 10 YEARS THAT I HAVE ACQUIRED A VEHICLE FROM DELLA AND EACH TIME IS GETS EASIER AND MORE ENJOYABLE TO DO BUSINESS WITH THEM. ALL THE PAPERWORK AND THE INSURANCES EVERYTHING IS DONE WHEN I COME IN TO PICK UP THE VEHICLE TO MAKE THE WHOLE TRANSACTION EASY AND QUICK I LIKE THAT. CLAY ASHWORTH More

Buying can be intimidating.. When you go and buy a car, you are always told to be aware of salesman. Not so with our experience of leasing a car from Della. So far 5 cars, over 1 When you go and buy a car, you are always told to be aware of salesman. Not so with our experience of leasing a car from Della. So far 5 cars, over 15 years. And my husband was a chevy man. Staff has always treated us well. We would recommend their business to all. Thank you Jerad. More

"Over 20 years of Outstanding Service" Our experience with Della Automotive Group has always been about a positive customer experience. Throughout the passed 20 years my wife and I have sho Our experience with Della Automotive Group has always been about a positive customer experience. Throughout the passed 20 years my wife and I have shopped other Dealerships, only to find that Della has the most conclusive, competitive and sincerest Sales/Service customer experience offered. The interactions with Della employee's , whether its' sales or service, they stay focused on customer service with a personal touch, I truly feel as a valued customer not just a transaction. The experience of Servicing our Vehicles has always been a very positive, always ready to accommodate any transportation need, from courtesy drop-off/pickup and even loaners. Courteous and timely communications as to status and readiness of your vehicle has always been outstanding. More

Friendly Staff I was greeted with friendly staff. I had an oil change, they did it fast and gave me a free car wash. It was a wonderful experience. I was greeted with friendly staff. I had an oil change, they did it fast and gave me a free car wash. It was a wonderful experience. More

Females BEWARE Worst experience with a service company ever!!! Total lack of communication. I also feel that they take advantage of women. Not to be trusted to say Worst experience with a service company ever!!! Total lack of communication. I also feel that they take advantage of women. Not to be trusted to say the least. Perhaps with the money your ripping off from there customers, you can afford to buy George the service manager some manners. More

Never....Ever.....Ever.. I met several salesman during my 3 month search for a car, as I had stopped many times at Della honda next door and drove through this lot as well to I met several salesman during my 3 month search for a car, as I had stopped many times at Della honda next door and drove through this lot as well to see what used cars they had on the lot. Most recently I worked with "Guy" who was nice enough but this dealership really doesn't give him much to work with. Any other salesman I had spoken to at this dealership previously were just awful and only want to sell a car. I drove a CRV that was on the lot at Della Honda, it was white and a honda certified. There was clearly something wrong with the back end of the car and it wasn't just from sitting on the lot. It was during this test drive that I decided that I did want to purchase a CRV but maybe not from this dealership. I had also had my Accord serviced here in the past and have never been impressed with the service department. I looked at other dealerships with used CRVs and decided to also test drive a CRV that was next door at this dealership Della Buick/GMC/etc. I could not even believe after driving this car a short distance down Quaker Rd that it was even on the lot for sale. The car sounded like the entire back end was coming through the front of the car and the smell of the car left me gagging. When I got into it to test drive it the salesman said "We will have to do some work on this car before you buy it". This was after he had me move my car to the front of the dealership to wait for him to pull it up (which took about 15 minutes, since he was jump starting it). Diseaster. I think they just park cars on the lot and hope someone poor idiot will fall for it without actually going through the cars. I will never consider buying a car at Della anything, used or otherwise. The experience I had here at Della Honda and Della GMC Buick whatever was a giant waste of my time and would be concerned about any car that they have on the lot. I drove two cars total and both were a diseaster. Never......ever......ever. I did purchase a CRV and I will not be getting it serviced at Della. Never.....ever.....ever. More