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D'Arcy Hyundai - Service Center

Joliet, IL

4.8
456 Reviews

456 Reviews of D'Arcy Hyundai - Service Center

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June 07, 2019

Oil change Let me know how long the process would take. Jayson explained what the process consisted of. I’m satisfied with the process and timely execution.’ More

by DOMINICKLEEANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Mirabella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2019 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience with our online community. We are glad that everything went as well as expected while you were here with Jayson and Wagner. We do our best to ensure your vehicle is taken care of as quickly as possible as we understand how valuable your time is. Thank you for your business. D'Arcy Hyundai

June 06, 2019

Horrible Hyundai roadside service! 25 words would not describe what happened to me on a Friday but John Wagner in the service department made it all good so he resurrected my confidence More

by Cindylasalle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

D'Arcy Hyundai responded

Thank you for your feedback, we are glad that John Wagner was able to work with you and assist you with your vehicle needs. We can understand your frustration, we do apologize if Hyundai Roadside Assistance was unable to best assist you, please note they are a separate institution from D'Arcy Motors and does not reflect our dealership or our principles. Here at D'Arcy Hyundai we try to go above and beyond to ensure you and your vehicle needs are taken care of. Thank you once again for your feedback as it is always appreciate it. D'Arcy Hyundai

June 05, 2019

There was no communication had no idea when my car was ready There was no communication about the service of my car. As I waited in the customer area was not informed that my car was ready. I had to go and ask a More

by sisterjohnson77
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Frank Guerra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

D'Arcy Hyundai responded

Sister Johnson, Thank you for your feedback, we will be bringing this up to our service manager John Wagner as your time is valuable. Thank you for using our service department and for your business. We hope to get to the bottom of this. D'Arcy Hyundai

June 02, 2019

Best service department ever. This is the best service department I've ever been to. One of reasons I will not go to any other car dealership is this service department. More

by BRUCEGH1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Campobasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Kociuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Mirabella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2019 -

D'Arcy Hyundai responded

Thank you so much for your feedback as it is important to us as well as our online community. Your vehicle needs are important to us and we do our very best to ensure they are taken care of. Thank you for your business. D'Arcy Hyundai

May 31, 2019

Radio was diagnosed incorrectly I was told that my radio needed to be replaced, and after replacing it the problems still occurred. Then I was told I’m wrong. More

by ALEXIS_NASUTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Guerra
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2019 -

D'Arcy Hyundai responded

Thank you for your feedback. I will go ahead and bring it up to our Service Manager to further discuss this matter and find a solution to the problem going on with your radio. We do apologize for any inconvenience this may have caused you. Please feel free to reach out to me directly if you may have any other concerns. Thank you. Isa Romero-Public Relation Manager D'Arcy Hyundai (815)409.4905

May 29, 2019

My Get Away I always look forward to coming in to get my car service because I get look at the New Car's and talk to some of the Dealer's I enjoy talking with. More

by WILLIE.STEGALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Kociuba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2019 -

D'Arcy Hyundai responded

We are more than happy to be your local getaway anytime! It is our pleasure to work with you and service your vehicle needs. D'Arcy Hyundai

May 28, 2019

Very attentive and eager to help Frank was so attentive and eager to help. Very friendly and patient. Will only bring my car to him and letting my family and friends know as well. Tha More

by ZAVALA_DEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2019 -

D'Arcy Hyundai responded

Thank you for sharing your D'Arcy Hyundai experience! We are always happy to help and are happy you enjoyed your quick, easy, and smooth service appointment. If you may need anything else, please do not hesitate to let us know. D'Arcy Hyundai

May 25, 2019

Great experience! Very nice! Answered all of the questions I had. Everyone seemed like they enjoyed what they do and Had a lot of knowledge. Also the work they do is aw More

by DustinO17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leroy Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gunnar huddleston, Francisco Medina, Bill Paetzold
Jun 03, 2019 -

D'Arcy Hyundai responded

Congratulations on your New Elantra! We hope you are enjoying it! Thank you for taking the time to share your D'Arcy Experience with our online community. We are always happy to help whether it'd be for sales or service. We work together as a team to ensure you are taken care of every step of the way and we are happy you were able to experience the D'Arcy Difference. D'Arcy Hyundai

May 24, 2019

The way it should be! You take your car to D’Arcy Hyundai, service rep is helpful, mechanics are outstanding, your car is serviced and you are happy. The way it should be. More

by Fast Eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Mirabella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2019 -

D'Arcy Hyundai responded

Thank you so much for your feedback and for taking the time to rate us! Your business and feedback is important to us as well as our online community. We are always happy to help. If you may need anything else, whether it'd be for sales or service; please let us know! D'Arcy Hyundai

May 17, 2019

Interactions with staff Everyone I encountered was very helpful, polite and willing to help with a smile. My work on my vehicle was completed when they said it would be. Over More

by MARYLOUB118
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jayson Mirabella
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019 -

D'Arcy Hyundai responded

Thank you so much for allowing us the privilege to work on your vehicle. We understand your time is valuable and try to ensure you are in and our in no time. We thank you for your feedback as it is important to us as well as our online community. If there is anything more that we can do for you, please do not hesitate to let us know. D'Arcy Hyundai 815.725.5200

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