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456 Reviews of D'Arcy Hyundai - Service Center
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July 15, 2023
Purchased a new Hyundai Santa Cruise First negative feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” S feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” So I had to take my car to a local shop where I only had to wait 1 day Second bad experience ~ the brakes for my new 2022 Santa Cruise started making loud noises and bad vibration when stopping. Car was only 6 month old. I called Darcy Hyundai in Joliet and requested an appointment to bring in for inspection because I was worried about not being to stop. Was informed that I had to wait 3 months to bring in for service. I then requested to speak to the service manager. He asked why did I want to speak to him? I told him the issue. His response was “what were you told” I said they want me to wait 3 months. He said “ you heard they, you have to wait” I said it’s a new vehicle! He said it didn’t matter. I said the vehicle wasn’t drivable, can I drop off and possibly get a loaner. He said “no loaners” So I had a new vehicle with a safety issue and Darcy wouldn’t help me! I took a loss by trading the car in with a different dealer I will never buy a vehicle again from Darcy Hyundai ~ the worst service I’ve ever had And rude treatment by management More
by Bryan
Employees Worked With
Other Employees :
Service department manager and staff
July 14, 2023
I had an oil change and some other work done . I was very pleased with the service and explanation of the services provided. Austin was very professional and helpful with the information. I was very pleased with the service and explanation of the services provided. Austin was very professional and helpful with the information. More
by Jim
Employees Worked With
Austin
July 13, 2023
Clean waiting room and friendly staff that kept me informed while my car was being serviced. informed while my car was being serviced. More
by jim597
Employees Worked With
July 02, 2023
Everyone there is so friendly. I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my c I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my car to be done. Also happy that they washed my car too. Over the years I’ve bought two cars from Darcy and will continue to recommend them to family and friends. More
by meldee4
Employees Worked With
Other Employees :
Austin
June 25, 2023
Efficient, friendly, punctual,. Explained what was to be done asked if there were any concerns. Invited me to sit in lounge enjoy coffee or a cold drink and they would let me know wh Explained what was to be done asked if there were any concerns. Invited me to sit in lounge enjoy coffee or a cold drink and they would let me know when ready. Less than 1hr later I was on my way! More
by rlacl
Employees Worked With
June 23, 2023
Great courteous staff and excellent service. Pleasant and comfortable wait experience. Didn't have to wait longer than estimated. Pleasant and comfortable wait experience. Didn't have to wait longer than estimated. More
by sarapantazes
Employees Worked With
June 18, 2023
I dropped my car off for a repair. It was done within an hour. I was notified promptly when my car was ready for pickup. It was done within an hour. I was notified promptly when my car was ready for pickup. More
by tdg26064
Employees Worked With
