D'Arcy Hyundai

Phil was pleasant to work with and i love my new purchase. Thanks a lot! purchase. Thanks a lot! More

I was off of work this Holiday week, so didn't schedule it, but dropped my car off and asked if they could fit it in to do the needed maintenance (left it for a day). Though busy, they were able to work it it, but dropped my car off and asked if they could fit it in to do the needed maintenance (left it for a day). Though busy, they were able to work it into their schedule. They were good about letting me know what was needed and the prices, and got the work done quickly. The guys were really great to work with, and always treated me well whenever I've had to bring my car in. Happy with the work and the effort to fit me in. More

Purchased my wife a 23 Hyundai Sonata Hybrid limited she couldn't be happier. The process was easy and straight forward . No pressure sales and sold car with no mark ups. couldn't be happier. The process was easy and straight forward . No pressure sales and sold car with no mark ups. More

Went in for an oil change. Everything went fine. Thank you The coffee is very good Everything went fine. Thank you The coffee is very good More

Fair price for this market and time. Other dealers selling over MSRP. Good experience with salesman and dealership Other dealers selling over MSRP. Good experience with salesman and dealership More

All the Representatives were informative, patient and courteous. It was a pleasure buying another Hyundai from this dealership. courteous. It was a pleasure buying another Hyundai from this dealership. More

My wife and I have purchased 4 Hyundai's from D'arcy. Very happy with buying experience and service when needed. Very happy with buying experience and service when needed. More

I have been going to Darcy for years. Their customer service department is excellent. Always treated with respect and everything is always explained to me. Wouldn’t go anywhere else Their customer service department is excellent. Always treated with respect and everything is always explained to me. Wouldn’t go anywhere else More

Both the General manager and the sales associate were friendly and responsive to our car buying needs. friendly and responsive to our car buying needs. More

Horrible Service Department. We just had our 6 month old Hyundai Ioniq 5 die; A fault in the electrical system. After calling Hyundai roadside assistance they said they would tow We just had our 6 month old Hyundai Ioniq 5 die; A fault in the electrical system. After calling Hyundai roadside assistance they said they would tow it to the nearest Hyundai Dealership and that dealership would take care of this; this being D'Arcy in Joliet. After waiting 4 hours for my vehicle to be towed (after I was given an hour estimate) we dropped it off at the dealer. I stepped in and talked to a Michael or Matthew, told him we had our dead car towed their by Hyundai roadside assistance. He seemed annoyed and told me they couldn't even look at my car for 45 days. He took down my information after I told him the car is dead and undrivable and he said they'll let me know what's up after they look at it. I asked about a loaner or a rental and he said they don't have a loaner and seemed confused about the idea of a rental. They told me I couldn't get a rental as well (after being told by Hyundai Roadside the dealership would set me up). He was more than happy to leave my stranded there with no solutions in place. I tol him Hyundai said they would help me and his response was "I bet they did." I called a friend for a ride out and called up Hyundai who said they would help me secure transportation and that the service of the dealership was unfortunate and a common occurrence, yikes. They said corporate would follow up with a call in the next couple of days. Cars break it happens, there are a lot of moving parts and new tech here, that is not my issue, its how this was handled and treated and how little the dealership cared. Hyundai is trying to help now, but stay away from the D'arcy dealership. They are probably great at selling cars but from my interactions with them they could care less about servicing a Hyundai customer. More