Curry Subaru

good experience except for final transaction. All went well during search and final choice of a used vehicle. Salesman very helpful, patient, forthcoming, explaining options of extended coverage All went well during search and final choice of a used vehicle. Salesman very helpful, patient, forthcoming, explaining options of extended coverage on a used vehicle, trade-in value of my own vehicle. I was happy with the transaction. It was a cash deal, and I was directed to the sales manager to finalize the deal. He went through the bill and I was taken aback about an additional insurance coverage for tires/wheels of 599 dollars. I felt it had just been slipped in. I told the manager I didn't want that and mildly expressed my dismay that this hadn't been mentioned before. It would have been easy to miss. He made a show of twice tearing up the contract, and while printing out the new one of telling me - in what I felt was a sarcastic way - that if I didn't like that one we could tear this one up as well. The tenor of the transaction had changed, leaving me with a bitter taste in my mouth. K. G., the salesman was somebody I and my family would do business with again. In fact we had just bought a new Forester a few months ago and made a point of waiting till he had finished with another customer so he could assist me. But I would feel uncomfortable with dealing with the sales Manager. My "new" 2014 Impreza is a very good ride. MPG 30 around town! M.K. putnam valley NY More

2011 Subaru Legacy - Chronic Misfire Problems since May 2015 If you are a frequent visitor to DealerRater.com you may have seen several posts from me regarding my ongoing 8 month Curry Subaru experience regardin If you are a frequent visitor to DealerRater.com you may have seen several posts from me regarding my ongoing 8 month Curry Subaru experience regarding the chronic, recurring misfire/power loss my Certified Preowned Legacy has experienced, since I signed the papers back in May 2015. At that time the car had only 11K miles on it. Last time I was there the GM, John Caputo, said the Service Manager, Doug Wood, was confident service pinpointed the problem had fixed it once and for all. Well as of this writing my car is in the shop again with the same problem and the service staff is still stumped and unable to diagnose the root cause of the problem. It has been a series of trial and failure for Curry service which appears to lack the expertise to deal with this issue. The longest problem free run with this car was about 3 straight months out of the 8 that I've owned it. This time the service department said they found a problem with the ABS system but when asked what that had to do with the chronic misfire/power loss issues I have been experiencing since May they could not give me an answer. So they are driving my car around hoping the problem happens when a technician is driven the car. We all know at never happens. Curry did dig up a few cars for me to look at but the majority required out of pocket expense up to 3K. I already put down 2K on the crippled Legacy. No way am I committing additional capital or increasing my monthly payments or duration of the financing period. 2 other replacement vehicles were shown to me on Tuesday12/1/15. One color was horrible, caramel bronze; the other was white with ivory interior. White on white doesn't work for me. Just to show that I was not unwilling to meet them halfway I asked my salesman, Stephen Balbour, to tell me what my monthly payments would be on the white legacy. He said he couldn't because it was in the hands of Sam Graffeo, Used Car Mgr. and John Caputo, the G.M., who were conveniently out to lunch when I arrived. Now wouldn't you expect these guys to at least be there and show face to an unhappy customer that has been experiencing nothing but trouble with one of their highly touted CPO Legacy’s for 5 out of the 8 months I had the car. So that day I wasted my vacation time from work, my wife's time from her daily activities and to boot my car was not ready. I have made it known to everyone I have spoken to at the dealership that I fear for mine and my wife’s safety in the car given that it has stalled out and died in traffic at least 4 times since May 2015. My wife refuses to travel in the vehicle for any non-local or interstate distance. The Hyundai Elantra they gave me as a courtesy car has no floor mats, smells like someone smoked in the car, the windows were filthy inside and out and the low tire pressure dash indicator light is on. If my patience were placed on a scale of 1-10 with 10 being most patience I am at a 2. I have been accommodating and respectful but Curry doesn’t appear to be trying hard enough, and there is no communication to make me feel warm and fuzzy from senior management. Most I got was we are working on a solution. They talk the talk but now it is time to walk the walk. I may have to seek other means of remuneration other than waiting for Curry to swap me out of this problem plagued car and into a reliable Legacy of comparable color, mileage, payments/loan duration, same options/standard and optional etc. etc. with no out of pocket or down payment required. I will gradually lower my rating for this dealership until I have been forced to seek a resolution outside of the dealership. The only person I feel has been 100% and no B.S. has been James Papa, Asst. Svc. Mgr. More

Exceptional sales staff The overall experience with the sales staff, in particular Marc DeBenedictis, was pleasurable. Considering that we had to travel 190 miles round trip The overall experience with the sales staff, in particular Marc DeBenedictis, was pleasurable. Considering that we had to travel 190 miles round trip to Curry Subaru, twice, the test ride, negotiation and purchase all was handled professionally and efficiently. More

Experiencing the Crosstrek We recently bought a new Crosstrek and just love it. Our salesman was Rich Gallagher and he did a first-rate job. We test drove the Forrester and the We recently bought a new Crosstrek and just love it. Our salesman was Rich Gallagher and he did a first-rate job. We test drove the Forrester and the Crosstrek and Rich was great in explaining the pros ad cons to each in respect to what we told him we were looking for. Once we decided upon the Crosstrek, he was very patient with us and very thorough in describing all the necessary functions of the car. Thank you Rich! More

Leasing anothe Subaru Forester after my lease was over. This is the second time I have leasd a Subaru Forester with Marc DeBenedictis. He is the ultimate professional and knows everything about the cars tha This is the second time I have leasd a Subaru Forester with Marc DeBenedictis. He is the ultimate professional and knows everything about the cars that he sells. He is very patient, thorough yet extemely efficient and intelligent. He is always available for any questions afterwards and always follows up on every phone call along with being extremely proactive in calling me to ask how I was doing with the new 2016 model. More

See you in September Marc DeBenedictis is by far the best car salesman we have even had. He calls us when a great deal is available, is very knowledgable and is very thoro Marc DeBenedictis is by far the best car salesman we have even had. He calls us when a great deal is available, is very knowledgable and is very thorough in explaining every aspect of the cars. This is our third Subaru Outback lease and are very pleased with our car. We have in the past and will continue to recommend friends and family to this dealership and Marc. Keep doing what you doing and a continued successful business is certain. More

Great experience We had a great experience with Mark. He is a very professional dealer. Knows everything about the cars that he sells. Very polite, very intelligent a We had a great experience with Mark. He is a very professional dealer. Knows everything about the cars that he sells. Very polite, very intelligent and knowledgeable. It was a great pleasure for me and my husband to have him helping us to buy the right car. Even after we got the car, he found time to call and ask how we feel about the car we purchased. More

After sale review... pending. Kurt Glass was honest, respectful, and went out of his way to take care of every small detail. Even after the sale was made steps were taken to make s Kurt Glass was honest, respectful, and went out of his way to take care of every small detail. Even after the sale was made steps were taken to make sure our medically fragile baby boy would have a clean and safe car for years to come. Love our new(used) car! Update : A month later -> Head gasket leak, failed throwout bearing, failed idler pulley (was told timing belt was done), and bad Catalytic converter (was told this was a heat shield). I am disappointed and was taken advantage of. On calling service department multiple times I have received no calls back. Update : Within hours received a phone call from James. Their willingness to try and work this out is commendable. Will update with the resolution. More

Excellent experience Marc really stepped up for me and my family. I needed to replace a totaled car immediately and he got us a great car at a great price. I recommend M Marc really stepped up for me and my family. I needed to replace a totaled car immediately and he got us a great car at a great price. I recommend Marc to everyone. More than a salesman, Marc really cares about his clients More

Customer Marc Debenedictis sales rep took the time to sit with myself and my husband to go over EVERYTHING in our new Subaru Legacy . He also took the time to Marc Debenedictis sales rep took the time to sit with myself and my husband to go over EVERYTHING in our new Subaru Legacy . He also took the time to highlight EVERYTHING in our NEW MANUAL . I would recommend Marc as salesman to ALL MY FRUENDS AND FAMILY. More