Cunningham Chrysler Dodge Jeep of Edinboro

Service Department Had a good experience with everyone I had dealt with. Also, want to compliment the secretary in service department who handles the payments. Give her Had a good experience with everyone I had dealt with. Also, want to compliment the secretary in service department who handles the payments. Give her A+. More

Very good I was treated very well and the sales reps were very friendly and helpful in finding the right vehicle and price that I was looking for I would defin I was treated very well and the sales reps were very friendly and helpful in finding the right vehicle and price that I was looking for I would definitely go there again More

17 Cherokee Shawn and Justin did a wonderful job finding a vehicle on their Edinboro lot that fit my payments and was exactly what I was looking for. Highly recom Shawn and Justin did a wonderful job finding a vehicle on their Edinboro lot that fit my payments and was exactly what I was looking for. Highly recommend! More

Oil & Filter Change Service When I called the service garage to schedule an appointment to have my vehicle serviced The service manager scheduled me in for 72 hours after my call When I called the service garage to schedule an appointment to have my vehicle serviced The service manager scheduled me in for 72 hours after my call which was convenient for me. More

State inspection and other service The work was done in an acceptable amount of time at a fair price. The work was done in a very professional manor. I was completely satisfied. The work was done in an acceptable amount of time at a fair price. The work was done in a very professional manor. I was completely satisfied. More

Great service department Had my truck towed in unannounced and they got it in alot sooner than expected. It got repaired in less than 4 days from the day it was towed in even Had my truck towed in unannounced and they got it in alot sooner than expected. It got repaired in less than 4 days from the day it was towed in even with their busy schedule. More

Come in for an oil change leave with a new vehicle My lease was coming up soon on my jeep Cherokee trail hawk and I came in to have the oil changed. There was a 2019 dodge Durango on the lot and I dec My lease was coming up soon on my jeep Cherokee trail hawk and I came in to have the oil changed. There was a 2019 dodge Durango on the lot and I decided to take it for test drive. The Durango is a vehicle that I have always wanted but did not think that I can afford it. I could not pass up the offer that I given and after a few days, I picked up my new Durango!! More

Great They were great to deal with and made everything happen to get me in my new truck.price was just were I needed it and the Cummins motor is great They were great to deal with and made everything happen to get me in my new truck.price was just were I needed it and the Cummins motor is great More

Good Service Department Team The service team is committed to make sure things are done right. They worked diligently to fix an issue I was concerned would not be able to be fixe The service team is committed to make sure things are done right. They worked diligently to fix an issue I was concerned would not be able to be fixed. Nicely done. More

Repeated issue, lack of proper resolution We bought two 2019 Jeep Cherokees in June and one has been nothing but a hassle. There was a small chip in the paint and the dealer agreed to fix it b We bought two 2019 Jeep Cherokees in June and one has been nothing but a hassle. There was a small chip in the paint and the dealer agreed to fix it before I signed the paperwork the following week. The vehicle was also delivered without the floor mats, the cargo tonneau cover was broken, and the headlights were leaking water. I've also had to return the vehicle for repair when the rear view mirror fell off the windshield. Upon getting the car back from the paint repair, the paint job was terrible and I refused the return since the chip wasn't even filled in - they just put paint on top of it. The next time they tried to fix it, they blended the paint terribly - you could clearly see where they tried to blend it, and it appeared to be two different shades of white. I again said the repair wasn't done correctly and asked the car to be sent to a body shop of my choice to be fixed properly. The owner told me that wasn't an option and his body shop in North East could repair it properly. I was without the car for nearly two weeks for the first two repairs and 3 days for the third repair. The dealership did provide a rental car. On the third paint repair, I was approached by the staff member who painted my car at the body shop in North East. They had to blend the paint across both doors for a small chip on the driver's door - he stated that he wanted to fix it the right way the first time, but he was told he wasn't allowed to. The paint looked much better, but within several weeks, the chip was visible again and it appears as if the paint has peeled again. I spoke to the owner again and requested a permanent solution. This is a brand new car that will now have been painted four times. I have been offered "several" free oil changes and a "couple" detail jobs for the inconvenience, but nothing has been put in writing despite my requests for it in writing. I'm now waiting for an arbitration hearing to find a permanent solution. The owner promised to continue working with me, but I feel like I've been lied to and taken advantage of to get the sale of this Jeep. I regret buying vehicles from Cunningham and will never buy another vehicle from them. They continually have said they will make it right and fix the issue but I do not want my car to be painted repeatedly. Their customer service has left a lot to be desired. I would not recommend Cunningham and I would avoid their body shop as well. More