Culver City Mazda

I didn't have so much and issue with any of the people who have generally been really nice however I have literally been waiting on a part for months without resolution. This is the front camera that is v who have generally been really nice however I have literally been waiting on a part for months without resolution. This is the front camera that is vital for safety features of the car (which by the way also being driven by my new driver son). I am uncomfortable with these safety features being disabled not to mention the error messages take up a lot of the display preventing other metrics from being displayed (very annoying). I was even told to call the Mazda customer excellence center which I did and they were not helpful at all. In fact they said they would escalate my case and someone would call me within 2 business days and that never happened. As of right now, I'm told the part is coming from Japan with no due date so I have a crippled car and not even an offer to compensate me in any way. I know this is partly a corporate thing however at the dealership level, I can think of something that can be done. I have something else (an air vent) that was accidentally broken (and thus not covered under warranty). A nice gesture might be to replace that vent at no cost to me which would make me very happy and show good faith to a long standing customer (who has had 4 Mazdas to date and plans to get another Mazda when this lease concludes in June of 2024). More

The experience was pleasant and I do plan on servicing my vehicle at Culver City Mazda once more. vehicle at Culver City Mazda once more. More

I've been using Culver City Mazda for two years now and won't take my car anywhere else. won't take my car anywhere else. More

Quick, efficient service and helpful employees. Easy to get routine maintenance done and they’re conveniently located. Easy to get routine maintenance done and they’re conveniently located. More

service was smooth and courteous. Service rep and concierge were friendly and knowledgable. My Lyft drivers were both great. Service rep and concierge were friendly and knowledgable. My Lyft drivers were both great. More

Jonathan is Amazing! !! The whole process was super easy, and the level of service is beyond of what I expected. Happy to be in the Mazda Family! :) !! The whole process was super easy, and the level of service is beyond of what I expected. Happy to be in the Mazda Family! :) More

My regular Mazda Service is with Mazda SJC On a trip, I had this terrible problem Advisor Jonathan Rodriguez, at your Service Unit, figured out right away that I had Diesel in the Tank by the help of a fr had this terrible problem Advisor Jonathan Rodriguez, at your Service Unit, figured out right away that I had Diesel in the Tank by the help of a friend. Service was fast and EXCELLENT and quicker than promised! Thank you More

Miguel, Tony and Arlene are great thx you for the exceptional service. I highly recommend them. exceptional service. I highly recommend them. More

The service is satisfying. I didn't wait too long. It was also nice to order a lyft during waiting. I didn't wait too long. It was also nice to order a lyft during waiting. More

Always an easy and pleasant experience. John Calles kept me informed at every step and was great with all communication. The whole service staff was friendly and helpful. John Calles kept me informed at every step and was great with all communication. The whole service staff was friendly and helpful. More