Culver City Mazda

I am writing to express my dissatisfaction with the car I purchased from your dealership 3 months ago. The car, Mazda CX50 2023, has been giving me trouble the week after I drove it off the lot. The car does purchased from your dealership 3 months ago. The car, Mazda CX50 2023, has been giving me trouble the week after I drove it off the lot. The car does not turn on reliably and often displays a low battery warning, Safety and driver support system partially disabled among other codes, I've been using a jump starter even after being fully charged. This is unacceptable for a brand new car that cost me over $42,000. I have contacted your customer service department several times and they told me to bring the car in for inspection, but they did not offer me a loaner car or a refund. I've been having battery issues and not able to turn on the engine in the morning after leaving the car off for more than 8 hours which is absurd. The battery and engine are a vital part of the car. I am very disappointed with the quality of the car and the service I received from your dealership. I feel like I have been cheated and misled by your false advertising and promises. I hope that you either replace the car with a fully functional one or refund my money in full. I also expect an apology and an explanation for this situation. If you do not resolve this issue to my satisfaction, I will take legal action and report you to the Better Business Bureau for selling Lemon Cars. I hope to hear from you soon and have this matter resolved. More

The only problem I had was my call to the service department must not worked because when I got there John did not have my 11:20 reservation. He stepped up and handled the situation like the pro he i department must not worked because when I got there John did not have my 11:20 reservation. He stepped up and handled the situation like the pro he is. I appreciate the attention that he paid to my situation. More

Nice place to wait for the car to be serviced. Super people that share the location and expected time needed to finish the job. Super people that share the location and expected time needed to finish the job. More

Like always ! ! Exceptional service from Miguel. Had an issue with my CarPlay ended up being user error. Appreciate their kindness and patience with us. ! Exceptional service from Miguel. Had an issue with my CarPlay ended up being user error. Appreciate their kindness and patience with us. More

Had a back up light issue and Miguel, and Sergio helped me right away. Safety is a priority with them. me right away. Safety is a priority with them. More

I wouldn’t take my CX-9 anywhere else. Their whole staff is #1. Looking forward to my next service. Their whole staff is #1. Looking forward to my next service. More

Miguel’ service exceeded my expectations. Miguel went far and beyond to make sure my needs were fulfilled. Miguel was also professional, polite, understanding, friendly, and remarkable knowl Miguel went far and beyond to make sure my needs were fulfilled. Miguel was also professional, polite, understanding, friendly, and remarkable knowledgeable. He is the best! David Castro also provided an excellent service. More

I had such a positive experience working with Service Advisor, Richard Tran. He stayed in touch with me throughout my service and went above and beyond to help with my insurance carrier to get some cover Advisor, Richard Tran. He stayed in touch with me throughout my service and went above and beyond to help with my insurance carrier to get some coverage for installation of a new window. Keep up your 5 star service center, Culver City Mazda!! More

I was very pleased with Rick. He was very cordial. He kept me updated with the progress with the car. He had it ready early per my request. The while experience was great. Rick i He was very cordial. He kept me updated with the progress with the car. He had it ready early per my request. The while experience was great. Rick is a very nice man. I hope to deal with this again. I love my Mazda!! More

Skyler and Julio were great. Skyler knew the car well, very patient and friendly, made me feel very comfortable as a client. Julio explained everything to me very clearly and mad Skyler knew the car well, very patient and friendly, made me feel very comfortable as a client. Julio explained everything to me very clearly and made the process easy. More