Culver City Mazda | Page 256

The one who saved the day: Many thanks to Maria When I initially started my search and decided to contact this particular dealer, I was assigned to the Sales Associate named Tony Tehrani. I've never When I initially started my search and decided to contact this particular dealer, I was assigned to the Sales Associate named Tony Tehrani. I've never worked with a car salesman like this. 0 sense of urgency, not responsive, I kept chasing him just to get a conversation started, and I still didn't receive any proper communications for the longest until a short email from him came through somewhere between all the chasing at some point, which wasn't even helpful. He seemed like he had no desire to interact with me (or himself by making a sale). I sent Tony a detailed email sharing my vision and game plan of how to get a new Mazda. Maybe he didn't like some of the ideas that I had in mind (dollar figures, payment options, trade-in value, etc.). But not even responding back was just flat out wrong even if he may have thought of me as a "not so ideal buyer" for whatever reason. The morning before I was supposed to get my new car from Galpin Mazda in Van Nuys, I thought I'd reach out to Tony again to close to loop . My goal was to see if he can help me with a better deal since I was leaning towards Galpin. He didn't even call or email back that whole day. Then around 6:30 pm that same day, the person who "saved it all" called me. Her name was Maria. I don't know her last name, but I've been informed later on that she was a Sales Manager. Maria was cordial, customer service centric, and also solution oriented. She understood that I was simply trying to seek the most ideal scenario through which I can get into a new Mazda. My situation was slightly complicated, but Maria kept coming up with options. Didn't "force" me, but she walked me through those options so that I could make an educated decision. My exchange with Maria started on a Friday night at 6:30 pm and ended around the same time on Saturday. She was diligent, detailed, and attentive all through out that time. And many thanks to her tenacity and creativity, she was able to come up with an option with which I decided to move forward with Mazda Culver City. After that, I called back Galpin Mazda in Van Nuys and cancelled the deal they were trying to prepare for me because of how effective Maria's custom designed solution was. I happily signed a 3-year lease for an 2017 Mazda CX-5 in excitement. The gentleman from the finance (Julio?) was also very helpful, genuine, and thorough. I appreciated his approach. And finally, Rosy gave me the tutorial on the technical specs of the vehicle, which was very helpful. Her overall delivery and presentation were comprehensive, effective, and informative. Much appreciation for Rosy as well. Aside from my serious frustration with Tony Tehrani who probably wrote me off as a "no good lead" for whatever reason after my introductory email, the only other thing I didn't feel great about was the waiting period for my car to be cleaned. I waited for over an hour, even went across the street and got a haircut, but the car wasn't ready at the promised time. I had dinner plans, I gave enough heads up to them team, but the car wasn't ready until I was 40 minutes late to my dinner plans at 6:30 p.m. Although that was a smaller item, it can still be an area of improvement that the dealer may choose to improve upon within the whole car buying experience for the customers. That's all. Again many thanks and sincere appreciation for Maria (Sales Manager), Rosy (technical tutorial), and Julio (Finance). More

Extremely happy with my new car When I came here I wasn't sure if I could make it out with a new car. Only thing I knew was that I really needed a new car. Then along came Joe to hel When I came here I wasn't sure if I could make it out with a new car. Only thing I knew was that I really needed a new car. Then along came Joe to help me get the best deal, considering my financial circumstances. Joe and Max kept looking for better deals from the banks. These guy don't know when give up, and kept looking for better deals until we finally got what we wanted. They striked a deal with the bank that I could afford. They even included some perks, such as GPS and window tints! Also, as soon as you step in the dealer you feel like family! I really appreciate the help that I got from the good people of Culver City Mazda! I had a very positive experience doing business with this dealer, and I'm confident that you could also get an amazing deal here at Culver City Mazda! More

Sophisticated service operation Needed a new alternator. Service handled it well, from intake to car wash at pick-up. Very pleased with my experience and all the people I dealt with. Needed a new alternator. Service handled it well, from intake to car wash at pick-up. Very pleased with my experience and all the people I dealt with. Pricing was fair, and they worked hard to add value to my service dollar. More

Gps and Navigation put in car after I bought it. These people are very accommodating. I had to rush in there without calling ahead and they took me right in, even though they were busy. I highly r These people are very accommodating. I had to rush in there without calling ahead and they took me right in, even though they were busy. I highly recommend them and thank them for being pleasant and knowledgeable. More

Easiest purchase ever. From the moment we arrived we were treated with respect and friendliness. We never felt we were being hustled into buying a car, even though we were From the moment we arrived we were treated with respect and friendliness. We never felt we were being hustled into buying a car, even though we were scouting out a new car for a replacement. We were More

Great Sales, went the extra mile! I really felt that Christian Libby really knew how to make me feel comfortable about my purchase along with Leigh, his sales manager, and Mo, in finan I really felt that Christian Libby really knew how to make me feel comfortable about my purchase along with Leigh, his sales manager, and Mo, in finance. I highly recommend Culver City Mazda to anyone looking for a new car! More

rolling into culver city mazda was fab i was looking to lease a Mazda and Culver City Mazda --specifically Michael made it easy and even fun. They had the car I asked for ready for me, and i was looking to lease a Mazda and Culver City Mazda --specifically Michael made it easy and even fun. They had the car I asked for ready for me, and even gave me tutorial on all the cool technology in the car and sent me on my way with a full tank of gas. It was very simple and couldn't have gone smoother. i liked the vibe of the dealership and enjoyed working with Michael. More

Great experience I Felt everyone genuinely cared about the customer experience. Made the process to lease seemless and will definitely be back to do future business. T I Felt everyone genuinely cared about the customer experience. Made the process to lease seemless and will definitely be back to do future business. Thank you. More

Friendly, fast, effecient. They drove me to work, and picked me up! I was all finished with my service before lunch. I had a great overall experience. Steve They drove me to work, and picked me up! I was all finished with my service before lunch. I had a great overall experience. Steve More

Culver City Mazda Review It was a very easy shopping experience. Tony was very nice and easy to work with and I am very pleased with my new Mazda3! It was a very easy shopping experience. Tony was very nice and easy to work with and I am very pleased with my new Mazda3! More