Culver City Mazda

Prompt, courteous, and did a good job of explaining everything. I also appreciated the COVID precautions that were taken. The work took a lot less time than I anticipated. everything. I also appreciated the COVID precautions that were taken. The work took a lot less time than I anticipated. More

Steve was awesome! He took his time in explaining the things my car needed. My car was ready and washed and ready to go! I love your new alto service. It feels like royalty. Thank you for providing this things my car needed. My car was ready and washed and ready to go! I love your new alto service. It feels like royalty. Thank you for providing this service. its makes a different when you have to go to work. Also, I would like to compliment the front office staff at Volvo. The young lady was kind and had a beautiful smile. More

Customer service was very good and very friendly. I liked they were able to arrange and ride to and from my work / dealership. I did have to wait a little bit to get the car checked in liked they were able to arrange and ride to and from my work / dealership. I did have to wait a little bit to get the car checked in More

It was Sat. May 8th Aaron was my salesperson, although he was busy he kept. checking back to me which I appreciated. The finance lady; I apologize but I missed her name, was straight forward in what she need was busy he kept. checking back to me which I appreciated. The finance lady; I apologize but I missed her name, was straight forward in what she needed from me and I appreciated that too. Julio was super efficient, polite and just tried to get me out of there as soon as he could, I printed out my 3 months of bank statements on his computer. Over all thank you for working with me in my awesome new purchase of my Mazda6, I LOVE IT. only comment and not negative, I don't mind being left alone while people close other deals, I am fine but if you come across a client that wants a lot of hand holding good luck. I work in the legal industry, and some client's want a phone call every day, I don't have time for that. A+ Culver City Mazda!! More

I received a text to ask any questions I had but never got an answer to my question. The service alert in my car wasn't reset and the sticker on the windshiels wasn't replaced with the new date of servi got an answer to my question. The service alert in my car wasn't reset and the sticker on the windshiels wasn't replaced with the new date of service, this makes me wonder how well the other service processes were done. The reason I brought in my car was that last time I spent $800-900 to replace the oil sensors because of an incident that has previously happened and Mazda services in San Jose said there was nothing wrong with the car. But there was and I almost lost my engine due to their negligence. Then after the sensors were replaced and the car was fixed at your location, it only took 2000 miles before the oil tank was almost emptied. The advisor asked me "who told you the oil level was low" in a humiliating tone as if only your people know what's going on. When I told her I measured it myself, she was asking me how I did it and if the car had been running before again as if I don't know anything. I'm an engineer and know that if the car has been running and the oil has been hot, the level wouldn't be shown as so low!! common sense! I didn't like the attitude. Also I had to ask them again to see what was wrong with my car when I went to pick it up. They provided no explanation whatsoever before I asker and wanted to just get my money and let me know. Then I had to explain one more time why I had brought my car in before I got a response that there was no leakage! At this point I wasn't even believing this person and I don't think they remembered to check my car. If you're a mechanic and you know your job well, you should know that it's not normal for the oil to be burnt so fast after driving only 2000 miles and if nothing is leaking, then you'd definitely need to check for other faults in the engine!! At the end they added a note to my account that I need to come back after 1000 miles to get it checked again. Meaning I have to take time off from work for a second time and waste my day again just because someone didn't do their job right. I also shouldn't have been charged for the service as this was not my fault that the oil had to already be replaced. I've had mazda before and I've taken my car to this branch for maintenance a good few times but this time was the worst experience. I'm super disappointed. More

So impressed by the leasing process! It was fast, convenient and easy. Delivery was so quick. Would highly recommend Aaron to others looking to buy or lease here. convenient and easy. Delivery was so quick. Would highly recommend Aaron to others looking to buy or lease here. More

Great job by Erick and Flo getting the experience that a customer feels so good about that its worth a review. I would definitely recommend to any friends. customer feels so good about that its worth a review. I would definitely recommend to any friends. More

Amy was super, super, super, super, super, super, super, super, super, super, super, super, super, super, super, super, super, super, super, super awesome. Thanks, Amy! super, super, super, super, super, super, super, super, super, super, super, super, super awesome. Thanks, Amy! More

I had a great buying experience. Juan Zuniga did a superb job explaining the model differences and setting up the test drives. He was knowledgeable and went out of way to insure we'd get exactly the c superb job explaining the model differences and setting up the test drives. He was knowledgeable and went out of way to insure we'd get exactly the car we wanted in a non- pressurized hassle-free environment. More

Frank, Maria and Julio were excellent, excellent, excellent. I got a truly reasonable deal and great help on the wrinkles, like not having a document with current address on hand. My only gripe was e excellent. I got a truly reasonable deal and great help on the wrinkles, like not having a document with current address on hand. My only gripe was entirely separate from the sales department--the car itself took ALMOST THREE HOURS to produce after paperwork was signed, and all because nobody could be bothered to wash and wax it in less than three hours. I was late to see my kids, and my time at the dealership was six hours total, entirely because your backend business is as understaffed, slothful, or bad about prioritizing, as they are overpriced for parts and labor. I don't know whether to recommend that someone's backend bonuses be re-directed to Frank, Maria & Julio, or to recommend that you hire a few more hands to make your services department respectable. More