Culver City Mazda

Most absolute amazing experience Kervin, Bryant, Arlene and tony are such grecious people!!! Thank you guys for evrything! and tony are such grecious people!!! Thank you guys for evrything! More

The store is clean and very nice staff. Everyone is professional and friendly. I recommend this location. Everyone is professional and friendly. I recommend this location. More

Tony thank you for all your help, Bryant and kervin were such a big help and thank you to arlene such a big help and thank you to arlene More

Thanks Bryant for all your help! The process was super smooth. Highly recommend getting your car through him :) The process was super smooth. Highly recommend getting your car through him :) More

Richard was very knowledgeable and educational about my needed car repairs, makes for a trusting experience needed car repairs, makes for a trusting experience More

Thank you Bryant, Arlene, tony and kervin for my everything today, i loved every second i was here and thats hard to say for a dealership experience everything today, i loved every second i was here and thats hard to say for a dealership experience More

My wife spent nearly 6 hours sitting at the dealership, for an appointment that was supposed to begin at 10:30am. When she arrived, she told them she would be waiting there, but heard nothing more until sh for an appointment that was supposed to begin at 10:30am. When she arrived, she told them she would be waiting there, but heard nothing more until she asked for an update at 1pm, at which point they told her that the car hadn’t been sent in to start work yet. Why did we have a 10:30am appointment, if the vehicle wouldn’t start work until after 1pm? We brought the vehicle in to deal with 3 things: 1) regularly scheduled maintenance, 2) to fix an issue with a seatbelt, and 3) to replace a broken side-view mirror. At 4pm, after spending her entire day there, she was informed that the service center didn’t have the replacement part for #3 (despite us having called originally 3 weeks prior, and confirmed the appointment again a week beforehand). She got no follow-up or updates from the service department during the nearly 6 hours that she sat at the dealership, and left fuming. Later that day, I received an email from the service department with an invoice for $55 for the scheduled maintenance, despite the fact that I was told we would have 1 year of free maintenance, when we leased the vehicle, and that my wife was told there would be no charges, when she left. The only other experience that we have had with this service department came a few weeks after we initially leased the vehicle, when we brought it in to patch a puncture in the right rear tire. They were kind enough to do that for us, free of charge, but then, about 2 weeks later, I noticed a significant vibration in the vehicle that seemed to be coming from that same right rear tire. After pulling off the road, I found that one of the lugnuts had completely fallen off of the car and that one of the others was finger-loose. When I jacked the vehicle up the entire wheel was wobbling loosely on the bolts, and the other 3 lugnuts all needed tightening. If I had continued driving the vehicle (on the winding mountain road that I was on at the time) the consequences could have been tragic. Thank god my wife and kids weren’t in the car. When I called the salesperson who originally leased us the vehicle, in order to mention these frustrations to the dealership, he transferred me first to his manager (the sales manager) who then attempted to transfer me to the service manager (Jose). When he didn't answer I was sent to a voicemail box that was full. So, I went back to the main line and was able to get to the service department receptionist, who confirmed that Jose was unavailable. I asked to speak to Jose’s manager (Chris?), the general manager, and was told that he was unavailable, and that there really wasn’t anything more that she could do to help. Between these experiences, although we like our new car a lot, it’s hard not to have a negative impression of the Culver City Mazda service department. More

The service at Culver City Mazda is fantastic. They are very thorough and knowledgeable, and I plan to continue getting my car serviced there. They are very thorough and knowledgeable, and I plan to continue getting my car serviced there. More

My service advisor Ruendi completely misrepresented the service I was being given. He told me the service would be $225 all in and did not follow up with me throughout the day. I could not get ahold of him service I was being given. He told me the service would be $225 all in and did not follow up with me throughout the day. I could not get ahold of him, I called the department almost a dozen times trying to understand why my car still wasn't ready after 8hrs. i finally had to just drive down to speak in person from lack of communication. Once I arrived I had to wait another 30mins, received a bill for $600 and none of the items the technicians found in their video review was done (nor did he offer to me for it to be done.) I've been to this shop a half dozen times without any issues but this recent experience was so bad I don't see myself coming back. Extremely disappointing More

This experience has been one of the best I’ve ever had, I have an Audi and Toyota and my god Tony, Bryant, Arlene blew it out of the water. Kervin was so knowledge as well on my last visit. have an Audi and Toyota and my god Tony, Bryant, Arlene blew it out of the water. Kervin was so knowledge as well on my last visit. More