Crown Volvo Cars

Above and Beyond One always reads from dissatisfied consumers and there are many people who suggest avoiding dealer service departments because of cost and questiona One always reads from dissatisfied consumers and there are many people who suggest avoiding dealer service departments because of cost and questionable service. Therefore, I thought it was important to write about an experience that truly "exceeded expectations." I have a 2014 Volvo XC60. I originally noticed that my garage door Homelink system was not working. I subsequently realized that my inside accessory lights and rain sensor were also not working. A fuse was blown and blew again when replaced by me. I originally took it to an independent repair shop. They had the car for a day and while they told me the problem was fixed, I realized it was not, before even leaving the shop. At that point, I contacted the service department at Crown Volvo and spoke with Brian Tessitore. He was honest, telling me that while it sounded like a short, without having the car, he could not be certain. He also told me that the repair could be simple or very involved, though he thought in most cases they could fix it in one day. He quoted me a fee to diagnose the problem and said that would be applied against the cost of the repair if I went ahead, though there was no obligation. I understood the terms of our agreement before bringing the car into the shop. I brought the car in and they diagnosed and fixed the issue in under 2 hours. It was a bare wire that was shorting the circuit. Just having the problem fixed in under 2 hours was great compared to my previous experience at an independent shop. However, I was speechless when they told me that there would be no charge and they were doing it because I had bought the car there and they were showing their customer support. I cannot imagine how my service experience could have been any better. They did what they promised; for less than I expected. As an extra, they also washed my car. I would certainly recommend contacting Brian Tessitore for a quote if you are considering service on your car. More

Great Service Experience I was having a difficult time getting a service appointment from my normal dealer and I called Crown. Brian Tessitore of Crown's service department w I was having a difficult time getting a service appointment from my normal dealer and I called Crown. Brian Tessitore of Crown's service department was able to accommodate my schedule. From the time I brought my vehicle in to the time I picked it up, I was pleased with the friendliness of all who I encountered at the dealership. Brian was able to provide a loaner and promptly communicated any issues. My car was ready when they said it would be and washed before pick up. I will definitely come back again for service. More

Josh Tator Josh Tator did an excellent job across the board in helping us purchase our new Volvo S60. His knowledge of the car was great and he helped us under Josh Tator did an excellent job across the board in helping us purchase our new Volvo S60. His knowledge of the car was great and he helped us understand how all of the options worked. His internet pricing was exactly what we experienced when we got to the dealership. His follow up was also appreciated the next day. More

Always great I always enjoy getting my cars serviced at crown volvo, partly to look at the new cars on the lot 🙂but mostly because of how nice and friendly everyo I always enjoy getting my cars serviced at crown volvo, partly to look at the new cars on the lot 🙂but mostly because of how nice and friendly everyone is. Keep up the great work! More

Great People Down to earth honest people. It was a pleasure as always dealing with Crown. Colin McGinn was my salesmen and he was great. They took great care is us Down to earth honest people. It was a pleasure as always dealing with Crown. Colin McGinn was my salesmen and he was great. They took great care is us and we will do business with crown again. More