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Crown Volvo Cars
St Petersburg, FL
1,515 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:30 AM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 AM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 AM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 AM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,515 reviews
April 24, 2018
Fabulous experience! Our experience at Crown Volvo was wonderful, from sales with Josh Tator to finishing with Bill Gunnett. We were treated fantastic! Ken Feck runs a g Our experience at Crown Volvo was wonderful, from sales with Josh Tator to finishing with Bill Gunnett. We were treated fantastic! Ken Feck runs a great team! We had an enjoyable time while getting the vehicle we wanted! Thank you! More
by pantwjta
April 24, 2018
WHAT A NICE GUY! We were lucky to visit with Josh Tator while looking for a new car to lease. He was friendly, informative and patient with us. We would recommend an We were lucky to visit with Josh Tator while looking for a new car to lease. He was friendly, informative and patient with us. We would recommend anyone looking for a new vehicle to ask for Josh. More
by Happy experience
Employees Worked With
Josh Tator
April 24, 2018
AMAZING SERVICE DEBORAH AND HER TEAM ARE AMAZING !!! GREAT WORK BY HER AND THE TEAM AT CROWN VOLVO THEY ARE HONEST AND GET THE JOB DONE RIGHT ! DEBORAH AND HER TEAM ARE AMAZING !!! GREAT WORK BY HER AND THE TEAM AT CROWN VOLVO THEY ARE HONEST AND GET THE JOB DONE RIGHT ! More
by satasfied customer
Employees Worked With
Deborah Hammann
April 24, 2018
Professional Team of Employees Everything about my experience at Crown Volvo went smoothly. Like a well oiled machine every person at this dealership knew how to take the stress ou Everything about my experience at Crown Volvo went smoothly. Like a well oiled machine every person at this dealership knew how to take the stress out of buying a car. My salesperson Mary Mattingly listened to what I wanted and knew when to give me enough space. When Mary had the right car for me which was a few weeks from our first meeting, it went like clockwork. More
by Steph's Volvo
April 23, 2018
Fast & prompt service Samantha Scollo was exceptionally friendly & made me feel like I was a very important customer at Crown Volvo. Samantha is great! Highly recommend Vol Samantha Scollo was exceptionally friendly & made me feel like I was a very important customer at Crown Volvo. Samantha is great! Highly recommend Volvo Clearwater More
by Gaga
Employees Worked With
April 22, 2018
Professional, Veteran Friendly and NO Buyers Remorse . Our intent was to pin one dealership against another for the "best deal". Crown Volvo was our first stop and turned out to be our last. Mary Mattingly Our intent was to pin one dealership against another for the "best deal". Crown Volvo was our first stop and turned out to be our last. Mary Mattingly is a perfect example of professionalism and no pressure sale. She was genuine and authentic throughout the whole experience. That MADE the difference! She was sincere and practical throughout the transaction. We presented a proposal that was a big stretch (trade in) and we were adamant about our price point. Mary's expertise came in, when she came up with options that eventually sealed the deal. The dealership was veteran friendly (thanks Ken Fleck). We are completely ecstatic with the purchase and strongly recommend Crown Volvo. The whole team Ken Fleck , Bill Gunnett and most importantly Mary Mattingly made the experience seamless and pleasant. Great job! More
by Justin
April 20, 2018
Oil change I’m from NY State and I’ve found that Crown Volvo goes out of their way to make sure all customers are satisfied. Brian greeted me upon arrival and ma I’m from NY State and I’ve found that Crown Volvo goes out of their way to make sure all customers are satisfied. Brian greeted me upon arrival and made sure I was aware of any and all costs and repairs to my vehicle. I will continue to use Crown Volvo when I’m in the St. Petersburg, Clearwater area because I know they will take care of me. More
by Exbpman
Employees Worked With
April 19, 2018
VERY SATISFIED CUSTOMER We recently purchased an XC90 from Crown Volvo Cars. Roger Seaver was our Sales Consultant. At every phase of our exploration, Roger was totally res We recently purchased an XC90 from Crown Volvo Cars. Roger Seaver was our Sales Consultant. At every phase of our exploration, Roger was totally responsive to our needs, wants, and concerns. He was patient in answering our questions and in giving us the time to think about the choices. When we were uncertain, he did not push. When we were ready to make a decision, he worked with us to make it work. Both before and after the purchase, he was very helpful in teaching us about the operations and technologies. We are very appreciative of Roger's care and attention. Derrick Smith and Bill Gunnett were very supportive throughout the process and very efficient in finalizing the paperwork. Buying this car from Crown Volvo was a positive experience with a positive conclusion. A&B More
by A&B
Employees Worked With
Bill Gunnett, Derrick Smith
April 16, 2018
Super Service Have always been very pleased with the service that I have received at Clearwater Volvo. On this particular occasion, routine maintenance was perform Have always been very pleased with the service that I have received at Clearwater Volvo. On this particular occasion, routine maintenance was performed with minimal wait time. Brian was right there on my arrival and always took time to keep me informed on the status. After leaving the dealership, I notice the message on the car screen to schedule an appointment had not reset. Call Brian and he advised me he would stop by my house to reset it since he lived in my local area. Saved me a second trip to the dealership and I commend Brian for going above and beyond to resolve this problem. Again, this is typical of the service I have come to experience at the Clearwater dealership and one of the primary reason I went back to Volvo. More
by Patriot MX VI
April 15, 2018
Sales Staff is lovely, Business/Finance Staff caused anxiety Sales representatives Josh and Mary were absolutely lovely and a pleasure to interact with over the course of two days it took me to test drive, consi Sales representatives Josh and Mary were absolutely lovely and a pleasure to interact with over the course of two days it took me to test drive, consider, and purchase the vehicle. I test drove two vehicles approximately an hour prior to closing time. Josh was professional, patient and answered my questions and concerns. The next day, my husband and I arrived early in the morning. Since we arrived much earlier than I had anticipated (husband's doing, not mine) sales representative Mary assisted. She was delightful. After much contemplation, I decided on which vehicle to purchase. Both Mary and Josh were professional sales representatives who made me feel like a VIP. However, when it came time to sit with Bill, the gentleman in business/finance, to write the check, this entailed another 45 minutes of uncertainty and anxiety. Yes, I understand the role of the business/finance person is to handle payment, suggest additional services/protections to the customer, as well as increase revenue for the dealership. I get it. However, the manner in which extra services/protections were offered, suddenly the fun car-buying experienced turned into a nerve-wracking event. Tone of voice was somewhat condescending and made me feel as if not purchasing the additional services and protections was foolish. Considering I was paying cash (by writing a check) and did not need to finance the vehicle, I felt unappreciated. In all due respect, I completely understand these are valuable services and protections and yes, they may in fact be necessary. However, telling the customer (me) in a "Ben Stein voice" as they're thinking of whether or not to purchase the additional protections, "Hurry up it's time for lunch" whilst looking and tapping his watch and twitching in his office chair because he's annoyed with me, is not acceptable. I apologize for these words, but that's what I experienced. Albeit I found Bill to be a bit abrupt, on a positive note, he (business/finance person) is knowledgeable and clearly knows his job and is doing what's in the best interest for Crown Motor Cars. He is an asset to the company because surely he's able to increase revenue for the business. As a business owner, I'd hire him (minus his condescending tone). Yet, from a customer-experience standpoint, I felt as if I was between a rock and a hard place and felt belittled. Not everyone takes so well to a harsh tone of voice, "hurry up" comments, and non-verbal behavior indicating impatience/being irritated because customer isn't buying additional services. I feel bad writing this, but I am being honest. To Bill's credit, he was doing his job and perhaps I am just a bit too sensitive. More
by Jian Ling
