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Crown Mercedes-Benz Dublin

Dublin, OH

4.7
2,242 Reviews

6500 Perimeter Loop

Dublin, OH

43017

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2,242 Reviews of Crown Mercedes-Benz Dublin

July 10, 2022

Great atmosphere when you walk in and friendly employees there who are eager to help. More

by Pottl559
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Tippie, Youssoupha Mbao
Jul 12, 2022 -

Crown Mercedes-Benz Dublin responded

Thank you so much for your positive review! We are happy to hear that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

July 09, 2022

Dave Kohler is our service representative. He explained everything so that we could decide what services to choose. More

by CATHY4868
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kohler
Jul 12, 2022 -

Crown Mercedes-Benz Dublin responded

Cathy, Thank you for leaving Dave this positive review! We are so glad that he took great care of you. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

July 07, 2022

It’s a good and excellent service but they should reduce the way they charge customers especially existing customers More

by Elliotawani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lyons
July 05, 2022

Brian Moser was helpful and polite. However, he was overworked. He was busy with another customer which kept me waiting 15 minutes for my apt. The waiting area in service is shamefu More

by Henry
Friendliness
Recommend Dealer
No
Employees Worked With
Bret Donaldson, sales I liked him very much, so helpful as I learned all the new electronics. He’s patient, professional, and a pleasure to work with. , Bryan Moser
Jul 11, 2022 -

Crown Mercedes-Benz Dublin responded

Henry, We are very sorry that Bryan was with another customer when you arrived and the water spots on the windows after it was washed. Typically the car wash ‘blowers’ do a great job, but your vehicle should have been wiped down. Unfortunately, like many businesses, we are currently having staffing issues. If you contact me directly, I can supervise any future appointments. Regards, Seth Kinniard - Service Director.

Jul 11, 2022 -

Henry responded

Thank you for your response. It’s reassuring to know that surveys are actually read by someone. Although they were minor I am please that you reviewed my email and responded. Please note that I have no complaints about Brian. Erin Clement.

July 02, 2022

Had an easy experience finding the car I wanted thanks to the help of my sales guy Bret Donaldson More

by Hustona07
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Donaldson
Jul 06, 2022 -

Crown Mercedes-Benz Dublin responded

Thank you so much for your positive review! We greatly appreciate the opportunity to work with you, and we are so glad that Bret provided you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. We wish you the safest of travels- on behalf of the entire team!

July 01, 2022

We visited the showroom on Friday July 1st around 10:00am and wow couldnt believe how we were treated. The female at the front of the showroom was on a zoom call and couldn't talk but she did say she would g More

by Bad experience
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Did not work with anyone, they didn't greet or talk to us.
Jul 11, 2022 -

Crown Mercedes-Benz Dublin responded

“Bad Experience”, We are so very sorry as we do not have any greeters. Indeed, our primary focus is our customers, especially when in our store. Unfortunately, like many businesses, we are short-staffed. We strive to make each customer experience the best, and obviously, that didn’t happen for you; again, our apologies. Feel free to contact me, and I’ll ensure you get the attention and customer experience you expect and deserve. Richard Renner, General Sales Manager 614-376-0121 Direct rrenner@crowncars.com

June 30, 2022

Excellent service Mr. Shengqian Saguisi is an excellent attribute to Crown Mercedes. A superb person in all respects. More

by racely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shen Saguisi
Jul 01, 2022 -

Crown Mercedes-Benz Dublin responded

Thank you for taking the time to leave Shengqian this positive review! We are so glad that he took great care of you and he will be honored to hear of your kind words! Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with! Safe travels!

June 28, 2022

Crown Mercedes-Benz Dublin has always gone above and beyond to make our car buying experience exceptional! Youssoupha Mbao has assisted us with or past 2 Mercedes Benz purchases and he has been phenomen More

by Campolo.sabrina
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Youssoupha Mbao
Jun 29, 2022 -

Crown Mercedes-Benz Dublin responded

Thank you so much for your wonderful review! We are honored by your repeat business, and we are so glad that Youssoupha consistently provides you with top-notch service! He will be delighted to know how confident you are in his efforts. We wish you the safest of travels- on behalf of the entire team!

June 28, 2022

Just brought in my Mercedes SUV for the A Service and spark plug change. Todd Johnson provided excellent and courteous service. I would definitely recommend Crown and Todd. More

by John Dublin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Johnson
Jun 29, 2022 -

Crown Mercedes-Benz Dublin responded

John, Thank you so much for your positive review and recommendation! We are so glad that Todd provided you with top-notch service! It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

June 28, 2022

The best experience I’ve ever had with a car transaction. Konstantin Chumak would get 20 stars if I could give them to him. This was my 3rd C class from him and I’ve never been happier. More

by sethtpotter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Konstantin Chumak, CJ Sexton
Jun 29, 2022 -

Crown Mercedes-Benz Dublin responded

Seth, Thank you so much for your positive review! We are honored by your continued business, and we are delighted that Konstantin consistently provides you with a top-notch experience! Your satisfaction means so much to us. Congratulations on your new vehicle! Safe travels!

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