Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
2,561 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,561 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga
March 10, 2013
Without a doubt the worst car repair experience of my life. 1. My quote went from $1600 to $1200 when I complained. They didn't tell me that they were leaving parts out of the repair. Inside the engin life. 1. My quote went from $1600 to $1200 when I complained. They didn't tell me that they were leaving parts out of the repair. Inside the engine. 2. Within 5 miles of leaving I had problems. 3. Somehow 9 hours ($900) billed the first time became 1.5 hours to "go back in". And the problem that I took it back for (that wasn't there before the repair) was not fixed. I honestly believe that they did not replace the part that I was billed for. But they did comp me for that time. 4. They could not grasp the fact that the car had to be driven a few minutes before it started making noise. Even though I mentioned it several times. 5. Took it back again for another look and asked them to look into why my A/C no longer works. The Service Advisor made no note of my comment about the A/C. Still not working. 5. Told by the Service Manager that I had a bad serpentine belt bearing making the noise. Told by the Service Advisor that they replaced it, it didn't make much difference...and they took it back off. And the A/C? A crimped O-ring. It has to be removed and put back in to get crimped. And I surely did not do that. Overall experience was absolutely terrible. This is the first time that I have taken my vehicle to a dealer and I will never do so again. I could get better service from a shade tree mechanic and save $1000 in the process. And they lost my new car business. So ultimately, it's their loss... More
by ringobonzai
Employees Worked With
Robert Monk, Eric Link
March 02, 2013
Purchased 2013 Challenger, Craig was awesome, went out of his way to make sure we were taken care of, even got me a 300 as I requested for a rental while headline was installed. his way to make sure we were taken care of, even got me a 300 as I requested for a rental while headline was installed. More
by Ann Coker
Employees Worked With
Patricia Neal, Donald Gentry
February 28, 2013
Chad and Reggie worked hard at getting us EXACTLY the car we wanted for a price we could afford! If you are in the market for a car purchase see either of these great businessmen! we wanted for a price we could afford! If you are in the market for a car purchase see either of these great businessmen! More
by csexton789
Employees Worked With
Reginald Harris, Chad Yother, Taralynne Stricklin
February 19, 2013
I was ready for a new vehicle getting better fuel mileage, so I called Frank. I've bought 10 vehicles from him now and I always am happy with the deal he gets for me. Crown had a great selection and mileage, so I called Frank. I've bought 10 vehicles from him now and I always am happy with the deal he gets for me. Crown had a great selection and I found a Dodge AVENGER that's perfect for me. More
by agcampbell
February 17, 2013
Everyone was very friendly, knowledgeable of product selling. Price was good, applied applicable rebates and incentives was welling to negotiate on price. The most impressive thing was that they work selling. Price was good, applied applicable rebates and incentives was welling to negotiate on price. The most impressive thing was that they worked very hard to fine the vehicle that I had specified with the color of the exterior, interior and options I was looking for. They reached out 450 miles. It took 5 days and several states to fine the vehicle I wanted. I had a great experience and they deserve a great rating. More
by jhhale
Employees Worked With
Rick Harrell
February 12, 2013
Rick was an amazing sales man. It was a great buying experience. The price was reasonable and he was great to negotiate with. Very happy with my purchase. experience. The price was reasonable and he was great to negotiate with. Very happy with my purchase. More
by bshope
Employees Worked With
Rick Harrell
February 11, 2013
We had a very enjoyable experience working with Shannon and Crown Chrysler Dodge. Friendly customer service and sales team. I would definitely recommend them to anyone! and Crown Chrysler Dodge. Friendly customer service and sales team. I would definitely recommend them to anyone! More
by rlgrosnick
Employees Worked With
Shannon Hollifield
January 30, 2013
We recently purchased a new Durango from Crown. The experience was a good one, Rick Harrell our salesman, was knowledgeable and helpful all the way through. experience was a good one, Rick Harrell our salesman, was knowledgeable and helpful all the way through. More
by Bob Z
Employees Worked With
Rick Harrell, Taralynne Stricklin
January 29, 2013
He helped us get into a cheaper payment but not really lowering the quality of our vehicle. I would highly recommend this salesman an this dealership they were a pleasure to work with. lowering the quality of our vehicle. I would highly recommend this salesman an this dealership they were a pleasure to work with. More
by Car buyer1982
