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Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
2,675 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,675 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga
October 18, 2014
GREAT buying experience ALL because of Bruce Lee Bruce Lee is the best!! He went out of his way to do some research, and he found a discount that I didn't know was available to me, and it saved me ov Bruce Lee is the best!! He went out of his way to do some research, and he found a discount that I didn't know was available to me, and it saved me over $1,500.00. Very nice guy, and very helpful. Not at all pushy like most other salesman. Go see Bruce Lee and you won't be disappointed. More
by camel1978
Employees Worked With
Bruce Lee
October 09, 2014
Corey dent This man went above and beyond to help me find a great car thank you so much sir for all you have done for me and my family. This man went above and beyond to help me find a great car thank you so much sir for all you have done for me and my family. More
by robbie.whitt
Employees Worked With
Dennis Henry, Corey Dent
September 22, 2014
Great People! Went in for an oil change. Mr. Philyaw swiftly and kindly took care of me. I was in and out in under 20 minutes! Thanks for the great service! Went in for an oil change. Mr. Philyaw swiftly and kindly took care of me. I was in and out in under 20 minutes! Thanks for the great service! More
by evan_craig
Employees Worked With
Ben Philyaw
September 18, 2014
New Jeep Cherokee I recently purchased a Jeep Cherokee from Crown of Chattanooga. Zach Williams was great to work with. There was no pressure and we were allowed to l I recently purchased a Jeep Cherokee from Crown of Chattanooga. Zach Williams was great to work with. There was no pressure and we were allowed to look and take our time. It was the best car buying experience I have ever had. I would definitely return to purchase another vehicle. Tara Stricklin in finance was great. She was able to get us the payments and terms that we needed. Again it was the best experience. More
by mikechadtn
Employees Worked With
Taralynne Stricklin, Zach Williams
September 05, 2014
Mrs. Taylor I was very impressed with Ronny's knowledge, and willingness to listen to my needs. He was very helpful and genuine. He took time to show me many opti I was very impressed with Ronny's knowledge, and willingness to listen to my needs. He was very helpful and genuine. He took time to show me many options and was not too pushy. I will definitely be buying my car from Ronny !! More
by Fluffy6975
Employees Worked With
Ronny Jones, Ronny Jones
August 18, 2014
New jeep I recently purchased a Jeep Cherokee and was helped by Reginald Harris and then Donald Gentry. I must say I have never been more pleased with auto ser I recently purchased a Jeep Cherokee and was helped by Reginald Harris and then Donald Gentry. I must say I have never been more pleased with auto service. They were very helpful and caring and helped me get a car that I absolutely love. I have been telling everyone that will listen about the wonderful service that I had. By far best customer service, they made my car buying experience a great one More
by Jstearns1120
Employees Worked With
Donald Gentry
August 12, 2014
Great Service I just purchased a 2014 Jeep Cherokee from Colin Mooney. I was expecting the same runaround I have experienced in the past, but was quickly surprised I just purchased a 2014 Jeep Cherokee from Colin Mooney. I was expecting the same runaround I have experienced in the past, but was quickly surprised by the great service and care provided by not just Colin but the new trainee Dustin and the whole staff. I have purchased several new vehicles in the past couple of years from other dealers and was less than satisfied. I would have to say to those pervious dealers I have worked with they should take a training course on customer service from Crowns associates. Needless to say I will be referring Crown to all my friends and family. More
by jeep1988
Employees Worked With
Donald Gentry, Colin Mooney
August 07, 2014
2 Vehicles in one day I had brought my car for service..AND that's when we met Demetrius Hubbard... He needs to be training the Salesmen..lol He not only knew the cars ins I had brought my car for service..AND that's when we met Demetrius Hubbard... He needs to be training the Salesmen..lol He not only knew the cars inside and out, answered all questions I had.. all said and done.. Mother and I drove off the lot in new cars.. Mine 2014 Dodge Charger, Mothers 2014 Dodge Journey.. Thank you Mr. Hubbard and Dodge for making it possible.. More
by pepsiesqrt
Employees Worked With
Demetrius Hubbard
August 06, 2014
Not Worth the Hassle My husband and I recently purchased a used Jeep Wrangler from Crown. This has been the worst experience we have ever had with a dealership. They sta My husband and I recently purchased a used Jeep Wrangler from Crown. This has been the worst experience we have ever had with a dealership. They started out very friendly and helpful leading up to the purchase, promising all sorts of things to suck us in. We were very careful not to believe everything they said but we asked for a few basic items like an owner's manual for example. We were told this would be no problem, they would get everything taken care of that was on our open items list. The promises kept coming but were never fulfilled. We even asked for someone to show us the specifics of taking the top on and off, and between two different trips to a JEEP dealership, no one was actually proficient in taking a top on and off of a JEEP. Just to focus in on the owner's manual specifically, not that this was the only thing, but to point out how they couldn't even come through on the smallest of items, it has been over a month and we still don't have it. We waited a few weeks and then we called our salesperson everyday for a week, leaving messages every time, and never got a response back or an owner's manual. We then called his manager who was not helpful either. He said he would get it taken care of and apologized, but never actually got us the manual. After this our salesperson called us back only to say he never said he would take care of that and was very rude and ended up hanging up on me over asking for something so simple. Then the 4 wheel drive went out. This was only a few weeks into our ownership and is a feature that should have been inspected by the dealership but clearly was not. Although we had a warranty, this was not actually covered and the fee to fix an issue that most likely existed before we bought it was outrageous. I will say that James Fulton in the service department was very helpful and attentive and the only person to actually return a call throughout this entire experience. Next, over a month in (still no permanent tags and an expired drive out tag) we got a call from a manager saying that our car had not actually gone through emissions and they could not get us tags until this was done. They then asked us to come in the following day within hours that would not work with either of our work schedules. My husband made adjustments anyway and got off early to get this taken care of quickly. Although they made the mistake, they called us, they scheduled and appointment, when my husband arrived he waited around almost 30 minutes for them to say they couldn't do it that day. This was the last straw. After stern discussions with multiple managers they gave us the $10 to go get emissions done ourselves, which is still an inconvenience to us but better than dealing with them again. These people are difficult to work with and they do not care about the customers. As soon as the sale is made they are done with you and want you to leave them alone. That doesn't sound like a lasting business plan to me. You may get a few sales now, but you aren't going to have repeat customers and they are going to start spreading the word. More
by Volfan212
Employees Worked With
James Fulton, Demetrius Hubbard
August 06, 2014
Lack of customer service skills Has a "teen type" attitude and needs better training on how to treat and serve customers. Doesn't know how to properly return, answer, or end phone c Has a "teen type" attitude and needs better training on how to treat and serve customers. Doesn't know how to properly return, answer, or end phone calls..Promises repairs when they are not ready, and then does not return phone calls to inform of progress or reason for repair delay.. I have been in customer service all my life, and this is the worst customer service I have ever experienced by far. I will never recommend this service center strictly based on the customer service I have received. More
by Coop13
Employees Worked With
Rachael Smith
