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Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
2,550 Reviews
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2,550 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga
August 18, 2014
New jeep I recently purchased a Jeep Cherokee and was helped by Reginald Harris and then Donald Gentry. I must say I have never been more pleased with auto ser I recently purchased a Jeep Cherokee and was helped by Reginald Harris and then Donald Gentry. I must say I have never been more pleased with auto service. They were very helpful and caring and helped me get a car that I absolutely love. I have been telling everyone that will listen about the wonderful service that I had. By far best customer service, they made my car buying experience a great one More
by Jstearns1120
Employees Worked With
Donald Gentry
August 12, 2014
Great Service I just purchased a 2014 Jeep Cherokee from Colin Mooney. I was expecting the same runaround I have experienced in the past, but was quickly surprised I just purchased a 2014 Jeep Cherokee from Colin Mooney. I was expecting the same runaround I have experienced in the past, but was quickly surprised by the great service and care provided by not just Colin but the new trainee Dustin and the whole staff. I have purchased several new vehicles in the past couple of years from other dealers and was less than satisfied. I would have to say to those pervious dealers I have worked with they should take a training course on customer service from Crowns associates. Needless to say I will be referring Crown to all my friends and family. More
by jeep1988
Employees Worked With
Donald Gentry, Colin Mooney
August 07, 2014
2 Vehicles in one day I had brought my car for service..AND that's when we met Demetrius Hubbard... He needs to be training the Salesmen..lol He not only knew the cars ins I had brought my car for service..AND that's when we met Demetrius Hubbard... He needs to be training the Salesmen..lol He not only knew the cars inside and out, answered all questions I had.. all said and done.. Mother and I drove off the lot in new cars.. Mine 2014 Dodge Charger, Mothers 2014 Dodge Journey.. Thank you Mr. Hubbard and Dodge for making it possible.. More
by pepsiesqrt
Employees Worked With
Demetrius Hubbard
August 06, 2014
Lack of customer service skills Has a "teen type" attitude and needs better training on how to treat and serve customers. Doesn't know how to properly return, answer, or end phone c Has a "teen type" attitude and needs better training on how to treat and serve customers. Doesn't know how to properly return, answer, or end phone calls..Promises repairs when they are not ready, and then does not return phone calls to inform of progress or reason for repair delay.. I have been in customer service all my life, and this is the worst customer service I have ever experienced by far. I will never recommend this service center strictly based on the customer service I have received. More
by Coop13
Employees Worked With
Rachael Smith
August 06, 2014
Not Worth the Hassle My husband and I recently purchased a used Jeep Wrangler from Crown. This has been the worst experience we have ever had with a dealership. They sta My husband and I recently purchased a used Jeep Wrangler from Crown. This has been the worst experience we have ever had with a dealership. They started out very friendly and helpful leading up to the purchase, promising all sorts of things to suck us in. We were very careful not to believe everything they said but we asked for a few basic items like an owner's manual for example. We were told this would be no problem, they would get everything taken care of that was on our open items list. The promises kept coming but were never fulfilled. We even asked for someone to show us the specifics of taking the top on and off, and between two different trips to a JEEP dealership, no one was actually proficient in taking a top on and off of a JEEP. Just to focus in on the owner's manual specifically, not that this was the only thing, but to point out how they couldn't even come through on the smallest of items, it has been over a month and we still don't have it. We waited a few weeks and then we called our salesperson everyday for a week, leaving messages every time, and never got a response back or an owner's manual. We then called his manager who was not helpful either. He said he would get it taken care of and apologized, but never actually got us the manual. After this our salesperson called us back only to say he never said he would take care of that and was very rude and ended up hanging up on me over asking for something so simple. Then the 4 wheel drive went out. This was only a few weeks into our ownership and is a feature that should have been inspected by the dealership but clearly was not. Although we had a warranty, this was not actually covered and the fee to fix an issue that most likely existed before we bought it was outrageous. I will say that James Fulton in the service department was very helpful and attentive and the only person to actually return a call throughout this entire experience. Next, over a month in (still no permanent tags and an expired drive out tag) we got a call from a manager saying that our car had not actually gone through emissions and they could not get us tags until this was done. They then asked us to come in the following day within hours that would not work with either of our work schedules. My husband made adjustments anyway and got off early to get this taken care of quickly. Although they made the mistake, they called us, they scheduled and appointment, when my husband arrived he waited around almost 30 minutes for them to say they couldn't do it that day. This was the last straw. After stern discussions with multiple managers they gave us the $10 to go get emissions done ourselves, which is still an inconvenience to us but better than dealing with them again. These people are difficult to work with and they do not care about the customers. As soon as the sale is made they are done with you and want you to leave them alone. That doesn't sound like a lasting business plan to me. You may get a few sales now, but you aren't going to have repeat customers and they are going to start spreading the word. More
by Volfan212
Employees Worked With
James Fulton, Demetrius Hubbard
July 22, 2014
Truckin I just purchased a Ram 1500 from David Hall. Wasn't really expecting to buy a truck at the time but David made things so easy. He got me all the infor I just purchased a Ram 1500 from David Hall. Wasn't really expecting to buy a truck at the time but David made things so easy. He got me all the information I needed to make a decision. David got me a great interest rate a very good payment and he showed me all the features on the truck and how they all worked. He even paired my phone for me. I am very pleased with David Hall and all the people at Crown. More
by robin159
Employees Worked With
David Hall, Jr.
July 19, 2014
Above and Beyond I am SOLD on Crown because of Rachel Smith. I hope future encounters with other employees don't disappoint; they'll have a lot to live up to! Custome I am SOLD on Crown because of Rachel Smith. I hope future encounters with other employees don't disappoint; they'll have a lot to live up to! Customer service is a lost art these days, but Rachel Smith went above and beyond to help me in every way with my Chrysler 300. I was made to feel respected, valued, and appreciated. I will be visiting Crown for ALL my maintenance needs. More
by LaBreeska
Employees Worked With
Rachael Smith
July 18, 2014
Rob 200 I recently bought a car from David Hall and you should know that David is awesome. He knows his product, he knows how to listen to you and help you ge I recently bought a car from David Hall and you should know that David is awesome. He knows his product, he knows how to listen to you and help you get the vehicle that meets your needs. He explained how everything worked he showed me how they worked. This want be the last car I buy from David. More
by Rob456
Employees Worked With
David Hall, Jr.
July 13, 2014
Miss Karen I was in a few days to get my oil changed and David Hall was asking how my car was doing? I told him it was doing good. He ask me how I was doing and I was in a few days to get my oil changed and David Hall was asking how my car was doing? I told him it was doing good. He ask me how I was doing and my family was doing. I told him that a had some new grandbabies and he ask if I new that fiat had came out with a 4 door Fiat. Well I just had to see one so he got the keys to one. We went and looked at them and my first thought was they are so cute. He opened it up and you wouldn't believe how much room they have in them plenty big enough for 3 Grandbabies. I had to have it and David made me a great deal in it. This is my second car from David Hall and people at Crown and I have never been so happy!! More
by Karenr50
Employees Worked With
David Hall, Jr.
July 09, 2014
Best place to buy a car We had looking at cars most of the day and had hard time getting anyone to even to talk to us started to think we smelled or something. When we pulle We had looking at cars most of the day and had hard time getting anyone to even to talk to us started to think we smelled or something. When we pulled into the Crown dealership we was imediatley greeted by David Hall. You could tell he was there to help us not sell us something. We looked several different vehicles and he showed us a New Jeep Cherokee let me drive it then went over all the features he even showed me how they worked.. David made everything fun and easy. I recommend you go see David Hall at Crown of Chattanooga before you buy your next car! More
by HGallant
Employees Worked With
David Hall, Jr.
