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Crown Cadillac

Watchung, NJ

4.7
268 Reviews

1584 Route 22

Watchung, NJ

07069

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268 Reviews of Crown Cadillac

January 27, 2025

Staff is very professional and nice. They are patient and take the time to explain everything. More

by ajca0717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Jan 27, 2025 -

Crown Cadillac responded

Thanks for choosing Crown Cadillac! It's always our pleasure to provide communicative, accommodating service.

January 12, 2025

Yana was very helpful, extremely knowledgeable, and walked me through the process. She kept me updated as to the status of my vehicle More

by osher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez, Kevin Bachorik, Steve Hall
Jan 13, 2025 -

Crown Cadillac responded

We're delighted to hear that Yana provided you with such helpful and knowledgeable service at Crown Cadillac. Keeping our customers informed is a top priority, so we're glad she kept you updated throughout the process!

January 10, 2025

This is the third car that I have leased from Crown Cadillac. I have been driving Cadillacs for over 30 years. I was a realtor for 38 years and Cadillac was the car of choice of the National Associatio More

by buyorshell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Sussner
Jan 10, 2025 -

Crown Cadillac responded

Thank you for your continued loyalty to Crown Cadillac! It's fantastic to hear that Craig has consistently provided such a trustworthy and family-like experience. We're delighted you're enjoying your new car, and we appreciate the recommendation. Safe travels in your latest Cadillac!

Jan 10, 2025 -

buyorshell responded

It was a pleasure. Thank you so much for your kindness always

December 21, 2024

Crown Cadillac are very dishonest Freddie is trying to steal from me and commit fraud. My Cadillac has less then 40 thousand miles transmission went plus some kind of rings. They wanted 8000 dollars to fi More

by Jackiecress11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They are horrible and dishonest , Mauro Digiuseppe, Freddy Baez
Dec 23, 2024 -

Crown Cadillac responded

Jackie, your review is very concerning to read. We take allegations of dishonesty seriously and would like to address this situation promptly. Please reach out so we can discuss the details further and work towards a resolution. Thank you, Mauro DiGiuseppe - Service Manager - 908-561-2900 x 1126

Dec 23, 2024 -

Jackiecress11 responded

You should reach out to me you have my number

December 10, 2024

My Cadillac was taken in for oil change and one hour later the car was done. Quick and Courteous service More

by pineapple1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Oberlander
Dec 10, 2024 -

Crown Cadillac responded

We're glad to hear that you experienced quick and courteous service during your visit at Crown Cadillac. Thank you for sharing your feedback, and we look forward to serving you again in the future!

November 16, 2024

Freddy D was an absolute professional. Best service advisor ever! Thank you very much for everything 🙏🏾 More

by Elaine4226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Nov 18, 2024 -

Crown Cadillac responded

Elaine, we're delighted to hear that Freddy provided you with exceptional service at Crown Cadillac. Thank you for the wonderful feedback!

October 28, 2024

I really enjoyed the way they were caring about me and that’s why I brought the car More

by duvalmoore16@icloud.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Sussner, Steve Hall
Oct 28, 2024 -

Crown Cadillac responded

Thanks so much for the 5-star review of Crown Cadillac! It was a pleasure to assist you. Enjoy your new ride!

October 16, 2024

Freddy customer service skills was done in excellence service. Wonderful young man. Thank you again More

by Frances Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Oct 17, 2024 -

Crown Cadillac responded

Thank you for taking the time to review Crown Cadillac, Frances! We love to hear you were in great hands with Freddy. Have a stellar day!

October 16, 2024

Everyone is very kind and helpful. would highly recommend this dealership to friends and family More

by Albanese67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauro Digiuseppe, John OCarroll, Freddy Baez, Debbie Oberlander
Oct 17, 2024 -

Crown Cadillac responded

Thank you for reviewing Crown Cadillac! We truly appreciate your kind shoutout to our team. Take care!

October 03, 2024

I had no issues. I was treated well . I was updated and informed about my car. More

by gwendolyn.cobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Baez
Oct 03, 2024 -

Crown Cadillac responded

We are glad to see that our team provided efficient and communicative service. Thanks for trusting Crown Cadillac with your automotive needs!

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