Back

Crown Buick GMC - Service Center

Metairie, LA

4.6
930 Reviews

930 Reviews of Crown Buick GMC - Service Center

Sort by
August 23, 2024

Kyle appeared to be mad about everything his explanation of service I asked a question about a problem I thought my vehicle was having and his response wasn’t very courteous but very sharp and uncomfortabl More

by kanderson1537
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

I have never owned a GMC and have been requesting for over two years to be removed from your mailing list with no success. That’s no way to run a dealership. More

by RBG1308
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Crown Buick GMC responded

Hi there, we apologize for the inconvenience and frustration this has caused. Your request to be removed from our mailing list is important to us, and we would like to take action asap. Please send us a direct message with your contact details so we can ensure your information is removed from our list immediately. Thank you for bringing this to our attention, and we appreciate your patience as we work to correct this. I can be reached at jennas@crownbuickgmc.com. Thank you. Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 22, 2024

I've had the last 3 vehicles I owned serviced on a regular basis at Crown Buick GMC Service. They are always on point with their service. More

by JTRAHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

Would not go back here. The service department here is awful and needs new people More

by 89taylor12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Gueldner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Crown Buick GMC responded

I'm sorry to hear that your experience with our service department was disappointing. We strive for excellence, and it's clear we missed the mark. Your feedback is important, and we'd like to make things right. Please reach out to us directly at rgurtner@crownbuickgmc.com so we can address your concerns and work towards improving our service. Jenna Sellstrom BDC/Internet Director Crown Buick GMC

August 21, 2024

Very friendly, quick service, excellent communication regarding my vehicle. Clean facility. Returned my car clean. More

by SPIDERLAMPP30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2024

Everything was addressed in a timely manner. Kaitlyn was very polite and courteous. She was a pleasure to work with which made me whole experience great!! I will be returning for all my service More

by PROSPORTSHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toby Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlin Dauzat
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2024

We have always received excellent service from Crown, this is why we just bought our second vehicle from Crown. More

by JOECAMO_4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Gisclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2024

I would like to know if these tires are new. I’ve never heard of this brand and my car is pulling a little to the right. I noticed it on the way home. Never pulled before More

by YCONZONERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
August 17, 2024

While the people we nice I was disappointed with the overall service. First I made an appointment and was told they wouldn’t get to it for 3 to five days. Why make an appointment if it 5 days before th More

by JBOSCARENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danette Pizzolato
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2024

Worst experience ever. The advisory is poor management. I tried talking to the service manager she did nothing to resolve my matter and they stealing the warranty money LDS More

by JARRETT2889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaitlin Dauzat
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dwain Lefebre
1.0
This rating includes all reviews, with more weight given to recent reviews.
...
13
...