Crown Buick GMC

Great service! Courtney Schmalz is a great service advisor fast and friendly; she will be honest and up front with you. Definitely go see her if you have any vehicle Courtney Schmalz is a great service advisor fast and friendly; she will be honest and up front with you. Definitely go see her if you have any vehicle issues More

check engine light on I would have given you 5 star rating but when i called to bring my car in I was told to be there for 8:30 and I was. I left the dealership for awhile I would have given you 5 star rating but when i called to bring my car in I was told to be there for 8:30 and I was. I left the dealership for awhile when i called 2 hours later the car had not even been looked at. At other dealerships when i was told a time to bring my car in that was an appointment. I made it clear that I had traveled 2 hours to get there and needed my car fixed or I needed to know if I had to leave it. As soon as I explained this again which I had already told the person that i dropped it off to in the morning that and I had said it to the person when I made the appointment, once the communication issue was resolved my car was fixed within an hour. More

Service Department I was semi pleased with the service completed to my vehicle on my most recent visit to GMC, however I am still awaiting a phone call concerning an iss I was semi pleased with the service completed to my vehicle on my most recent visit to GMC, however I am still awaiting a phone call concerning an issue since October of 2018, which has not been resolved. I informed the Service Dept the issue is still open and they promised to give me a call, which I have yet to receive since I left there two weeks ago. More

Oil change I was in for a regular oil change service. I had obtained four coupons for free oil changes, two manufacturer and two comp when I bought the car two y I was in for a regular oil change service. I had obtained four coupons for free oil changes, two manufacturer and two comp when I bought the car two years ago. When I picked up the car they said I had to pay because a coupon had expired and I used the last available to me six months earlier. I didn’t complain. I paid the bill and left. This is the third vehicle I have bought from this dealer in eighteen years. The least they could have done was waive the one expired coupon and let this oil change be on them. NOT GOOD CUSTOMER SERVICE IS WHAT I CALL THAT. I’m done. More

Satisfied customer Inspected vehicle and suggested needed repairs to keep my Buick performing as it did when it was new. With my Enclave being almost 9 years old it may Inspected vehicle and suggested needed repairs to keep my Buick performing as it did when it was new. With my Enclave being almost 9 years old it may be time to trade in. More

Unsatisfying The check engine light was Mercer resolved in the last visit. It was turned off by Tech. Informed Mr. Larry Oggs of my problem who was very concern. S The check engine light was Mercer resolved in the last visit. It was turned off by Tech. Informed Mr. Larry Oggs of my problem who was very concern. Service advisor was nice but even with the advice and recommendations by GM TECH, I was told by the advisor, no solution was found. This was after keeping my vehicle 3 weeks. Advisor said she and their Tech. were frustrated. Consider trading it in nothing else they could do. Really. More

Angry, disappointed, and enraged They had me find my own finance company; then lied COMPLETELY about the downpayment. Had us go sign all the finance docs and everything; then a get to They had me find my own finance company; then lied COMPLETELY about the downpayment. Had us go sign all the finance docs and everything; then a get to the dealership to get to car and they tell us they need an additional $2200 that I didn't have... And left is standing there feeling stupid for ever trusting a thing ANYTHING that was told to us. STAY AWAY!!! And they helped to finish destroying my credit in the process. I got MY finance company to go up $1000 and the dealershio wouldn't even come down the $1300 that was left to cover it. They said $500 was all they could do, but not the remaining 800 because of all the crap they"did to it for me before I got there" that I didn't want, need, or ask for!!! More

When we go to Crown Buick it is a pleasure we are never pressured to buy a car. They give us a good price and ask us to give them a call when we are ready to make a purchase. pressured to buy a car. They give us a good price and ask us to give them a call when we are ready to make a purchase. More

In the vehicle brand purchase above I was not given the option to say that I purchased an Acadia Denali not a Buick. I have been a Crown customer for over 30 years. and have always been please with the sa option to say that I purchased an Acadia Denali not a Buick. I have been a Crown customer for over 30 years. and have always been please with the sales and service. I have worked with Scott Sparks each time I have purchased a new vehicle and he has always been very helpful to us. Ask for Scott and tell him the Rossners sent you. More

I went to Crown GMC to get my Acadia serviced and ended up purchasing a truck for my husband. I always received prompt, courteous attention whenever I go to Crown. The service reps and the sales staff ar up purchasing a truck for my husband. I always received prompt, courteous attention whenever I go to Crown. The service reps and the sales staff are very knowledgeable about their products. I will most definitely be a repeat customer and have already told everyone I know about my positive experience with Crown. More