Crossroads Ford of Wake Forest

Dropped my truck off Sunday night for a Monday a. m. appt with Danny A. I received zero contact from Ford about my truck the entire day. I called once to check on the status around 2pm; was told by so m. appt with Danny A. I received zero contact from Ford about my truck the entire day. I called once to check on the status around 2pm; was told by someone that the tech was test driving my truck to try and see how it was running and that he would return in about 15 minutes. By 5:25pm I still had not received a call from Ford, so I called several times to speak to ANY Ford manager and was told that two of them had left for the day. I finally spoke with Louis (who was very apologetic) and was told that the tech had to leave for a family emergency (understandable; I don't fault him for that); I told Louis that I was coming to pick up my truck and that I was very upset about not being called about my truck AT ALL. At the very least, a manager should have stepped in to let me know what was going on. Louis had the paperwork for my truck, but told me that it was for the office, so I don’t know what was done to my truck (AND I WANT TO KNOW). Danny A. did call to apologize after someone informed him about how upset I was. That was my first time using the service dept. and the first time that I received poor service. I’m back to square one with my truck. The check engine light is still on, and I still don’t have any answers. More

Working with Danny Ayscue was great. He was on top of everything and very helpful. Great service. He was on top of everything and very helpful. Great service. More

Very good service. Staff was great. Very nice people. Very professional. Good fast service done right. Staff was great. Very nice people. Very professional. Good fast service done right. More

This was the most enjoyable time ever spent getting a new car!! Best experience ever! car!! Best experience ever! More

The Quick Lube has always been expedient in handling my car service and I have not encountered any problems when bringing my Edge in for service. I did not think that I wanted an Edge to begin with but car service and I have not encountered any problems when bringing my Edge in for service. I did not think that I wanted an Edge to begin with but I talked with someone who stated they “loved their Edge.” More

This dealership is quick, professional, and very knowledgeable. Customers are treated with respect and understanding. knowledgeable. Customers are treated with respect and understanding. More

Unfortunately this is the first time that I must leave a review regarding Ford Of Wake Forrest. The service Manager Al Jones, is condescending, rude and disrespectful with me as a long time customer of this review regarding Ford Of Wake Forrest. The service Manager Al Jones, is condescending, rude and disrespectful with me as a long time customer of this dealership. My car has been in service for repair since August 2023. The last repair, as there have been several related to the initial service of the car, the under carriage was missing 7 bolts and of course it fell. The car continues to shake after the transmission was replaced. In relaying this to the service manager and I stated that the technician informed me that the bolts were missing and after driving the car, did observe that the car was shaking at 50mph or over. I have several items to included, but I will be contacting to owner of this dealership, Mr. Allen Boyd and the CEO of Ford Motor Company. More

Very responsive - I started online and the onsite staff were great. Easy to work with, and responsive after the sale. were great. Easy to work with, and responsive after the sale. More

We came from out of town to purchase a vehicle. Sales was great in helping us. Will do business again. Sales was great in helping us. Will do business again. More

Crossroads Ford performed fixes for two recalls on my 2021 Ford Explorer. Crossroads made my appointment within a reasonable time and performed the work as expected. They contacted me when they knew they 2021 Ford Explorer. Crossroads made my appointment within a reasonable time and performed the work as expected. They contacted me when they knew they would not be able to complete the repairs that day and gave me a coupon for a free oil change for being patient. I am very happy with the service I received. More