Crossroads Ford of Wake Forest

Service manager (Andy) was very helpful. Warranty repairs were performed on time. I will definitely bring my vehicle back if it needs work in the future. repairs were performed on time. I will definitely bring my vehicle back if it needs work in the future. More

The Service Center personnel talked to me respectfully and were polite. They listened to what I wanted and made sure I understood the pricing. and were polite. They listened to what I wanted and made sure I understood the pricing. More

No communication, does not return phone calls. Asked for a estimated date the person said I wish I knew bc we'd get paid then. a estimated date the person said I wish I knew bc we'd get paid then. More

Do not communicate with you. Never received my paperwork. Called several times with no return phone call. Act inconvenienced when you call . Just frustrating in general Called several times with no return phone call. Act inconvenienced when you call . Just frustrating in general More

Very good customer service! Only draw back is the wait for a quick oil change is not quick. 2 hour wait on two tries. Third time waited 1 hour for a quick oil change is not quick. 2 hour wait on two tries. Third time waited 1 hour More

It was a pleasure working with Disney during the purchase of our new vehicle. Selection was somewhat limited based on inventory but the dealership did everything possible to ensure we had a wonderful buying of our new vehicle. Selection was somewhat limited based on inventory but the dealership did everything possible to ensure we had a wonderful buying experience. More

Impossible to get appt for service. No weekend appointments available and standard business hours during week. If you work regular hours also, you’ll need to go somewhere else for service. They wo appointments available and standard business hours during week. If you work regular hours also, you’ll need to go somewhere else for service. They won’t help or work around your needs. If I knew this beforehand I would not have purchased a vehicle here. More

When you arrive you are greeted in a kind and sincere manner. You are given an estimate of the time you will need to wait for the work to be done to your vehicle. Needless to say, they are spot on with manner. You are given an estimate of the time you will need to wait for the work to be done to your vehicle. Needless to say, they are spot on with the time. More

Great customer service. Everyone was friendly and pleasant. I would recommend this location and I will definitely be visiting again. Everyone was very professional in the place. pleasant. I would recommend this location and I will definitely be visiting again. Everyone was very professional in the place. More

I always had my 2015 Ford Escape service at Cross Road Fords . The staff and auto mechanics are A1 . When I purchased the Chevy Colorado , I did not think I could get it serviced there anymore . But when Fords . The staff and auto mechanics are A1 . When I purchased the Chevy Colorado , I did not think I could get it serviced there anymore . But when Chevy said I can get it serviced with Cross Road , I was so happy in knowing that because CRF are very professional and Courteous , Mechanics are ABEST !!! Thank you ! Keith McMurray More