Crossroads Ford of Prince George

Service did not honor we owe from when I bought the truck had to take back for then to straighten the steering wheel after they said they aligned had to take back for then to straighten the steering wheel after they said they aligned More

Clean, open and friendly. Answered questions Took time to explain options. Explained how the process works Answered questions Took time to explain options. Explained how the process works More

We purchased our 2018 Escape from this dealership brand new 6 years ago. We also purchased an extended warranty at the same time. During the 6 years we have owned the vehicle, we have not had any problems new 6 years ago. We also purchased an extended warranty at the same time. During the 6 years we have owned the vehicle, we have not had any problems (Current mileage is 39,000 and we service it every 6 months with an oil change, tire rotation and safety check by a licensed mechanic) with the vehicle as it is an excellent vehicle. About 3 weeks ago we had a bunch of dashboard light illuminate. The skid control, ABS, 4 weel drive, hill assist, and information lights all were included. We took the vehicle into Crossroads, and they said it would be 2 weeks before we could get it looked at. I asked if it was safe to drive and was told they think so??? I immediately took it to my mechanic, and he said it would be ok until Ford looked at it. 2 weeks later we dropped it off at Crossroads service and got their courtesy shuttle home. They called us and said the bill was $319. I asked them if they used the extended warranty, and they said not yet. I had already reminded them twice that we have an extended warranty. They said they needed up to 48 hours to check it out with the warranty company. A short time later they drove my car to my house and dropped it to me. Still had not resolved the bill. I received an email with $285 due. I called them and they said the warranty company just paid and to disregard the bill. The next day I drove to Crossroads and got a printed bill. It showed $39.00 for a part (ABS sensor for right rear) and $245.00 in labor. Overall, I am pleased our Escape is fixed but wasn't thrilled that I had to guess if it was safe to drive and wait 2 weeks to get it taken care of. More

Quick and easy transaction Helpful and had what i wanted exactly Thank you prince george crossroads ford exactly Thank you prince george crossroads ford More

Staff courteous, helpful and efficient. Service department is staffed by exceptional people. Greeted by smiling faces and treated with respect. Service department is staffed by exceptional people. Greeted by smiling faces and treated with respect. More

We lost our A/C in our Ford transit 15 passenger van while traveling from NJ to FL with our family of 9. We stopped at Crossroads Ford to get our A/C diagnosed and hopefully fixed. Unfortunately we need while traveling from NJ to FL with our family of 9. We stopped at Crossroads Ford to get our A/C diagnosed and hopefully fixed. Unfortunately we needed a new compressor. Brian and Shirley from the service dpt and Patrick, the service tech, spent many hours, even after the normal shop closure, to find all the parts needed and install a new compressor and restore our A/C system in our van. It was such a blessing to be helped by such wonderful people from Ford Crossroads who went above and beyond to help us and get us back on the road ASAP, and they even gave us a big discount! We are forever appreciative and thankful for them and their excellent customer service. God bless you guys :-) More