Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crossroads Ford of Indian Trail
Indian Trail, NC
300 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
300 Reviews of Crossroads Ford of Indian Trail
July 25, 2024
I will only say that it was excellent on the part of the saleswoman, understanding that she was on vacation when I made the purchase and I thank her for serving me. It's bad for his boss who assigned him th saleswoman, understanding that she was on vacation when I made the purchase and I thank her for serving me. It's bad for his boss who assigned him the sale knowing that he was on vacation. It would also be good if they could at least do some training on basic things about cars, such as what type of oil is recommended, what octane rating of gasoline is recommended to use. , the size of the fuel tank, consider that if the sellers had the information at the time it would be a different and more pleasant experience. I am happy with my purchase, thank you. More
by Angelccanto
Employees Worked With
Eiderly
June 21, 2024
We drive almost an hour to check out a Bronco Sport we had seen online. There were Bronco Sports to be found closer to home, but this one had the exterior/interior color combination and the “extras” we wa had seen online. There were Bronco Sports to be found closer to home, but this one had the exterior/interior color combination and the “extras” we wanted all in one vehicle. When we were less than 10 minutes out, I completed a form on the Crossroads website expressing an interest in the Bronco and within 2 minutes had a text from Lee Frost. When we arrived just a few minutes later Lee came out and greeted us with a warm, genuine smile that made us feel at ease. Long story short, we purchased the Bronco that day. The entire process from start to finish was smooth, fair, and pleasant. Highly recommend Crossroads Ford. Ask for Lee and tell him “Felicia sent me”! More
by McPherson, K.L.
Employees Worked With
LEE FROST; NELSON CASTRO, Jabbar Washington
June 12, 2024
Although we didn't have an appointment, Lee took the time to stop what he was doing and talk with us, answering all of our questions. He followed up with everything he said he would do. He located the vehi to stop what he was doing and talk with us, answering all of our questions. He followed up with everything he said he would do. He located the vehicle that we wanted and brought it in. He walked us to the parts department, to help us order the floor mats that we wanted. This is excellent customer service. Thank you, Lee !! Also, the finance person, Michael McKenzie, did an excellent job in helping us with the paperwork. Thank you Michael!! More
by hmhaney
Employees Worked With
Lee Frost - Sales; Michael McKenzie - finance and paperwork
May 01, 2024
Very friendly staff. Responded quickly to emails. Dealership was very clean and plenty of room to look at vehicles both inside and outside of the building. Responded quickly to emails. Dealership was very clean and plenty of room to look at vehicles both inside and outside of the building. More
by Ladyreddog12
Employees Worked With
Lee Frost and Nathan
March 29, 2024
My Maverick Lariat is a great little pickup. My salesman Roderick did a good job walking us through the process. However, the sales manager was not willing to honor the corporate incentive pro My salesman Roderick did a good job walking us through the process. However, the sales manager was not willing to honor the corporate incentive promised to people like me who ordered a 2023 model, but the order had to be rolled over to a 2024 model vehicle. The incentive was to freeze the price at 2023 levels. Sales manager stated that there was a time limit on that incentive, which expired at the end of calendar year 2023. Even though a lot of other Ford dealers have found a way to extend that expiration to the date of actual delivery, sales manager was not willing to do that. I called Ford Marketing Customer Service; they said they can often work with the dealer to effectively extend that deadline, so I'm hoping Crossroads will take advantage of that assistance and then deliver the incentive that was promised when I rolled over my Maverick order. More
by david.leebrick
Employees Worked With
Rodrick Hunter
February 24, 2024
Everything was perfect. The car was waiting for me. The finance people were great, and the person that took care of me Lee. He was also good. I read them very high. The car was waiting for me. The finance people were great, and the person that took care of me Lee. He was also good. I read them very high. More
by doesit123
Employees Worked With
Lee frost
February 12, 2024
We had the pleasure of buying a used 2018 Chrysler Pacifica from Mike McKenzie and he made it an easy process. He answered all our questions and was very respectful, polite and professional. No pressu Pacifica from Mike McKenzie and he made it an easy process. He answered all our questions and was very respectful, polite and professional. No pressure to buy, just honest help in making our decision. Mike made our buying experience a pleasure and I would highly recommend Crossroads to my friends. A+++++ More
by klift25
Employees Worked With
McKenzie, Mike
