Crossroads Ford Apex

Outstanding Customer Service. Had the vehicle I had been looking for and secured it for me over the phone. Provided an indepth tutorial enhancing my overall experience and understanding of the features and looking for and secured it for me over the phone. Provided an indepth tutorial enhancing my overall experience and understanding of the features and function of our Fusion Hybrid. The Team workded expeditiously with my Bank and closed the transaciton so that I was able to deliver my Wife her Christmas Present. Tyler, Keith and Martin were genuinely concerned with our needs and extremely friendly. Tyler Finch communicated so that I understood where we were in the process at all times. He has provided a comfort level that assured me he had our best intrests at hand. In Summary Tyler was a very courteous and a well-disposed young man and Associate. More

My brother and I were helping my 80 year old mother buy a new car. The weather was very stormy that day, so we called 4 Ford dealerships to discuss our purchase desires and told them we would only travel to new car. The weather was very stormy that day, so we called 4 Ford dealerships to discuss our purchase desires and told them we would only travel to the dealership that gave us the best price. My brother spoke with Mr. Patrick Rowe at Crossroads Ford in Cary, NC and essentially constructed the purchase arrangements by phone. My brother, mother and I traveled the 30+ miles from our home to Cary and met Mr. Rowe to complete the purchase. Mr. Rowe explained the vehicle features to my mother who had not purchased a brand new car since the 1970s. She was currently driving a 1998 Buick, so many of the electronic and other vehicle features were new to her. Mr. Rowe was so kind and patient in describing the vehicle and during the test drive. We found him to be very honest and our overall experience in purchasing this vehicle from Crossroads Ford was excellent. My brother and I have purchased many new vehicles before and I would rate this as the best overall experience I've ever had buying a car. Thus, the great ratings I shared above. More

I was in the market for a new SUV and when I walked into the dealership, after wandering around the front for a few minutes I was appraoched by a sales person. When I told him I was there to look at an SUV the dealership, after wandering around the front for a few minutes I was appraoched by a sales person. When I told him I was there to look at an SUV, and I was interested in test driving and finding out a about an Explorer, he asked me "Are you going to be buying today?" When I told him I was uncertain, he pointed me to where the Explorers were and said I could look around. I was looking at the Explorer for 20 minutes and was not approached by another sales associate to answer questions. As I walked out of the dealership, I passed 4 other sales associates who were standing outside who did not even speak to me or ask me if I needed help. Customer service is extremely important to me, espically when I was very interested in seeing one vehicle and driving it. After an experience like that, I will never purchase a vehicle from Crossroads Ford. More

After a very stressful experience with another dealership in town I checked the web and found that Crossroad's Ford in Cary had the same vehicle that I was looking for. I called Crossroad's and spoke with M in town I checked the web and found that Crossroad's Ford in Cary had the same vehicle that I was looking for. I called Crossroad's and spoke with Mike Hudson. Mike was very helpful and told me over the phone that he had the car in stock and answered questions about how their dealership arrives at a purchase price. I made an appointment for the next afternoon. The next day, we drove the car and decided to make the purchase. Mike worked with us just as he had described the day before and arrived at a purchase price that we were happy with. There was never any pressure and or haggling over price. Mike was always pleasant and professional as were all the other staff we came into contact with there. I would highly recommend purchasing a car from Mike Hudson and Crossroad's Ford and would also recommend that you save yourself some aggravation and go there first! More

Mr. Ketter was excellent to work with especially when buying a used car. He was completely understanding and very considerate of my schedule and went out of his way to accommodate my needs as a customer. buying a used car. He was completely understanding and very considerate of my schedule and went out of his way to accommodate my needs as a customer. I'm very happy with my purchase and would definitely recommend Mr. Ketter to anyone. This was probably my best car buying experience in a very long time. More

I had a great experience at Crossroads Ford in Cary. Craig and Lisa were both so helpful throughout the process and it was so easy. Craig and Lisa were both so helpful throughout the process and it was so easy. More

Mark did a great job. Very knowledgeable about the technology powering the new Ecoboost engine, the SYNC system, and the SelectShift transmission. Was able to answer all my questions. No sales pre technology powering the new Ecoboost engine, the SYNC system, and the SelectShift transmission. Was able to answer all my questions. No sales pressure. Very upfront about rebates and pricing. Didn't complain or seem worried when I decided to go home and talk things over with my wife and think it over. Great service at Crossroads Ford from Mark. More

This was my second time going to this crossroad ford and will be my last! They only care about what they can put in there pocket's at the end of the day not to satisfied a customer. I will give my salesman will be my last! They only care about what they can put in there pocket's at the end of the day not to satisfied a customer. I will give my salesman credt for trying to sale me a car. But when i didn't agree with there deal for my trade,down payment and monthly payment's. There true color's realy come out. But It's all good what they want do someone else will like the first time they showed me the door. BUYER BEWARE! I got my GT! Thanks for showing me the door again. lol More

I'd worked with Craig Maxa before and was impressed with the service he provided so when I needed to purchase another vehicle Crossroads Ford was the first place I looked. I was searching for a preowned low the service he provided so when I needed to purchase another vehicle Crossroads Ford was the first place I looked. I was searching for a preowned low mileage small car, naturally at a good price, and found a 2011 Fiesta on the web site. I called Craig who confirmed it was still in still in stock and I told him I'd get back with him in a few of days to set up a test drive. Unfortunately, the Fiesta disappears from the web site a couple of days later. I called Craig and he confirmed it had been sold. I told him there were no other vehicles at Crossroads Ford that matched what I was looking for so he suggested I check out crossroadsauto.com. He explained he could probably get a car I might be interested in shipped to his dealership for me to test drive. I went to that web site and found a Mazda 3 at Crossroads Nissan of Hickory that seemed perfect. On Monday morning, Dec 10, at around 11am I called Craig about the Mazda. He came up with a great price and said he would try to get it to Crossroad Ford by around 6pm that day. I agreed that if I liked the car after inspecting and driving it I'd purchase it that day. Well, the car was there at 6pm as he promised; we got there around 6:30. We loved it and by around 9pm we owned it. I really enjoy working with Craig. The great service he provides will keep me choosing him and Crossroads Ford as my first stop for any new purchases in the future. More

Mike was a pleasure to work with and Crossroads Ford had a great price on a 2012 used Ford Mustang. No pressure, just a great price on a great car. a great price on a 2012 used Ford Mustang. No pressure, just a great price on a great car. More