CrossRoads Mercedes

I worked closely with my Sales Consultant, Mark Danforth, to find my dream car. Mark was diligent to find a car that ultimately exceeded my expectations (which, believe me, wasn't easy). Mark was a pleasur to find my dream car. Mark was diligent to find a car that ultimately exceeded my expectations (which, believe me, wasn't easy). Mark was a pleasure to work with - he was extremely professional, was patient with my many questions and requests, had great communication skills, was honest in his dealings with me, and made the overall car buying experience a great one. I was especially impressed with the level of customer care I received once I purchased the vehicle - explanations of the car's functions and features, answers to my questions after I drove it off the lot, and follow-up phone calls to make sure I was satisfied with the car. I highly recommend Mark Danforth and CrossRoads of Roanoke to anyone in the market for a car. In summary, Mark went over and above what I expect of a Sales Consultant. You won't be disappointed, my experience was excellent. More

MAX HARDY AND CROSSROADS WERE GREAT TO DEAL WITH. I FOUND A CAR IN THEIR USED INVENTORY THAT I FOUND INTERESTING FROM THEIR WEBSITE. I CALLED MAX AND WITHIN AN HOUR WAS ON THE LOT TAKING A TEST DRIVE. FOUND A CAR IN THEIR USED INVENTORY THAT I FOUND INTERESTING FROM THEIR WEBSITE. I CALLED MAX AND WITHIN AN HOUR WAS ON THE LOT TAKING A TEST DRIVE. IT WAS PRICED VERY WELL AND WE PROCEEDED TO MAKE AN EVEN BETTER DEAL THAT WAS ACCEPTABLE IN A SHORT TIME. I WOULD HIGHLY RECOMMEND CROSSROADS AS A DEALERSHIP AND ESPECIALLY MAX HARDY AS SOMEONE WHO STANDS BEHIND HIS PRODUCT. GREAT EXPERIENCE. More

The client advisor (Bill McGlamery) that helped me was friendly,courteous,and helpful.Bill answered all my questions and was extremely honest with me upfront.The manager (Clayton Mardis) was extremely nic friendly,courteous,and helpful.Bill answered all my questions and was extremely honest with me upfront.The manager (Clayton Mardis) was extremely nice and friendly,along with most of the staff,which i had no idea who they were, but they still were nice.I was torn between driving to Cary NC or going to Roanoke VA and i am so glad that i went to Roanoke 1st.I found the exact car in perfect condition that i was looking for,and the price was exactly where i wanted it. My overall experience with Crossroads Mercedes was quite Pleasureable and would recommend anyone that i know,looking for a vehicle to go to Crossroad in Roanoke,VA More

Mr Hardy was extremely helpful and knowledgeable. He made the dreaded car buying process a pleasant experience, he really went the extra mile to ensure our satisfaction. I highly recommend him. Also, t made the dreaded car buying process a pleasant experience, he really went the extra mile to ensure our satisfaction. I highly recommend him. Also, the dealership as a whole is excellent to deal with. I will be returning for my next car purchase. More

Max was very understanding and great to deal with. He is an asset to your company. Many thanks. We really enjoy the vehicle. Everyone in the showroom was pleasant and we felt that the sales experience wa an asset to your company. Many thanks. We really enjoy the vehicle. Everyone in the showroom was pleasant and we felt that the sales experience was excellent. This was not the first vehicle that I have purchsed from you and look forward to the future. Garland Kitts More

Excellent buying experience. Max went above and beyond explaining all the Ml 350's features and controls. Made the whole experience relaxed and enjoyable. No high pressure sales tactics. We feel we got explaining all the Ml 350's features and controls. Made the whole experience relaxed and enjoyable. No high pressure sales tactics. We feel we got a good price based on our research. Would definitely recommend this dealership. More

It was an enjoyable experience. I called while on break at work, because i had seen what i thought to be an m45 infiniti while on my way to work. So I call and max answers the phone tells me to come down a at work, because i had seen what i thought to be an m45 infiniti while on my way to work. So I call and max answers the phone tells me to come down after work, and basically just gave me great service. Not pushy at all. wich was a plus. We test drove the car, and i ended up with grea deal, and i would definitely recommend the dealership and max to anyone looking for a nice car! More