Critz Auto Group

B Service This Dealership is always a pleasant experience. Other than the price, I would've given 5 stars all across. What brought the stars "down" was the empl This Dealership is always a pleasant experience. Other than the price, I would've given 5 stars all across. What brought the stars "down" was the employee (unfortunately I did not get his name) with whom I dealt regarding a loaner car. This employee was not Kyle. I.e., Kyle and all the other employees were very friendly. …The (male) employee handling the loaner car was very indifferent (which is considered neither "polite" nor "rude"). That said he was not "friendly" nor did he appear pleased to have my business. He made no eye contact, appeared bothered, and did not say "thank you" at any point during the transaction. This dealership appears to understand the virtual monopoly Lexus has on incomparable customer service, and how all luxury dealerships need to raise the bar of their customer service, in recognition of the fact that customers are not just buying a car. They are also buying the service experience. More

Buying New Vehicle I bought a new BMW 5 Series before Christmas and I found it was a very easy and pleasurable experience. The sales staff were very professional, but no I bought a new BMW 5 Series before Christmas and I found it was a very easy and pleasurable experience. The sales staff were very professional, but not overpowering. It was a relaxed environment. More

New Car Sales We researched our car thoroughly before purchase and got a good price no hassle deal from our sales associate, Mark We enjoyed our experience and exp We researched our car thoroughly before purchase and got a good price no hassle deal from our sales associate, Mark We enjoyed our experience and expect excellent free service on our BMW 320i for the next 4 years. More

Improper mechanical work I took my car in to have the water pump and themostat replaced. Received my car back and drove about 200 miles. At this point, my skid plate started I took my car in to have the water pump and themostat replaced. Received my car back and drove about 200 miles. At this point, my skid plate started shaking so I pulled over. The plastics underneath were completely snapped due to the dealership not using the proper bolts. I took the cover off and continued driving. I notified the dealership of the issue (John, the service manager). I told him the issue I was having and that I couldn't bring it back in due to being in a different state with the car. I requested that he contact another BMW dealer to have them diagnosis and fix the car since it was there mechanical screw up. He refused as it "Would cost them an arm and leg to have another dealer look at it". He told me to continue driving as the skid plate doesn't really do anything and bring it back to him when I returned to Savannah. The bolts for one of the axles then broke when the car bottomed out going over a speed bump at 5 mph. I tried to notify the dealership again to have them fix the issue. I received no support. I am EXTREMELY disappointed with them and would not recommend ever using them again! More

SO agonizing.. Got a flat on route 95 last night at 10pm. Since my car had a run flat tire, we couldn't make it home to Charleston and had to spend the night in Sava Got a flat on route 95 last night at 10pm. Since my car had a run flat tire, we couldn't make it home to Charleston and had to spend the night in Savannah. Showed up at the dealer at 7:30am. They couldn't repair the tire. And--they spent all morning trying to locate one that could fit my 2013 GLK. After many discussions, prompted by the customer, we finally left the dealership at 12:15pm---ridiculous!!!! It was agonizing to watch my car sit unattended to in the service center---for hours---even after they located a tire. Not enough employees---or just terrible communication???? The only plus: the tire was under warrantee---didn't cost a thing---except for a night in a hotel--and--- 14 hours of our time. Boo Mercedes...........:( More

Catalytic Converter issue I explained to Churck that I heard a noise in when I accelerated the car. He scheduled an appointment at my convenience and also made sure I had tran I explained to Churck that I heard a noise in when I accelerated the car. He scheduled an appointment at my convenience and also made sure I had transportation to and from work. He explained the issue of the converter in a way that I could understand, also explaining the cost. I knew the work had to be done and scheduled it for two weeks later. Again the service was prompt and courteous. I have full trust and Chuck and his team. More

Critz I made phone contact with Drew Silver in mid April. We came to a spoken agreement on a deal for a vehicle on Critz's lot. Then my wife and I decided I made phone contact with Drew Silver in mid April. We came to a spoken agreement on a deal for a vehicle on Critz's lot. Then my wife and I decided to order a new vehicle from the factory through Critz. A month later, my wife changed her mind again and didn't want to wait for a new order. I contacted Drew again and he honored the original deal from a month earlier. More

Awesome in Every Way I've been buying cars from this dealership for 35+ years. Buicks, Mercedes & BMW's. I love the variety of models, but most of all the professionalism I've been buying cars from this dealership for 35+ years. Buicks, Mercedes & BMW's. I love the variety of models, but most of all the professionalism of their employees in Sales & in Seevice. More

Resolving problem of the failure of the a?c to engage. The problem of resolving persistent difficulties with the air conditioning system on an older car were knowingly and willingly undertaken and included The problem of resolving persistent difficulties with the air conditioning system on an older car were knowingly and willingly undertaken and included the employment of outside technical help. the challenge was accepted with courteousness and consideration and success was wll earned. In grateful thanks for a complex task tackled and vanguished! More

New car purchase The best experience buying a car ever. Lori great. Credit guy very friendly and organized. We will definitely be buying other BMW's from Lori and t The best experience buying a car ever. Lori great. Credit guy very friendly and organized. We will definitely be buying other BMW's from Lori and the team. Thanks Jack Murphy More