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Criswell Maserati - Alfa Romeo
Germantown, MD
643 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time.
Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices!
Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 643 reviews
June 18, 2026
I brought my Alfa Romeo Stelvio to Criswell after a windshield replacement service, and the passenger-side/right interior A-pillar trim was damaged during the process. The damage itself was frustrat windshield replacement service, and the passenger-side/right interior A-pillar trim was damaged during the process. The damage itself was frustrating, but the bigger issue was how the situation was handled afterward. When I first reported the damage, it was not simply acknowledged and corrected. The process was delayed because the dealership stated that they could not find physical evidence. Fortunately, I had taken photos/videos of my vehicle before dropping it off, which helped show that the damage was not present before service. Without that documentation, I may have been forced to cover the repair cost myself for damage that occurred while the vehicle was in their care. The A-pillar trim was eventually replaced, but it took a total of three visits to get this matter handled. During one of the replacement visits, the replacement A-pillar that was installed had a visible mark/scratch at pickup, so the original trim had to be reinstalled temporarily and another replacement part had to be ordered/exchanged. What is especially disappointing is that the matter was not properly addressed until after I escalated it through multiple formal channels, including Alfa Romeo Customer Care, the BBB, and the Maryland Office of the Attorney General. A customer should not have to go through that much effort just to have service-related damage corrected. I am also giving this rating based on the management-level handling of my service issue. The final repair appears acceptable now, but the management response, accountability, communication, and follow-through were not satisfactory. This did not feel organized, professional, or customer-focused. I had to follow up multiple times, make repeated visits, inspect replacement parts myself, and push for accountability. I have visited service departments for several different vehicle brands over the years, and this was honestly one of the most frustrating dealership service experiences I have had. My advice to anyone using this service department is to take clear photos and videos of your vehicle before drop-off, especially around the areas where work will be performed. More
by Jayden J
Employees Worked With
June 02, 2026
I had a wonderful experience working with Alberto Zamorano. He was not condescending. He was not patronizing. It was like working with a longtime friend of my family. I had a positive experience Zamorano. He was not condescending. He was not patronizing. It was like working with a longtime friend of my family. I had a positive experience and will be telling others. He was professional, honest, and kept things moving at a pace that worked for me. No fuss. No muss. More
by KLAWS
Employees Worked With
May 29, 2026
Very attentive to what we were looking for. The sales staff especially James Tan were thoughtful and very helpful through the process. The sales staff especially James Tan were thoughtful and very helpful through the process. More
by jabcaf
April 18, 2026
Bernie is the best. Very efficient and precise. I would definitely get my vehicle serviced here again. Very efficient and precise. I would definitely get my vehicle serviced here again. More
by ET
April 14, 2026
I’d like to thank Manager Robert for his prompt communication and friendliness. Sales Representative James for his kindness and welcoming attitude. And of course Krystie from the finance depa communication and friendliness. Sales Representative James for his kindness and welcoming attitude. And of course Krystie from the finance department for finding a financing option that suited us and also for her guidance throughout the process. Our experience with Criswell Alfa Romeo made us very happy and will always remain a great memory for us. Thank you. More
by berkealkan
March 18, 2026
The gentleman at the desk treated us with respect once I gave him the keys. We sat down in the area for the customers to watch a little bit of TV and relax, and it was to be at least two hours, but it was l gave him the keys. We sat down in the area for the customers to watch a little bit of TV and relax, and it was to be at least two hours, but it was less than that and I was very pleased that they were finished so early, so I’m grateful and thankful for their service and the way that I was treated thanks. More
by vpariss
Employees Worked With
March 14, 2026
Alberto was very helpful and took his time to show us the details of the car. He made himself available to answer questions before and after our purchase. I would definitely return to Alberto for a future pu details of the car. He made himself available to answer questions before and after our purchase. I would definitely return to Alberto for a future purchase and recommend him to friends. More
by alexandriacar
Employees Worked With
February 24, 2026
I’ve purchased a lot of high end cars in my life, everything from Ferrari to Land Rover, and this was without question the best purchasing experience I’ve had. Thank you! everything from Ferrari to Land Rover, and this was without question the best purchasing experience I’ve had. Thank you! More
by William.diver
January 19, 2026
An absolute pleasure to work with Alberto and the whole team at Criswell. This is my 3rd new car from the guys there. See you for number 4 in 3 years!!! team at Criswell. This is my 3rd new car from the guys there. See you for number 4 in 3 years!!! More
by jamesprichard
