Criswell Maserati - Alfa Romeo

Was an out of state buyer, My salesman Arthur was prompt and honest. Just had the Stelvio inspected for PA Everything he represented to me during the purchase was true and accurate and the car has been f and honest. Just had the Stelvio inspected for PA Everything he represented to me during the purchase was true and accurate and the car has been faultless. Thanks and continued success. Len More

We bought a new Alfa Romeo Giulia from Ethan this spring. He was very helpful and knowledgeable, and was great to work with. The process was simple and smooth. He was very helpful and knowledgeable, and was great to work with. The process was simple and smooth. More

My experience dealing with Erick was not pleasant at all. He failed to clearly explain how the $250 diagnostics would be taken off my bill because he didn't return my call. I had to reach out again to talk He failed to clearly explain how the $250 diagnostics would be taken off my bill because he didn't return my call. I had to reach out again to talk to Tony about my bill. Erick was unprofessional in his text message replies back to me regarding the drop off of my vehicle. He told me I would receive my vehicle the morning of Friday, 5/30/25, but sent the valet to Annapolis. Then told me that I may not receive my vehicle until after the weekend if the valet person doesn't get back by 3pm. I didn't see how that was my problem when he told me that I would get it back that morning, then he changed it to that afternoon. I should not be inconvenienced and not have my vehicle the whole weekend so I called Tony because Erick was getting rude on the text messages. You should always try to work in the best interest of your customers. He does more texting than speaking with the customer on the phone. I think he would benefit by taking some customer service classes if he continues to work for Criswell. More

After dealing or not dealing with Erick I called the dealership to have a service manager call me. Tony returned my call the next day when he returned to work. He explained the $250 diagnostics to me. dealership to have a service manager call me. Tony returned my call the next day when he returned to work. He explained the $250 diagnostics to me. At first he did get a little rude and was talking to me like I was an idiot; but by the end of the conversation we were on the same accord. He was also helpful in getting my vehicle back to me on Friday, 5/30/25, after I told him what Erick had mentioned. So this is why I gave him 3 stars. Customer service is very important to keep the customer coming back. More

Krystie was very professional and has excellent customer service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and awa service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and award her in her customer service. More

James was an excellent Salesman, no pressure, very knowledgeable of the vehicle and most importantly patient. We spoke for a few days through phone calls and text and he never seemed inpatient at anyt knowledgeable of the vehicle and most importantly patient. We spoke for a few days through phone calls and text and he never seemed inpatient at anytime. I will buy and recommend his service anytime! More

Our experience at Criswell Alfa Romeo was truly exceptional, thanks to the incredible team of James Tan, Krystie Zhang, and Robert Buchanan. We purchased both a Stelvio and a Giulia, and from the v exceptional, thanks to the incredible team of James Tan, Krystie Zhang, and Robert Buchanan. We purchased both a Stelvio and a Giulia, and from the very first interaction to the moment we drove off the lot, we felt fully supported and valued as customers. James Tan, our sales consultant, was outstanding—knowledgeable, personable, and genuinely committed to helping us find the perfect vehicles. His professionalism and attention to detail made the process smooth and enjoyable. Krystie Zhang, the finance manager, was equally wonderful. She explained every step clearly, worked efficiently, and helped us secure great financing options with ease and confidence. Her warmth and transparency made the financial side of things completely stress-free. And a special thank you to Robert Buchanan, the sales manager, whose leadership and oversight ensured everything ran seamlessly. He created an environment where customer satisfaction is clearly the top priority, and it shows in every interaction. We highly recommend Criswell Alfa Romeo and this amazing team to anyone looking for an elevated car-buying experience. Five stars all the way! More

I have bought many vehicles over the years, this experience was by far the most simplified, respectful and enjoyable one I have ever had. My wife and I found the perfect Alfa Romeo at Criswell which experience was by far the most simplified, respectful and enjoyable one I have ever had. My wife and I found the perfect Alfa Romeo at Criswell which is 2 and a half hours from our home. I started the process via email with the sales manager Robert. He was straightforward, and quick to respond. Everything about the price was made transparent. The final price was exactly where I wanted it to be, and in fact Robert found another incentive to lower it further without me asking. We set up a small deposit to hold the vehicle, and set an appointment to travel there the following week. We met with Alberto, who again, was great to work with. He was flexible with my time restraints, and respectful. He answered all of my questions, and went out of his way to make the experience pleasurable instead of stressful as any large purchase can be. Alberto even went as far to personally buff out a small blemish my wife had found, and took the vehicle to fill it with gas for us. At no time did I feel pressured from anyone I dealt with, they made me aware of additional warranties and such as any dealership will, but did not continue to batter me. Alberto followed up the next day to see how our drive home was (It was incredible) and took the time to discuss one issue I experienced. Although my wife was not as big of a part in discussion as I was, Alberto did not ignore her, and I appreciated the respect she was shown as well. If you are looking for a make that is available from them , go to criswell. I am so happy that a deal I had with another dealership closer to me fell through, the experience was a night and day difference . More

Karifa, was great to work with. Gave me a fair and honest trade and delivered a great used Tonale, that looks and feels brand new. The whole process was great from start to finish Gave me a fair and honest trade and delivered a great used Tonale, that looks and feels brand new. The whole process was great from start to finish. Would highly recommend working with him for anyone looking to purchase an Alfa Romeo. More