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Criswell Maserati - Alfa Romeo
Germantown, MD
607 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across three locations including Gaithersburg, Germantown and Thurmont, Maryland.
Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time.
Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices!
Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
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Showing 607 reviews
January 14, 2025
Mr. Karifa and financial team provided us an exceptional purchasing service. Thank you Criswell Maserati and Karifa Mara Karifa and financial team provided us an exceptional purchasing service. Thank you Criswell Maserati and Karifa Mara More
by galadj2004
January 14, 2025
I had a great experience with Alberto during my search for a used Maserati. He was very knowledgeable, polite, and professional. He answered all my questions and patiently listened to my concerns. While I for a used Maserati. He was very knowledgeable, polite, and professional. He answered all my questions and patiently listened to my concerns. While I didn't end up buying the car this time because it wasn't the color I wanted, I will definitely be back for my future car needs because I had a very positive experience with Alberto. More
by kemi
Employees Worked With
January 14, 2025
I purchased my car here. The service department was the worse I’ve encountered in a very long time. I’ve taken my car back here 4 times for rear bumper repairs. I was patient The service department was the worse I’ve encountered in a very long time. I’ve taken my car back here 4 times for rear bumper repairs. I was patient as I could be. I drove back and forth 4 times from Baltimore, Maryland for these repairs. When I purchased my car it was on a Saturday and they was closing within 1 hour and I was told they would make repairs to my vehicle as soon as I set up my appointment. I set my appointment up with in one week of my purchase and drop off my Maserati Ghibli there wasn’t any communication to the repairs shop so my vehicle wasn’t repaired correctly. After the second time and repairs to my rear bumper wasn’t corrected the owners step in and assured me they would make sure repairs was completed. Around the fourth time and almost two months and 4 trips back the repairs was corrected. I set at the repair shop for 12 hours before my car was completed. If I could up load my photos of all the times my car wasn’t repaired properly I would up load them on here. After you give them your money they don’t care about you. I traded my 24 Lexus IS 350, for my dream car Maserati Ghibli. Now I have to travel to Delaware & Pennsylvania 2-3 hours away for services because the owners was upset because I told them they treated me unfairly. I wish I would’ve never traded my Lexus in for this Maserati from CRISWELL. I should’ve stock with my appointment at Tyson Maserati where I should’ve went. The sale guy at Tyson Maserati told me that CRISWELL was not a good idea because a lot of CRISWELL customers buy and service there cars with them now. I thought he was saying that to get my sale but I found out the hard way he was telling me the truth. CRISWELL promised me a free oil change because of all I went through. When I contacted them for my oil change they refused to honor my oil change. “ ALL I AM SAY DO YOUR HOMEWORK BEFORE YOU PURCHASE OR HAVE YOUR VEHICLE SERVICED HERE”. More
by darrellfletcher2929
January 07, 2025
Ethan was knowledgeable and extremely helpful during my purchase. He was patient with my questions and overall a pleasure to work with. purchase. He was patient with my questions and overall a pleasure to work with. More
by bertoconte
Employees Worked With
January 04, 2025
Ethan played a large part in my decision to buy my car. He was well-versed in all of the specifics of the SUV and its competitors. He understood what I desired as a customer and delivered. He was well-versed in all of the specifics of the SUV and its competitors. He understood what I desired as a customer and delivered. More
by mhcoleman
December 31, 2024
We leased a vehicle yesterday at Criswell Maserati and had the pleasure of working with Karifa Mara. It was unlike any other encounter that we've ever had at a dealership. Karifa makes the overall process had the pleasure of working with Karifa Mara. It was unlike any other encounter that we've ever had at a dealership. Karifa makes the overall process an "experience," not a transaction. He exudes positivity and high energy, combined with his many years of experience in the auto industry. We left Criswell yesterday feeling like VIP customers and would highly recommend Karifa and the dealership. -Marc S. More
by Marc S.
December 29, 2024
Karifa is the ultimate professional! A pleasure to work with to get a new car. He understands customer service! Awesome person A pleasure to work with to get a new car. He understands customer service! Awesome person More
by Lombardiok
December 29, 2024
My experience at the dealership was great with no issues. James made the process easy and clear. James was very transparente and personalized his service to tailor my needs. Will definitely be back! James made the process easy and clear. James was very transparente and personalized his service to tailor my needs. Will definitely be back! More
by Jmedrano25233
December 12, 2024
I am so thrilled to share my experience at Criswell Maserati and the exceptional service they provided during my recent car purchase. From the moment I walked into the dealership, I was greeted with wa Maserati and the exceptional service they provided during my recent car purchase. From the moment I walked into the dealership, I was greeted with warmth and professionalism that set the tone for a truly wonderful experience. Not only did the staff at Criswell Maserati demonstrate unparalleled expertise and knowledge about their vehicles, but they also went above and beyond to ensure that I found the perfect car to suit my needs. Their honesty and transparency throughout the entire process were truly commendable, making me feel confident and secure in my decision. One of the most impressive aspects of my experience was the speed at which they worked to get me into my new vehicle. From test driving to finalizing the paperwork, the team at Criswell Maserati worked efficiently and tirelessly to ensure that I was able to drive off the lot in my dream car in no time. Overall, my experience at Criswell Maserati was nothing short of exceptional, thanks to their outstanding service, honesty, and dedication to providing a top-notch experience for their customers. I highly recommend Criswell Maserati to anyone in search of a luxury car and a dealership that truly values customer satisfaction. More
by Anna
December 05, 2024
The customer service in sales and finance are outstanding. I haven’t experienced the new service team yet. outstanding. I haven’t experienced the new service team yet. More
by itsmechonte
