Criswell Acura Audi

Fast, Friendly and Great Follow-up I was traveling for work and Criswell had the exact car I was looking for. I called them, they gave me a great deal, I got there around 1:30 and drov I was traveling for work and Criswell had the exact car I was looking for. I called them, they gave me a great deal, I got there around 1:30 and drove home in my new Q5. As it was an out-of-State transaction and had some abnormal complexities there were some errors in collecting taxes and the right paperwork I needed for my home state. These things happen, the reason they get 5 stars is because how friendly and helpful they were in getting everything corrected so quickly. They know I’m not coming back for service, but they treated me like a regular! I do have a lot of family, friends and work associates in the area, and I’ll be sure to tell them all to visit Criswell! More

Outstanding Service...Always This is the best dealership I've had the pleasure to work with. The staff is knowledgeable, professional, and they take pride in their work. The sta This is the best dealership I've had the pleasure to work with. The staff is knowledgeable, professional, and they take pride in their work. The staff in the service and parts department have helped me keep my new and vintage Audi vehicles in top condition, for which I'm grateful. The facility is first class in every way, making for a comfortable wait for service. More

Fantastic Audi Experience Purchased an Audi Q5, the whole process was so easy. We needed to have the car we liked sent from another dealership, and we gave our salesman some i Purchased an Audi Q5, the whole process was so easy. We needed to have the car we liked sent from another dealership, and we gave our salesman some information. When we returned to get the car, it was ready to go, and the paperwork was a breeze. This is the easiest time to purchase a car that I have ever experienced. More

Terrible Service. Highly Incompetent I scheduled a service online -- like most people do in 2018. When I arrived, neither the service advisor nor the service manager had reviewed my reque I scheduled a service online -- like most people do in 2018. When I arrived, neither the service advisor nor the service manager had reviewed my request. They indicated they could not perform the service I requested (which I scheduled 4 days prior). Clearly they were not busy when I arrived, and not one person reviews the request beforehand to ensure they can complete the service? Awful. Go elsewhere, there are plenty of other Audi dealerships that are far superior to this one. More

Horrible Staff I wish I could give this dealership a 0! I have a 2018 Audi Q7 and tonight a “Drive System Malfunction...please contact service” light came on. I imme I wish I could give this dealership a 0! I have a 2018 Audi Q7 and tonight a “Drive System Malfunction...please contact service” light came on. I immediately attempted to call the nearest dealer. To my misfortune it was 6:00pm and while someone from service was still there, apparently their desire to go home was more important than helping a customer. The poor receptionist tried everything possible to get him to answer my call to no avail. And when I asked for a manager I was told there was only a sales manager and while she tried to get someone from sales as well I guess I was not a concern for them either because I did not equal commission. I then attempted to contact the 800 # which was probably even more frustrating than the dealership. A complete and total waste of time as a young lady with an impatience to her voice literally called the same dealer I told her would not assist me. Then she told me the same thing...I would have to call in the morning. And when I told her I was also filling a formal complaint, wanted a reference #, and to know when I would receive a follow up call; she told me I would not. My concern had been documented and the would handle internally. And upon protesting she became irritated and proceeded to tell me that was the process. I then requested a manager and was told I would be contacted within 24 hours and would be told the same. I simply ended the call before my head exploded. I have had the MOST HORRIBLE experience with Audi!! And while the vehicle...until now has been a wonderful car, the purchase and service experience has totally turned me off to the brand!! More

Best Service Ever! A good service team is worth its weight in gold, and Ray Johns is the best I have ever encountered. EVER. I could describe how knowledgeable he is a A good service team is worth its weight in gold, and Ray Johns is the best I have ever encountered. EVER. I could describe how knowledgeable he is and how he makes sure that every detail about my car is right, but what I really need to say is Ray Johns is a reason to buy an Audi from this dealership and come back again. Doesn't matter whether you're a man or woman, in a suit or a sweatshirt, he makes me feel like my questions about the car matter -- and gets them all answered, recognizes that I'm squeezing in service between work and kids and shows me useful features about the car that I didn't know were there (and my Q5 is two years old!). More

Buyer Beware- Horrible customer service I have never been so disappointed with the customer service of a “so called luxury dealership”. I will never patronize this dealership. The managers a I have never been so disappointed with the customer service of a “so called luxury dealership”. I will never patronize this dealership. The managers are vey unprofessional. The employees are scared to speak truth in front of managers. I have purchased luxury cars over the last 20yrs. This dealership is not even in the same ballpark as Mercedes, BMW, Lexus, or Volvo. If you want a luxury product from a luxury dealership, go someplace else. I will make sure all the people I know, (I know a lot of people) stay away from this dealership as well. More

8th Audi Review Ok, yesterday we took delivery of our 8th Audi from this dealership, and it was a great experience. Tim Ellis, and Mike Sherl really made the purchase Ok, yesterday we took delivery of our 8th Audi from this dealership, and it was a great experience. Tim Ellis, and Mike Sherl really made the purchase happen, and a great deal! We recommend this dealership without reservation! More

Distasteful customer service Stay away from this dealer, customer service is horrible! The rep (Jerry) (nasty and disrespectful) in the service department speak to you any type of Stay away from this dealer, customer service is horrible! The rep (Jerry) (nasty and disrespectful) in the service department speak to you any type of way, just rude. Unacceptable. I will not be back. Take my advice, go to another Audi. I spoke with the manager Adam I believe and he was somewhat helpful but didn't really care either and failed to reprimand the rude tech or sincerely apologize for the unsatisfactory service received. What a joke. More

Premier Experience I traveled from the Richmond VA area to purchase an Audi A6 TDI . Chris Tarsa and Tim Ellis were excellent in the sales process. All initial interacti I traveled from the Richmond VA area to purchase an Audi A6 TDI . Chris Tarsa and Tim Ellis were excellent in the sales process. All initial interaction was done over the phone due to the distance. Chris said he did not want to meet my expectations but exceed them which was done. I purchased a new 2016 TDI which had been on the lot for close to 3 years. They did a beautiful job of properly detailing the A6 to meet my very discerning eye. I have purchased a number of vehicles and this experience was the best in my history. It was a pleasure to deal with a team that was honest, up front and to the point. More