Crevier MINI

I just bought a 2010 MINI from Crevier MINI and I'm very happy with my MINI.....and the purchasing experience with Crevier was terrific. I mentioned to Christian (my sales advisor) that most people dread t happy with my MINI.....and the purchasing experience with Crevier was terrific. I mentioned to Christian (my sales advisor) that most people dread the car purchase "game" (he even mentioned that he & his wife had a bad experience once), but my experience at Crevier was one of fantastic communication, respect and heroic service. Christian is very personable and knowledgeable about the MINI and made the experience enjoyable and painless. It's his great communication and service that swayed me to purchase my car at Crevier! You must be giving everyone sensitivity training on how to treat your customers (especially women!). I am definitely telling friends about my great Crevier experience! More

On July 21 2006 I brought my 2005 Mini in for its 25,000 mile service and to have a three inch nail removed from the rear left tire.The service man told me that it would cost me $520.00 for the service. I a mile service and to have a three inch nail removed from the rear left tire.The service man told me that it would cost me $520.00 for the service. I asked him if the maintenance was covered. He said it expried last March; however, I have until January, 2007, if there is anything which the indicator light flags. I took his word for it and told him to go ahead with the srevice. I also show him three inch nail in the left rear tire. He said that I should have it replace becuase it might blow up while driving. I told him to go ahead. Few hours later I paid total $826.45 and drive home in beliving that I have gotten a new tire for my car. On Labor day, I was washing the car and saw the same nail in the tire. The next day I called and the same service man said they had replaced the front tire because it had a nail in it and was losing air. No one ever informed me about the front tire nor did I authorized the replacement of the front tire. I also called their finance department to inquired about the warranty of my car. I was told that I had an extented warranty to March, 2009. I called and left messages for the service man; he never returned my calls. Four days later, I emailed the service manager and also left messages for him. He never return my calls or email. Two days later, I faxed a copy of the emails to every fax number I had found on their website. Within an hour the service manager call me back. He pretty much called me a liar regarding the tire. As for the service charged, he said he would send me a refund. It has been eight days and I am still waiting. More