Crestview Cadillac, Inc.
Rochester, MI
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 5:30 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I've been leasing my vehicles through Crestview Cadillac for a while now, and I've always had stellar service. Kara is knowledgeable and super efficient, and she goes above and beyond, even on her days off. for a while now, and I've always had stellar service. Kara is knowledgeable and super efficient, and she goes above and beyond, even on her days off. Everyone else is great, too, aligning with all that the Cadillac brand stands for. More
The company itself was not bad at all. Place was easy to find and clean. The welcome person was a pleasant greeter. Dealing with Emily was spectacular. She was kind, warm, friendly and Place was easy to find and clean. The welcome person was a pleasant greeter. Dealing with Emily was spectacular. She was kind, warm, friendly and very knowledgable. Kara was frustrating to work with, that is how we ended up with Emily. Kara talked down to you as if you didn't have a brain cell. Very arrogant. Craig the general manager was amazing. He was patient, kind and understanding. ALWAYS returned my call and his follow through was spot on. The only other issue we had was with the finance dept. The gal there was very snooty. She didn't give us all the paperwork that was needed while we were there however, made us pay another company to do all the paperwork as we were out of town buyers. 3 days after we bought the SUV we received a package in the mail with paperwork to sign and get notarized as well as a VIN check done. When I called the finance person she was very passive aggressive and couldn't understand or wouldn't understand where I was coming from. She doesn't answer her phone and doesn't call you back or email you back. She is very difficult to work with. Overall, because of Emily and Craig, we would buy another vehicle from you even having to deal with your finance Dept. More
Very friendly and helpful services from the dropoff, communication and the pickup process at the dealership. communication and the pickup process at the dealership. More
Although it required two separate visits in order to correct the problem that my vehicle was experiencing with its engine, that second visit "was the charm." Thankfully the check engine light has not c correct the problem that my vehicle was experiencing with its engine, that second visit "was the charm." Thankfully the check engine light has not come back on again to date. Thanks. More
Mario was a great help, I will send anyone looking for a car his way. You could tell he wanted to get the customer into a car of their choosing and shot me straight car his way. You could tell he wanted to get the customer into a car of their choosing and shot me straight More
It’s always an easy experience. Service is always great and the service team is always kind and helpful. Service is always great and the service team is always kind and helpful. More
Courteous service, work was done in a timely manner. Will return if my company car needs service. Will return if my company car needs service. More