Crestview Cadillac, Inc.

Easy and fast Brian made the service go smoothly and fast. It was very good fast. It was very good More

As always service department is full of top rated service. From the ease of setting up the appointment to dropping off the vehicle to the personal touch as holding the door open for you when you ente service. From the ease of setting up the appointment to dropping off the vehicle to the personal touch as holding the door open for you when you enter! Not to mention the top notch repair service you recieve. More

Pleasant staff, eager to assist customers. Clean and inviting showroom and service facilities. Auto body work done on my vehicle this spring was excellent. Clean and inviting showroom and service facilities. Auto body work done on my vehicle this spring was excellent. More

They are always so nice and kind when you I come in for service. Would definitely recommend them to anyone!! service. Would definitely recommend them to anyone!! More

Our CT5-V started smoking on the road. when we had it towed to the dealer and called in advance, I did not hear a status for 7 days. after repeated calls, the service center said they did when we had it towed to the dealer and called in advance, I did not hear a status for 7 days. after repeated calls, the service center said they did not know when the parts would be delivered nor did they offer a loaner. Even after expressing my discontent, the dealer did not provide adequate service. It was incredibly disappointing. More

I was very pleased with my Cadillac purchase. Matt was very accommodating to my needs. Was a fair price. Matt was very accommodating to my needs. Was a fair price. More

The service is excellent at Crestview, very prompt and thorough. Friendly reps and very hospitable. Take care of our problems or concerns when it comes to our 2023 Cadillac CT5 thorough. Friendly reps and very hospitable. Take care of our problems or concerns when it comes to our 2023 Cadillac CT5 More

Was working with Adam king to purchase a NEW car. Sign the documents walk outside and the vehicle has 3,500 miles on it as well as the check engine light on. They claim its a demo and at no point did Sign the documents walk outside and the vehicle has 3,500 miles on it as well as the check engine light on. They claim its a demo and at no point did they tell me I would be purchasing a used vehicle. I strictly went in to purchase a New vehicle. After walking back in they refuse to do anything because the documents were signed. Instead of making it right they decide to call the cops and ask us to leave. Very unprofessional they took full advantage of a customer cashing out the car that needed purchased by the end of the year. As far as the manager goes super unprofessional instead of having any sort of conversation about the situation he immediately stands up and starts waiving his finger in front of my face asking me to leave before the cops come. More

They were very friendly and professional! Great customer service and I didn’t have to wait long. Great customer service and I didn’t have to wait long. More

STAY AWAY! Service department was absolutely terrible. Not accommodating at all. Kept the car for a month before it was even diagnosed. No loaner cars, had to p Service department was absolutely terrible. Not accommodating at all. Kept the car for a month before it was even diagnosed. No loaner cars, had to pay out of pocket for a rental (2 months) and then not reimbursed the entire amount like I was told. Also had to wait over a month to be reimbursed, which I was told the dealership can issue a check upon presenting a copy of the rental invoice. Multiple other issues that we had to take it back and forth in for. Told the steering gear was "bad", was supposedly changed out, brought car home same noise, return to dealer was told it must be a defective part that was installed. Dealership orders new steering gear, take car back in to change part, drive vehicle home, same noise from same area. In 3 times for the same problem. I would not recommend this dealership or any Cadillac vehicle EVER. 45k miles : Transmission goes out, have Cadillac care, however somehow the tow was not covered and had to pay out of pocket. Towed to Crestview, car sat for 1 month before it was ever diagnosed, then another month to wait for parts and install. Dash lights lit up for sensor issues, Multiple recalls, that somehow do not get completed when the vehicle is in for service and have to bring back, Drivers door handle stops functioning, bring it in for repair, sits ALL day and never gets completed until I call and say we are picking up the car, wife has to wait for over an hour while they complete the repair which it was there all day for! Vehicle was in and out of service or of no use to us for at least 3 months this past year while making payments... Crestview could not even offer a free oil change or car wash for that matter! Seek other dealerships if you are looking at a Cadillac vehicle. I would highly recommend other manufacturers as this was our first and last Cadillac vehicle! More