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Crestview Cadillac, Inc.

Rochester, MI

Overview
Employees
Reviews
Vehicles
4.6
797 Reviews
Crestview Cadillac is proud to offer luxury Cadillac vehicles to SE Michigan. We have certified technicians to to take care of your vehicle needs. Crestview also has a Body Shop repair facility attached. We are your one stop for all things Cadillac.
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555 S Rochester Rd

Rochester, MI

48307

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Showing 797 reviews

February 19, 2024

Everyone is very professional and friendly. The time that I waited was reasonable and comfortable. More

by LIZMALOUIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

Crestview Cadillac, Inc. responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Crestview Cadillac, INC. and we hope to see you again.

February 19, 2024

If it were possible for me to give a zero star rating, I would do so. My car was held too long (3weeks) to fix at the service center and Body Shop. Also, all the excuses for the delay they were given was un More

by Newyoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Farmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

Crestview Cadillac, Inc. responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Newyoo, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.

February 19, 2024

Professional, efficient and friendly. Showed concern and solved the problem. Service after the sale is what really counts More

by RKIRT1
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Crestview Cadillac, Inc. responded

You are right ! Service after the sales is a big deal . Thank you for noticing ours.

February 18, 2024

I have had an excellent service relationship with the dealership over the past three years on my previous Escalade. During that time, I also built a relationship of trust with the Dealer's General Ma More

by AWOLF1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kara Sacks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GM Craig Hubble
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Feb 23, 2024 -

Crestview Cadillac, Inc. responded

We have a great team led by General Manager Craig Hubble, sales consultant Kara Sacks and Ron Farmer in service. Thank you for sharing your thoughts.

February 18, 2024

He done a great job. The car was very clean and excellent work. Thank you very much. More

by BOYSMOMCAROL004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Wiles
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Feb 23, 2024 -

Crestview Cadillac, Inc. responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 18, 2024

Chris kept me informed through his detective work related to a brake problem. Very friendly, courteous and figured it out. Thank you! More

by ANNHARTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Cannizzaro
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Feb 23, 2024 -

Crestview Cadillac, Inc. responded

We're glad to hear you found our staff was so knowledgeable and helpful!

February 17, 2024

Poor customer survive highlighted by Inaccurate information and horrible turnaround time. The quality of the work isquestionable at best. My car was there for 4 months. This was plenty of time to g More

by kwamestephens09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danial Wiles
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Feb 23, 2024 -

Crestview Cadillac, Inc. responded

Kwamestephens09, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.

February 17, 2024

Chris was courteous and thorough. He pointed out things that needed to be done on my vehicle I was not aware of. Thanks for the great service. More

by BRZU18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cannizzaro
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Feb 23, 2024 -

Crestview Cadillac, Inc. responded

Hi, thanks for taking the time to leave a review. We sincerely value your business and look forward to your next visit!

February 17, 2024

I love Crestview in Rochester Michigan. They have always been helpful, pleasant, and knowledgeable. I believe they are completely honest and feel comfortable. More

by b.bridgetteryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Cannizzaro, Dianne Giehtbrock
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Feb 23, 2024 -

Crestview Cadillac, Inc. responded

We're pleased to know we have been able to exceed your expectations and really help you out! Hi, thanks for taking the time to leave a review.

February 15, 2024

great great. great. great. great. great. great. great. great. great. great. great. great. great. great. great. great. great. great. great. great. great. great. gr More

by SCOTT.CHRISTOPHER.JR
Recommend Dealer
Yes
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Feb 23, 2024 -

Crestview Cadillac, Inc. responded

This is a GREAT review!

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