Crestview Cadillac, Inc.

The Cadillac service center consistently impresses with its exceptional customer care and expertise. The staff is knowledgeable and attentive, ensuring that every visit is efficient and hassle-free. They g its exceptional customer care and expertise. The staff is knowledgeable and attentive, ensuring that every visit is efficient and hassle-free. They go above and beyond to address concerns, making maintenance and repairs straightforward. This level of service is a significant reason why I remain loyal to the Cadillac brand. Highly recommended for anyone looking for reliable and top-notch automotive service! More

Excellent Customer Service always at Crestview Cadillac. I was able to bring my ATS in for a LOF same day on a Saturday and it was finished in an hour. I was able to bring my ATS in for a LOF same day on a Saturday and it was finished in an hour. More

Chris Young and Ron Farmer have been extremely helpful in getting my Lyriq scheduled and repaired, along with service technician Dennis. They have repaired a Super Cruise system that was not working, and had getting my Lyriq scheduled and repaired, along with service technician Dennis. They have repaired a Super Cruise system that was not working, and had addressed other issues in the past. Thank you for your fine, very professional and friendly service. More

Ron is great to work with. I made an appointment and everything went so smooth and shuttle was nice to take me to work. Car was finished promptly. We love having out vehicle se I made an appointment and everything went so smooth and shuttle was nice to take me to work. Car was finished promptly. We love having out vehicle serviced at CRESTVIEW More

Was leaving on a road trip the next day and they were able to repair the car on short notice. able to repair the car on short notice. More

Needed a software update on my new ct5. Scheduling was easy and staff was excellent. Car was ready as promised. Scheduling was easy and staff was excellent. Car was ready as promised. More

Crestview Cadillac has always been a great dealership, and I’m glad to be back there! and I’m glad to be back there! More

Enjoyed working with Kara. She was very professional, helpful & totally understanding of needs with car selection. She was very professional, helpful & totally understanding of needs with car selection. More

Poor, poor communication. I originally brought vehicle in to fixe oil leak. Was told there was another leak and needed to order part. I had to wait three months for a part. I I originally brought vehicle in to fixe oil leak. Was told there was another leak and needed to order part. I had to wait three months for a part. I never would have known this part came in if I hadn’t called to follow up. I schedule the repair for almost three weeks later and was told to drop car off Monday morning at 7:30. I told the service dept I needed the repair to be done by end of day Tuesday. I called late Tuesday morning and was told the repair hasn’t even started yet and may not be complete until Friday. I was told in was two day repair. I requested a loaner since this was a warranty issue. Was then told they didn’t have any loaners. Interesting because I heard them offer a lady dropping off vehicle for an oil change at the same time a loaner. They never offered me one at that time. I will say the mechanics did an excellent job. One would expect white glove service but far from. More

I had a few concerns with my Cadillac and they were able to resolve all issues. Overall, the experience was great and I will be back for future service needs. to resolve all issues. Overall, the experience was great and I will be back for future service needs. More