Crest INFINITI - Service Center

Crest INFINITI responded

Thank you for your honest feedback. We're sorry to hear that your purchase experience wasn't up to your expectations, but we're glad to hear that our service department has been top-notch for you. We truly appreciate your trust in us for your service needs and hope to continue improving your experience moving forward. If there's anything we can do to assist further, please don't hesitate to reach out!

Crest INFINITI responded

Thank you for your thoughtful feedback! We're glad to hear that you had a positive experience overall and that the team was professional and helpful in addressing your questions. We sincerely apologize for the negative interaction you had with one of our employees and will be sure to address it with our team. Your experience matters to us, and we truly appreciate you bringing this to our attention. We hope to continue providing you with excellent service in the future!

Crest INFINITI responded

Thank you for your fantastic review! We're so glad to hear that our Service Department team consistently meets your expectations and makes you feel confident in your care. Your trust means a lot to us, and we look forward to continuing to provide you with excellent service!

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that you consistently receive the best service at Crest. Our team takes great pride in being friendly and professional, and we truly appreciate your continued trust. We look forward to serving you again in the future!

Crest INFINITI responded

Thank you so much for your loyal support and fantastic review! We’re honored to have been your trusted dealership for so many years and are thrilled to hear that our customer service consistently meets your expectations. Whether it’s buying, leasing, or servicing your vehicles, we’re here to help every step of the way. We truly appreciate your trust in Crest and look forward to continuing to serve you in the future!

Crest INFINITI responded

Thank you for your feedback! We're pleased to hear that you found our team to be professional and efficient during your experience. We appreciate your suggestion regarding the finance process and will certainly take it into consideration. Providing a simple signed recap packet at closing can enhance our customer experience, and we’re always looking for ways to improve. Thank you for sharing your thoughts, and we hope to see you again in the future!

Crest INFINITI responded

Thank you so much for your loyalty and for sharing your wonderful experience with us! We are delighted to hear that you’ve received six years of satisfied service and that our team has consistently provided you with friendly and accommodating assistance. Your trust in us, especially when there are closer options available, means the world to us. We take pride in ensuring that every vehicle receives the utmost attention and care, and it's fantastic to know that you leave satisfied every time. We truly appreciate your continued support and look forward to serving you for many more years to come!

Crest INFINITI responded

Thank you for your wonderful feedback! We are thrilled to hear that you experienced excellent customer service and that our team was flexible in accommodating your changing schedule. It’s always our aim to provide a positive and enjoyable experience, and we’re glad that we succeeded in making your visit a joy. Your satisfaction is our priority, and we appreciate you choosing us. We look forward to serving you again in the future!

Crest INFINITI responded

We appreciate your detailed feedback and are glad to hear about the overall positive aspects of your service experience, particularly the team's politeness and Nathan's exceptional service. However, we are deeply concerned about the extended wait time of three and a half hours for routine maintenance, which is significantly longer than our standard service timeline. Additionally, the missing valve cover is unacceptable and requires immediate attention. We want to ensure that your vehicle is returned to you in perfect condition. While we're pleased that you found most of your experience satisfactory, we take the incomplete service very seriously. We thank you for bringing these matters to our attention, as this feedback helps us continually improve our service standards. Your experience highlights areas where we need to enhance our efficiency and quality control. Your candid review allows us to address these specific issues and prevent similar situations for future customers. We remain committed to providing the highest level of automotive service and appreciate your trust in our dealership.

Crest INFINITI responded

We are thrilled to receive such positive feedback about our Service department. Your recognition of our team's commitment to customer-friendly service and excellent communication means a great deal to us. Our service team works diligently to ensure every customer receives attentive, professional, and focused support. We strive to make every interaction smooth, informative, and pleasant, and we're delighted that our efforts have made a positive impression on you. Thank you for taking the time to share your experience. Testimonials like yours motivate our team to maintain and continually improve the high standards of service we provide. We appreciate your trust and look forward to serving you again in the future.