Crest Honda

Take a second. Imagine this: You have your current car Take a second. Imagine this: You have your current car serviced at the dealership and a few weeks later you get a call from a representative at the Take a second. Imagine this: You have your current car serviced at the dealership and a few weeks later you get a call from a representative at the dealership wanting to make sure your experience was a good one. You tell them the truth and say, "Yes." The woman on the other end proceeds to ask you about your vehicle and you respond, again, truthfully... "How many miles does it have? [135,000] Are you experiencing any problems with the vehicle? [No] Have you always had it serviced with Crest Honda? [Yes, with the exceptions of a few oil changes.]" (So on and so forth.) She then tells you that they are in need of extremely similar vehicles on their used lot and asks you, "Would you be interested in upgrading to a new vehicle if your monthly payments stayed the same?" You respond, "Sure, I would be interested in hearing our options, but really, we're happy with our car now so it's not absolutely necessary." She continues to set up an appointment at the dealership, you agree, you and your spouse arrive early with an open mind. On the day of the appointment, you are greeted by a salesman who asks how he can get you into a new car today. You reiterate that Honda enticed you to come down there and consider an upgrade, but you're happy with your vehicle so it would have to be a pretty sweet deal to close on an offer. The salesman shows you some options, you test drive a couple of cars and decide to make an offer on a new vehicle. The salesman agrees and then introduces you both to the Financial Manager who agrees that he can keep your monthly payments the same! For almost four hours you are making calls, agreeing on monthly payments, SIGNING FINAL PAPERS WITH THE MANAGER (who, mind you, is signing them too), swapping over personal items from your old car to your new one, TRADING KEYS and finalizing the deal. At the end of your appointment, you drive away in a brand new car with the carbon copies of your mutually signed contracts and bank agreements in the dashboard. The next day, you're driving around as if you normally would but this time, in a new car you're falling in love with. Your cell phone rings later that evening; it's the Financial Manager at Crest Honda. After a brief introduction he tells you, "I'm sorry to tell you this but the financial side of things with your new car has changed. We no longer can honor the agreed upon monthly payments and hope that you'll be okay with the $104 a month increase on your bill." You are floored, you are pissed, you are confused and you are literally forced to bring back your new car unless you can either, "Pay the adjusted monthly amount," or "Provide a 3k down payment to lower the monthly cost back down," to what you agreed upon the night before. What do you do now? Report them to the BBB and seek legal advice as to how to handle the situation. This is exactly what my husband and I are stuck doing right now. IF THE TABLES WERE TURNED and after signing final papers, the next day you decide to call Crest Honda and say something like, "I'm sorry, I don't want to pay for this new car anymore. Can I have my car back?" They, like any dealership or seller, would have laughed in your face. It wouldn't be an option for you. So how is it an option for them? I will NEVER do business with Crest Honda ever again and I highly suggest YOU take YOUR business elsewhere. More

We recieved very good service and attention during our purchase on 11/3/2012. Salesman, Bruce Prow was vey attentive and responded completely and promptly to requests we made in making our decision to buy purchase on 11/3/2012. Salesman, Bruce Prow was vey attentive and responded completely and promptly to requests we made in making our decision to buy. Well Done! More

Ray Thompson was the nicest guy we ever dealt with in any aspect of sales. What a sincere gentleman. Good work Crest in developing and experienced and honest associate. Paul Sinopoli aspect of sales. What a sincere gentleman. Good work Crest in developing and experienced and honest associate. Paul Sinopoli More

The staff of Crest Honda were exceptional. They were informative, efficient, courteous, and driven, not to sell me a car (the cars do that themselves), but concerned about me and making sure that I had informative, efficient, courteous, and driven, not to sell me a car (the cars do that themselves), but concerned about me and making sure that I had all the information that I needed to select the right car for my needs. John Miller was a soft spoken professional that was attentive to my needs. He did not pressure and he did not point me in a direction that I was not willing to go. Honda's are really an exceptional car that sell themselves and the sales staff were there to facilitate the experience. I would recommend Crest Honda to family and friends and colleagues. More

Sales people worked as a team to keep the progress of the sale going forward. I would recommend Cress Honda to others looking to buy a vehicle. sale going forward. I would recommend Cress Honda to others looking to buy a vehicle. More

My 2000 Honda Oddesy finally died on a road trip just outside Memphis. Perhaps it wasn't such a good idea to try and tow a trailer on a 12 year old van with 218k miles on it but no use crying over siplt outside Memphis. Perhaps it wasn't such a good idea to try and tow a trailer on a 12 year old van with 218k miles on it but no use crying over siplt milk. I needed a replacement quickly. My sales rep, Mike was very helpful and never pushy. The price was very good with absolutely no attempt to take advantage of the fact that my van had died far from home. The entire sales experience was very positive. The financing department was a little pushy with extra services but they did end up making me a very good deal on the extended warranty. I was so impressed with the overall experience, and especially the price, that I will seriously consider making a weekend road trip back to Memphis the next time I need to shop for a new Honda. More

Buying a car here was an awesome experience. Our dealer Todd Eifert was so helpful, no pressure and followed up with us constantly.He went over the car when we picked it up and helped us install phone apps Todd Eifert was so helpful, no pressure and followed up with us constantly.He went over the car when we picked it up and helped us install phone apps and go over it in detail. Amy Beard, the delivery coordinator went over everything we needed to know and Nathan Cook was pleasant also. I have had my other Honda here in service dept. many times and always had friendly people there too. The food they offer is always appreciated while you wait. More

When I came in to look at vehicle Ben was very helpful. We test drove vehicle and there was an issue with engine. When we returned he was quick to resolve problem. He kept in touch and let me know as soon We test drove vehicle and there was an issue with engine. When we returned he was quick to resolve problem. He kept in touch and let me know as soon as vehicle was ready to test drive again. That's good service!! More

Dewitt Petros, salesman, sold us on our new vehicle. He was friendly, courteous, and knowledgable. Crest Honda had the model with the options we wanted. We would consider buying from them again and we woul was friendly, courteous, and knowledgable. Crest Honda had the model with the options we wanted. We would consider buying from them again and we would ask for Dewitt. More

The up-front pricing is really the way to go. Extremely fair and equal for both sides.. Crest has the best prices on new Hondas in Nashville. John Miller was my sales guy, and he was fantastic. Really enjo fair and equal for both sides.. Crest has the best prices on new Hondas in Nashville. John Miller was my sales guy, and he was fantastic. Really enjoyed working with him. Will be back for sure! More