Crest Cadillac - Service Center

Logan is the best!! Always saves me time and money is such an easy person to work with. He always goes about and beyond. Can’t work with anyone but Logan at this point. Always first class service. such an easy person to work with. He always goes about and beyond. Can’t work with anyone but Logan at this point. Always first class service. More

Crest Cadillac is the worst car buying and service I have ever experienced! The salesman Ed is a scammer. He misrepresented the deal! He lied to me! General Manager is terrible! He never resolved my issues! ever experienced! The salesman Ed is a scammer. He misrepresented the deal! He lied to me! General Manager is terrible! He never resolved my issues! Service department is deplorable! Never fixed my ATS after numerous attempts! Service advisor Drew outright lied to me about warranty coverage! Drew tried to scam me by trying to sell me service is not needed or under Cadillac scheduled maintenance! Yesterday brought my car dirty on the outside! Problems were never fixed for almost 3 years now! The body shop is also deplorable! Sent me my ATS back with white circles all over the passionate red paint! My recommendation is to not buy a Car from Crest! Do not have your serviced by Crest! Stay far away from Crest! More

Quick work, great customer service...No complaints at Quick work, great customer service... No complaints at all. It was a wonderful experience from the moment I pulled my car in to their garage,, to the Quick work, great customer service... No complaints at all. It was a wonderful experience from the moment I pulled my car in to their garage,, to the loaner, to picking up my correctly repaired car. More

Great service department! Crest offered a loaner vehicle as the service was going to take two days to perform. Very satisfied with the folks in the service department. as the service was going to take two days to perform. Very satisfied with the folks in the service department. More

Great informative service my associate Shaun Barron, explained exactly what my options were and the cost. I paid what I was quoted very good over experience. explained exactly what my options were and the cost. I paid what I was quoted very good over experience. More

Crest Cadillac service department always goes above and beyond. Monica Toombs is outstanding! They are courteous and accommodate our schedules, my calendar comes back spotless! beyond. Monica Toombs is outstanding! They are courteous and accommodate our schedules, my calendar comes back spotless! More

We had an issue with our navigation system. They got it in immediately and took care of it quickly. Everyone from customer service to service was great. in immediately and took care of it quickly. Everyone from customer service to service was great. More

Waited 2 hours for loaner car, even though we scheduled an appointment over a week in advance. Manager called and stated that he apologized, but there “was nothing he could do”. Loaner car had sunflower se an appointment over a week in advance. Manager called and stated that he apologized, but there “was nothing he could do”. Loaner car had sunflower seeds in the center dash. Floor mats were in disarray and inside of car was filthy...all during a pandemic when cars are supposedly cleaned extremely well to prevent germs. Took 4 days to do a simple brake repair. Then, when dealership called to tell me what else was wrong, they quoted me nearly DOUBLE what other dealerships have since quoted me. Example: Was quoted $389 for battery replacement, but was $251 at nearby dealership for exact same battery and install (labor and parts and tax); $1,129 a piece for new shocks yet $585 a piece at nearby dealership (labor, parts and tax); and, $129 for wheel alignment yet $69 at nearby dealership. We asked if they would price match the other dealership, but was told “no”. We saved approximately $1,200 by switching dealerships. Once we received our car, there was black grease on the inside driver side door and floorboard. In short, this was a terrible experience, and we see why people warned us of this dealership. More

What ?!? Really ?!! Logan was great. Annoyed that valet service is separate phone call as well as payment. Would like service to handle everything. thank you service is separate phone call as well as payment. Would like service to handle everything. thank you More

Always a pleasant experience at this dealership. Our Service Writer, Brent Upton, is unfailingly professional, courteous and friendly. He makes the long trek from our home to the dealership worthwhile. Service Writer, Brent Upton, is unfailingly professional, courteous and friendly. He makes the long trek from our home to the dealership worthwhile. Never disappointed in the service we receive. More