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Crest Cadillac - Service Center

Frisco, TX

4.8
694 Reviews
Call Service Center (469) 919-5551

694 Reviews of Crest Cadillac - Service Center

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June 24, 2025

Great service from Logan. We were unable to get the recall taken care of due to not having a tech available however we will bring it back in. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan MacPearson
Report | Print
Jun 25, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We’re glad to hear about your great service experience with Logan. We appreciate your understanding regarding the tech availability and look forward to assisting you with the recall when you return. Your satisfaction is important to us!

June 24, 2025

Logan does a great job of getting me in quickly with a loaner. Thank you! More

by kmatherne81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPhearson
Report | Print
Jun 25, 2025 -

Crest Cadillac responded

We’re thrilled to hear that Logan provided you with such efficient service! Our team strives to make every visit smooth and hassle-free. Thank you for sharing your experience!

June 24, 2025

Always great service by Logan. Professional customer service . Very happy being a customer. Timely and efficient. More

by FBAZEMORE2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Jun 25, 2025 -

Crest Cadillac responded

Thank you for your fantastic feedback! We're thrilled to hear that Logan provided you with professional and efficient service. Your satisfaction means a lot to us, and we look forward to continuing to serve you!

June 23, 2025

Simple oil change and battery replacement took 4 days! And I’m not mentioning the outrageous price for this simple maintenance More

by TexMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun
Report | Print
Jun 23, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

June 23, 2025

Always had a good experience with Crest Cadillac Service. Chris did an excellent job with my vehicle. Completely Satisfied! More

by rcort19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Jun 24, 2025 -

Crest Cadillac responded

We’re thrilled to hear about your positive experience with our service team! Chris will be delighted to know his efforts made a difference. Thank you for your kind words and for choosing us for your vehicle needs!

June 23, 2025

Crest Cadillac is great to work with. They are fast and efficient and trustworthy! Never disappointed! More

by KRISTYGUILLEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Tomb
Report | Print
Jun 24, 2025 -

Crest Cadillac responded

Thank you for the fantastic review! We're thrilled to hear you had a great experience with us. Our team strives to provide fast and efficient service, and your trust means everything to us. Looking forward to serving you again!

June 22, 2025

Service was great and completed quickly! The service personnel are very nice. Thank you very much? More

by Sky76063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Crest Cadillac responded

Thank you for your fantastic feedback! We're thrilled to hear you had a great experience with our service team. Your appreciation means a lot to us, and we're always here to provide top-notch service. Looking forward to seeing you again!

June 22, 2025

Bryan was great and easy to work with. He helped me navigate though the things my vehicle needed and got me in and out. More

by JPM185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in service
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Jun 24, 2025 -

Crest Cadillac responded

Thank you for the fantastic feedback! We're thrilled to hear Bryan provided excellent service and made your experience smooth. Your satisfaction is our priority, and we look forward to assisting you again in the future!

June 22, 2025

Logan is the best! Super responsive and helpful no matter what comes up for service. More

by TSHEAKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Report | Print
Jun 24, 2025 -

Crest Cadillac responded

Thank you for the fantastic feedback! We're thrilled to hear that Logan provided you with such excellent service. Our team is always here to help, and we appreciate your support!

June 22, 2025

My service advisor Brian Oldham did a great job. Everything went smoothly. What else do you want me to say. More

by sgp10161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Crest Cadillac responded

Thank you for your fantastic feedback! We're thrilled to hear that Brian provided you with smooth and excellent service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.

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