Crest Cadillac - Service Center

Mandy is outstanding. She went above and beyond to make sure that I was completely satisfied. She was extremely knowledgeable and was always helpful. She went above and beyond to make sure that I was completely satisfied. She was extremely knowledgeable and was always helpful. More

Always a great experience coming to dealership and the service department. Logan did an excelent job with communicating throughout process. service department. Logan did an excelent job with communicating throughout process. More

Keilyn did a great job in selling me my CT5! She was professional and efficient. Finance guy was great as well (forgot his name). Thanks Crest! She was professional and efficient. Finance guy was great as well (forgot his name). Thanks Crest! More

I wouldn't come back to this dealership except for Shawn Barrows. He is excellent. Feele and McPherson do not really want to try to solve problems or help customers with problem or special situations. Not Barrows. He is excellent. Feele and McPherson do not really want to try to solve problems or help customers with problem or special situations. Not customer oriented. McPherson was to the point rude. More

Had my car for over 5 months with transmission issues, took it in before that trying to tell them something wrong with it, they said it’s good just needs to warm up, it finally went out and took them over took it in before that trying to tell them something wrong with it, they said it’s good just needs to warm up, it finally went out and took them over 5 months to fix, not only that my differential went out also the motor for the seat adjust also the dash display went out , had to have it all replaced, we will never buy another Cadillac or recommend it. More

She went out of her way to help me purchase a vehicle, took time for a beautiful video and has great follow up. I would proud to have her as my employee. I know Mike Brosin personally and am about to tell took time for a beautiful video and has great follow up. I would proud to have her as my employee. I know Mike Brosin personally and am about to tell him how great she is. More

I don’t know how to express my frustration with this service advisor arman he’s been lying to me for todays and telling me my 2021 Cadillac Escalade is gonna be ready for the next day over and over he’s service advisor arman he’s been lying to me for todays and telling me my 2021 Cadillac Escalade is gonna be ready for the next day over and over he’s being wasting my time for no, reason he should be told me the truth in the beginning but he keep lying to me , telling me my truck is goin to is ready next day over and over for 10 days so I don’t know when my truck is going to be ready More

My truck looks like new. Crest did a fantastic job. I would suggest them to anyone. Crest did a fantastic job. I would suggest them to anyone. More

Brought my car in on march 8th ‘24 for a oil change. The gentleman who greets in the bay when you pull in was right there and notified Reese of my arrival. After waiting five minutes for Reese to respon The gentleman who greets in the bay when you pull in was right there and notified Reese of my arrival. After waiting five minutes for Reese to respond, the gentleman in the bay pointed out where I could find Reese in the building. When I went in Reese was standing at the cabinets just “shooting the breeze” with other service reps. When acknowledged and checked in Reese said my car would be ready in two hours. After two and a half hours plus I texted his number and called to check on the status of my car. (Shouldn’t he be keeping me informed?!). No response- left messages. At three hours of waiting went to his desk of which he was not there, but did see my car parked outside the bay - it was backed into a spot. The young lady at the next desk Monica Toombs asked if she may be of help and took over from there. As she was escorting me to the check out service, Reese came meandering through the bay and joined us. Monica continued to assist me. Then I get a text from Reese on Tuesday the 12th asking for a “hugeee favor” asking me to fill out a survey answering COMPLETELY SATISFIED because that is how he gets graded and paid. The person who I would like to get the 10 is Monica toombs please. Also I am requesting her as my service manager . Thank you , Patricia Weston-Ward More

This pains me to do so. But we bought a pre owned vehicle from crest and the car is just fine. It is what we wanted. The issue started with the kind of bait and switch issue But we bought a pre owned vehicle from crest and the car is just fine. It is what we wanted. The issue started with the kind of bait and switch issue from the sales department to when you go in for financing. We ended up working that out after some pressure from the sales manager. We opted to get the 5 year bumper to bumper warranty so it would be like having a new car. After the sell it just went from Ok, to absolutely terrible. The sales team and the people who do the final fixes are overly aggressive with pushing us to give them a 5 star review. It is relentless, and the worst part is nobody communicates with each other on what needs to be done. Mike one of the co owners or managers met us and said if you ever need anything just call me direct and that has never helped at all. Our bumper to bumper included people coming to pick up the car and all the bells and whistles and it had been nothing but terrible on that. We finally after weeks again of zero follow up took our business back to Sewell. To get me to write a bad review takes a lot of really bad stuff to happen and I am not sure what we can do to get your attention. Can you please get it together for whomever you work with in the future. More