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Crest Cadillac - Service Center

Frisco, TX

4.4
265 Reviews
Call Service Center (469) 919-5551

265 Reviews of Crest Cadillac - Service Center

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January 23, 2025

Brian Oldham is an amazing service advisor. He is knowledgeable and cordial. The work was done correctly and promptly. More

by SYD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Oldham is my service advisor
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re delighted to hear that Brian provided such exceptional service. His knowledge and professionalism are a great asset to our team, and we’re glad your vehicle’s work was completed correctly and promptly. We appreciate your kind words and look forward to assisting you again!

January 23, 2025

For three years we have found the service team to be excellent in all aspects of car servicing. Very competent in all regards. More

by LEEACRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your kind words and for trusting us with your vehicle’s care over the past three years! We’re thrilled to hear that our service team has consistently provided excellent and competent support. Your loyalty means a great deal to us, and we’re committed to maintaining the high standards you’ve come to expect.

January 23, 2025

The dealership offered me valet service to provide service to my car. That in my opinion is an absolute incentive to buy from Crest Cadillac. More

by RAYEANNENR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're delighted to hear that you appreciated our valet service. Providing convenient and customer-focused options like this is one of the ways we strive to make ownership with Crest Cadillac stand out. We're glad it made such a positive impression, and we look forward to continuing to serve you!

January 23, 2025

Completely satisfied with the service and the timeliness of completion is the service of my car. More

by tridib.tennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica from service
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re thrilled to hear that you were completely satisfied with the service and the timely completion of your car’s maintenance. Providing efficient and high-quality service is always our goal. We look forward to serving you again in the future!

January 23, 2025

Logan McPherson is an asset to the Crest organization. He always goes over and beyond to meet the needs of his customers. More

by KEN@OPPORTUNITYCON.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that Logan McPherson has consistently gone above and beyond to meet your needs. His dedication and commitment to providing excellent service truly make him an asset to our team. We appreciate your kind words and look forward to continuing to serve you!

January 23, 2025

I have written extensively on Yelp and Google reviews about this dealership since 2015 but have been a customer since 1996 in sales and service. More details there. Most recent service was for oil chang More

by Doug@dougcaldwell.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano in Service Dept gets my rating 5 stars
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your detailed feedback and for being such a loyal customer! We truly value your continued trust in both our sales and service teams. It’s great to hear your recent service went well overall, but we’re sorry for the inconvenience caused by the software update resetting your personalized settings. Your suggestion to notify customers beforehand is an excellent point, and we will share it with our team to improve the experience. Thank you for sharing your thoughts and for your years of support!

Jan 24, 2025 -

Doug@dougcaldwell.net responded

And one more fix was required. After the tires were rotated the tire pressure sensor for each wheel was not recalibrated so reducing or inflating tires had no effect. Sensor read out on dash was giving false incomplete info. Returned to dealership and Greg promptly identified and fixed problem. And he apologized for cause the problem.

January 23, 2025

This is our first Cadillac and I want to give a big THANKS to Crest Cadillac for making the whole process streamlined and simple. From the arrival, to test drive to purchasing and out the door. The who More

by Lucas McManus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica also in Service
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Jan 27, 2025 -

Crest Cadillac responded

Thank you so much for your wonderful review! We’re thrilled to hear that your first Cadillac purchase experience was so smooth and enjoyable. It’s our goal to make every step of the process as seamless as possible, and we’re excited that we could meet your expectations. We’re honored to have earned your trust, and we look forward to serving you as a Cadillac owner for years to come!

January 21, 2025

I really appreciate my Service Manager, Shawn. He has a great personality and is super easy to work with. That's why I only want him to service me when I bring in my vehicles to Crest. More

by YETTA.TOLIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen "Shawn" Barron
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Jan 22, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re thrilled to hear how much you appreciate working with Shawn. His great personality and dedication to providing excellent service truly make him an asset to our team. It’s wonderful to know you trust him with your vehicles, and we’ll be sure to pass along your kind words. We look forward to continuing to serve you!

January 21, 2025

Logan has always provided me with exceptional service. He thoroughly explains every step. Get person to work with every time. Crest is very lucky to have him. More

by JKC52851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Report | Print
Jan 22, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience with Logan! We’re thrilled to hear that he consistently provides you with exceptional service and takes the time to thoroughly explain each step. Logan’s dedication to his work and our customers is truly valued, and we’re proud to have him on our team. Your kind words mean a lot, and we look forward to assisting you again in the future.

January 21, 2025

Mandy is outstanding. She went above and beyond to make sure that I was completely satisfied. She was extremely knowledgeable and was always helpful. More

by DAVIDL_WELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandy!
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Jan 22, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Mandy went above and beyond to ensure your satisfaction. Her knowledge and dedication to helping our customers are qualities we deeply value. We’ll be sure to share your kind words with her, and we look forward to assisting you again in the future.

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