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Crest Cadillac - Service Center

Frisco, TX

4.8
691 Reviews
Call Service Center (469) 919-5551

691 Reviews of Crest Cadillac - Service Center

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June 27, 2025

My most recent experiences with Crest's service area were excellent - James and Chris provided professional and personal service. More

by norton wells
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 27, 2025

Great service and excellent customer service . Friendly customer care and good service. Thank you for your service More

by JORGEHERNANDEZ_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 26, 2025

Monica and the service team have always done a nice job. Their communications coupled with proper expectations and timelines, helps me work around multiple schedules. More

by KNIGHTSHOOTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Toombs
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Jun 27, 2025 -

Crest Cadillac responded

Thank you for your thoughtful feedback! We're glad to hear that Monica and the service team consistently provide clear communication and set proper expectations, making it easier for you to coordinate your busy schedule. We appreciate your continued trust and look forward to assisting you again!

June 25, 2025

Crest Service department kept me informed of my progress and had me in and out of the dealership in record time! Logan was the best. More

by MTARVER1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

Crest Cadillac responded

Thank you for your fantastic feedback! We're thrilled to hear that our service team, especially Logan, provided you with a quick and informative experience. Your satisfaction is our priority, and we look forward to serving you again!

June 25, 2025

Service department is great. Pick up and delivery via Alto was also good. Will use again More

by texas_redbeard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : logan mcpherson
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Jun 26, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We’re glad to hear you had a great experience with our service department and that the Alto pick-up and delivery service was convenient for you. We look forward to serving you again soon!

June 25, 2025

My technician Monica was amazing! She kept my up todate on my vehicle and she always so nice. More

by ckyles30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
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Jun 26, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're delighted to hear that Monica provided excellent service and kept you well informed throughout the process. It’s great to know her friendly approach made a positive difference. We appreciate your feedback and look forward to assisting you again!

June 25, 2025

Logan McPherson did an outstanding job handling my service arrangements this week. He represented your Dealership very professionally and I enjoyed working with him as my service advisor. More

by Mike@lf-advisors.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Report | Print
Jun 26, 2025 -

Crest Cadillac responded

Thank you for your kind feedback! We’re thrilled to hear that Logan handled your service arrangements professionally and made your experience enjoyable. It’s great to know he represented our dealership so well. We appreciate you choosing us and look forward to assisting you again!

June 24, 2025

Great service from Logan. We were unable to get the recall taken care of due to not having a tech available however we will bring it back in. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan MacPearson
Report | Print
Jun 25, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We’re glad to hear about your great service experience with Logan. We appreciate your understanding regarding the tech availability and look forward to assisting you with the recall when you return. Your satisfaction is important to us!

June 24, 2025

Logan does a great job of getting me in quickly with a loaner. Thank you! More

by kmatherne81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPhearson
Report | Print
Jun 25, 2025 -

Crest Cadillac responded

We’re thrilled to hear that Logan provided you with such efficient service! Our team strives to make every visit smooth and hassle-free. Thank you for sharing your experience!

June 24, 2025

Always great service by Logan. Professional customer service . Very happy being a customer. Timely and efficient. More

by FBAZEMORE2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Jun 25, 2025 -

Crest Cadillac responded

Thank you for your fantastic feedback! We're thrilled to hear that Logan provided you with professional and efficient service. Your satisfaction means a lot to us, and we look forward to continuing to serve you!

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