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Crest Cadillac - Service Center

Frisco, TX

2.7
200 Reviews

200 Reviews of Crest Cadillac - Service Center

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June 14, 2021

Check engine light came on car so I called Shawn Barron to schedule appointment. He got me a loaner and fixed the problem in a couple days. More

by bobby_weilbacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron
Jun 15, 2021 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

June 07, 2021

We had a great experience buying our 2021 Escalade. We got everything we asked for to seal the deal. David and Gusten were very helpful. More

by ingridhirasing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Thompson
Jun 08, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

June 02, 2021

First off I’d like to say Logan McPherson customer service was exceptional friendly and listened. Then took action in getting all my questions and concerns answered. If feel the other person I was ass More

by CadillacDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
Jun 04, 2021 -

Crest Cadillac responded

Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact James Freel at Jfreel@vtaig.com at your earliest convenience.

June 01, 2021

Greg (service advisor) was amazing throughout the process. We brought the vehicle in on Wednesday of last week and he updated us of the status when necessary throughout the entire process More

by Garry Grier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
Jun 01, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

May 22, 2021

Crest Cadillac service department is top notch. They always get to us in a timely manner. Our service advisor, Logan, takes care of everything. He won't let us leave if we are not completely satisfied a More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
May 24, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 19, 2021

Great service and staff. Got in and out quickly. Clean waiting areas with room to distance yourself and enjoy your wait. My car came back detailed and looking new! More

by Jkputer2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
May 20, 2021 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 19, 2021

They greet you fast and friendly. Appear to be concerned about your needs and questions. Adheres to Covid protocols for safety and follows up on questions. More

by Marsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Reeves
May 20, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

May 12, 2021

Always a great experience. Friendly & helpful personnel. Great facility. Don’t have any complaints except requiring me to write at least 35 words to submit. More

by dofuller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
May 13, 2021 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

May 11, 2021

Paul my Cadillac advisor is always professional courteous and very pleasant to do businesses with. It is a pleasure to come to Crest Cadillac for service More

by Juliusb100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Zugelder
May 12, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

May 10, 2021

Greg V is the man, awesome customer service. It took 2 days to get my car fixed and Crest provided a loaner car so I was able to run my errands. More

by Tim Taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vetrone
May 10, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!