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Crest Cadillac - Service Center

Frisco, TX

4.8
691 Reviews

691 Reviews of Crest Cadillac - Service Center

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July 04, 2025

I have been using Crest Cadillac since 1991 and have not experienced any issues with them. They do an exceptional job. More

by sergeant_75002
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brintnall
July 04, 2025

The service has been of good. I appreciate the concern that shown to me about the service on the CT5! More

by RLHYTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase
July 03, 2025

The Crest team needs to improve their communication. They wasted a lot of my time. More

by JAMMHARVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Crest Cadillac responded

Your feedback is great appreciated. Please reach out to our Service Director James Freel to further discuss your concerns at jfeel@vtaig.com

July 03, 2025

Lincoln Haven was very professional, communicated all changes completed and did a great job repairing my vehicle. More

by ABEASSADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lincoln Haven
July 03, 2025

Great service, I appreciate the ride home and back while the service was being done. More

by ROBBIEARMIJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
July 03, 2025

Arman, thanks for taking care of this, excellent from start to finish, loved the way the car is working now More

by MANROCHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arman Naemi
July 02, 2025

The dealership was overall service was very good. I had no problems with getting everything taken care of this time. More

by BATES41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Oldham
July 02, 2025

Quick and efficient. Car was very clean and well serviced. Recommendations from mechanic very reasonable. More

by mikeb69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
July 02, 2025

Monica is a pleasure to work with, and the entire process was great from start to finish. More

by RICHARDSCHWARTZCPA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

The best service ever ! !thank you Brian and the crest team what a experience. !! Wow More

by JEFFSTEGER32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.