Crest Cadillac - Service Center

Gene Reeves has been our service rep ever since we have been dealing with Crest. He is one of the reasons we have stayed with them. ('99olds 88,'15ATS,and now '18XT5) been dealing with Crest. He is one of the reasons we have stayed with them. ('99olds 88,'15ATS,and now '18XT5) More

Gene was outstanding to work with, kept me updated throughout the repair process and exceeded my expectations. I will have my car serviced by Crest in the future! Thanks throughout the repair process and exceeded my expectations. I will have my car serviced by Crest in the future! Thanks More

Best Cadillac dealership I have ever been to. I have been to many across the country. The service was amazing and done in a very fast time. Paul was amazing at keeping us updated and letting us know what was to many across the country. The service was amazing and done in a very fast time. Paul was amazing at keeping us updated and letting us know what was going on. This experience has made this my dealership. I will not go anywhere else. More

This team is top-notch. Having experiences with both BMW and Lexus...hands down, this group has them beat with emphasis on attention to detail, customer sat, care and pride in their work. Logan, Clayton an and Lexus...hands down, this group has them beat with emphasis on attention to detail, customer sat, care and pride in their work. Logan, Clayton and the entire team go out of their way, days-off, etc to care for the little things. Great service group. Great culture. Great experiences. Tks Crest! More

Terrible service Steer clear of this dealership. I leased a 2016 Cadillac CT6 and returned it with less than 35,000 miles after 39 months.  The front tires had been re Steer clear of this dealership. I leased a 2016 Cadillac CT6 and returned it with less than 35,000 miles after 39 months.  The front tires had been replaced, the back tires weren't.  I'm being charged over $1,700 for excess wear because the tread didn't match. Now mind you I took the car in to get the alignment redone twice in the last year, and Crest told me there was nothing wrong with the alignment, so the tires wore unevenly.  This is my 4th lease car (1st through GM) I've never had a charge at the end of the lease until this ridiculousness. The car had issues from the beginning. When I first bought the car it was shifting rough in 1st gear When I took it back a service dept representative told me to "let you husband take the care out and really drive it".  There were numerous noises and breakdowns that were never fixed, always told there was nothing wrong with the car even though friends would get in the car and ask what that noise is...I reiterate, steer clear of this dealership. More

Great Service Advisor I have been coming to Crest for Years. Bryan O. is my service advisor. Bryan continues to give me 5 star service. This morning my battery was dead. I have been coming to Crest for Years. Bryan O. is my service advisor. Bryan continues to give me 5 star service. This morning my battery was dead. He offered to send road side service but I was able to start the car after charging it for about an hour and drove into the dealership. Bryan immediately got me in and offered to drive me to work. I have never had to worry about my Escalade's service when I leave it in Bryan's care. The service performed by the service technicians has always been top notch. As far as that goes everyone at Crest has been great to work with. Tremendously Satisfied More

Terrible Service!!! I had a flat today in a DMV parking lot. I called Crest Cadillac to let them know I was on my way to get tire replaced and needed a loaner. I have r I had a flat today in a DMV parking lot. I called Crest Cadillac to let them know I was on my way to get tire replaced and needed a loaner. I have run flats and was told it was safe to drive on the flat. I was put in touch with a service guy named Bryan. Bryan told me not to bring my car in because he did not have my tire in stock and actually the tire was backordered from manufacturer. He also indicated that he was not going to authorize a loaner due to the extent of time it might take to get a loaner. This part I understood. What I did not understand was his unwillingness to help guide me through what to do. I asked him about a similar tire in another brand. He told me, “I don’t have any tires in your size in stock”! Really? In all of DFW not a single tire in my size? Then he proceeded to tell me to get a tire from Discount Tire! Unbelievably terrible service. Bryan could care less that I was stranded and did not know what to do about getting a tire. He was rude and very unprofessional. I asked to speak with manager but had to leave a message which was never returned. I will NEVER buy another car from Crest Cadillac!! More

Unsatisfied "Certified" Used Escalade, Really! I purchased a Certified Used 2016 Escalade ESV a few months ago. I asked my Salesman about the squeaky brakes before I took it home, but was assured t I purchased a Certified Used 2016 Escalade ESV a few months ago. I asked my Salesman about the squeaky brakes before I took it home, but was assured that the squealing would stop after a day or so. I took the vehicle home at night, so I didn't notice that my tires were bald until the next day. I had to take it back a couple of days later to get the tires replaced. I also asked them to check the brakes again, because the squealing was getting worse. Since then, I have been back a total of 3 times with no results. The Service Mgr was nice, but I have very little confidence that they put my vehicle through certification process or did any of the detailed inspections that I was promised. I am definitely not satisfied with the service or the results that I have received at the Crest Cadillac of Frisco. They have basically told me that there is nothing that they can do and that I have to live with the loud squealing that comes from my vehicle every time I stop (it sounds like a bus). Very unsatisfied, N. Taylor More

HORRIBLE Overall horrible. From the scheduling department on the phone, to the service advisor to the service manager. A complete joke for a Cadillac dealershi Overall horrible. From the scheduling department on the phone, to the service advisor to the service manager. A complete joke for a Cadillac dealership. What a shame. This dealership will make a bad name for Cadillac. More